Cactus Mechanical

Absolutely incredible company. Prompt, informative, and agile. They saw an issue that may arise later in installation, advised how to solve it, than did it. All while staying around the original estimate. Their crew was professional and personable and didn't stop until the job was complete. Commercial or Residential these folks will leave you jaded with how good a HVAC company can be.

If I could give no stars I would. This company is horrible. Worst Customer Service. I could not believe the response I got or the way I was treated. Absolutely no communication or time frame.
We got a new A/C unit from them in 2011. It has a 10 year warranty on all parts. Yesterday evening the A/C went out, called them at 7 am this morning to have someone come out. It is now 12:30 on and no one has responded, called, or shown up. I just called them back to figure out what's going on, and the guy that answered the phone couldn't answer my question. He said he would send another message to the on call guy, and that I should get a call back in 15 minutes. I explained again as I did in the first call, we have children and animals in the house and we need to know if someone is coming. All he could tell me was to wait 15 minutes and see if the on call guy calls me, if not I could call back or he suggested I could call another company to come out. I told him again that it is under warranty and asked how that would work. He just told me to see what happens in 15 minutes.

I have used Cactus Mechanical for years and have not one complaint. They are fast to respond and honest to deal with. It's rare to find a vendor these days that you know you can trust implicitly. I refer Cactus any chance I get.

After years of other companies sending service technicians / salemen to do repairs or maintenance, it was refreshing to have a a technician come out and service the system. I was surprised when he was done that there was not a single item that I should consider doing. No doom and gloom, so up sell, very reasonable.

We hired these folks to conduct maintenance and cut a 40" hole in my business's roof so a crane could fly in an massive exhaust port. I loved their professionalism, hustle, and problem solving so much that I invited them to my home to install a new 3 ton unit. Thanks again guys, I honestly can't say enough about Mark and everyone at Cactus.

An Amazing Crew!! All professional and respectful to my house. I had to leave to go to work and they text me when they left and did not leave a mess. They were polite and explained everything I asked about the unit! They know their stuff!!! 💕💕💕💕

Would highly recommend!!!! honest reliable and super good people. Saved me and my family from melting! Came out right away and were super affordable.

the warranty is great, just make sure you service it every year to keep it valid. the cost is fair and the customer service us great!

Great company to work with! Honest and reliable technicians. I highly recommend!

True professionals. These guys saved my bacon so many times that my cholesterol spiked. Give them a chance, you'll be glad you did.