Cactus Mechanical

I reached out to this company on a Thursday night and I had a new AC installed by Tuesday. What unbelievable service they provided. I had 2 other AC companies come out and provide estimates and Cactus Mechanical blew their quotes out of the water. Do not get a new AC without reaching out to them and save yourself thousands.

We were referred to Mark, owner of Cactus Mechanical, through a mutual friend when soliciting several bids to replace two 3-ton split-gas A/C systems in our 15-year-old home. Mark is one of the most down-to-earth, honest, and patient A/C contractors you’ll ever have the pleasure of working with. Their “best pricing first” is fair (not so cheap that you’ll think he’s cutting corners, but not sticker-shock high either), the equipment options are a great value (they use the sister brands of major labels that come with the same quality without the brand-name markups), and he’s proud of the fact that he pays his guys well to ensure they stick around.
When bidding on the job, he also identified a common installation problem from the home builder and offered to correct it during the replacement, improving airflow to a couple of hot rooms. Beyond that, he didn’t pad the invoice with unwanted thermostats, maintenance contracts, or high-end systems that offered poor ROI for the time we expect to remain in this home. Because his distributor’s pricing improved during the bid process, he was able to revise the quote and pass some significant savings onto us.

When the time came for install, one of the two outdoor units arrived at his shop slightly damaged by a forklift. He was quick to let us know and gave us the option of splitting the install or doing it all at once. We took the option to replace one of the two systems which were inoperative to ensure we’d be comfortable as the spring temperatures were forecasted to climb, then replace the other system a week later when it arrived at his distributor.

For the actual install, from start to finish, his crew was efficient and performed quality workmanship. Each of the two 3-ton split gas A/C and furnace systems we replaced in our home were removed and replaced in an average of 4 hours each, including puling new thermostat wire to my two ecobee 4 thermostats to properly support two-stage operation (not the easiest job since the wire wasn’t readily accessible). From initial contact to job completion, Mark personally kept us in the loop with scheduling, equipment delivery status, and work completion times, and I never once felt uncomfortable or “in the dark” with the work or what was going on. Every install requires photos to add to the customer file to ensure the job was done right the first time. He was onsite at the start of the first job, and the completion of the second.

I would highly recommend considering Cactus Mechanical for any residential and commercial HVAC job in the valley (they do a lot of radio and cellular tower cooling systems too). You won’t be disappointed!

Amazing transparency, with fair pricing and an emphasis on solving the issue and not upselling. Will definitely use them again

I recently shopped around for a new a/c unit before summer and went with this company. They stood out by being the most transparent, thorough, and competitively priced for the service. The install was fast, friendly and clean. The paperwork and payments were also handled in a courteous and professional manner. The installed unit is performing well.

My father in had not had AC for three days?
I got involved and found this company,
Lisa was so great and understanding.
Now get this, two companies had been out there before, said sir you need a new AC unit.
My father was baking,
They sent Pete out, he fixed the problem in one hour!!!
Well done, highly recommended!

I want to compliment Cactus Mechanical, Inc. They were at my home today for about 6 hours to install a new A/C unit. I live in Peoria and the home I am leasing is about 2400 square feet and has 2 units. The original unit had to replaced. The 2nd unit is only 4 years old. The original unit was as old as the home....20 years old. The realty company who handles my lease contracts Cactus, and I am very glad for that. The appointment was for 6:30 this morning. I had a truck there about 15 minutes early. Travis runs the crew and I greeted him. Minutes later 4 or 5 more trucks arrived. The crew was professional and extremely courteous. The attention to detail was impressive. They took care of the home like their own. When leaving, there was no mess at all. All of the crew was friendly. In the future, if I purchase a home, I know the company who will handle my heating and cooling issues. I also met one of the owners. Mark was at my home with his team. I told him personally how satisfied I was with the entire installation process. A great start to my weekend!!!! Great job!!!!

Awesome overall experience. Even though I came to them with the intention of purchasing a new unit, they insisted on having one of their techs verify that there was nothing more that could be done to repair my current unit. Once that was confirmed, they used a consultative approach to selling me a new unit. Very detailed and thorough communication, and set realistic (even though not ideal due to supply/demand issues) timeline expectations. Highly recommend.

Have a second home in Flagstaff and found ourselves in need to replace the heater and add AC to our home.

I have used Cactus Mechanical in the Phoenix Area and to my surprise was willing to do our install in Flag.
I can not say enough about the professionalism of this company. In todays world of supply shortages and help issues they performed stellar! They advised us on where to install the compressor for minimal visual impact as well as noise restrictions imposed by the HOA. That were here when they said they would and completed very quickly.

You will not regret contacting Cactus Mechanical for your needs!

Thank you Cactus Mechanical, Another job well done!

Had a different company out for a general service. Everything was working great at the time. I just wanted to make sure everything was inline for the summer. They gave me a list of about $1500 worth of repairs. I sent them packing. My neighbor told me to call Cactus Mechanical for a second opinion. I'm glad I did. They came out and serviced the unit. The tech was very nice and professional. He found that the unit was working properly and only needed 1 of the 5 parts that the other company said. I am very happy I called them as I might have blindly spent $1500 for parts I didn't need. I ended up spending just a little over $200 for the service and repair. I HIGHLY RECOMMEND.

Received 2 other bids for new AC/Furnace. Both companies were switching back n forth on equipment recommendations then labor costs. Lost all confidence. I used Mike from Cactus Mechanical a few years back so decided to call him. BEST move I have ever made!!! He is extremely knowledgeable & his recommendations were spot on. Very reasonably & competitively priced. The 4 man crew installed both units (2.5 & 3.5 ton) in under 8 hrs. EXTREMELY pleased with results, equipment & overall company.