A.P.E.S. HVAC & Plumbing

Dominic was outstanding best plumber worker he actually did the job right fixed it and cleaned up amazing service!

Dominic is a great guy that understands what he is doing. Very knowledgeable and helpful. Would recommend 10/10.

11/18/22 Kevin completed the work order quickly and efficiently. Very professional, knows his craft and lets me know what the problem was and what he would do. Definitely an asset to your company.

Matt Schwander was a good fast worker. He got here about two pm was done by a little after 3. I can use my toilet now!!! yay! 🤣 You should have more like Matt he gets the job done 👍 Thank you I will definitely refer you to my friends

I had Dominic and Roman out to my house to investigate a leak in my bathroom. Both of them were great, they were able to find the issue and repair it. I was very happy with the service and will definitely call them again for all my plumbing issues. Thanks guys for the great service!

Dominic was wonderful! He was very friendly and professional. He also replaced my faucet with a beautiful new one and cleaned up his mess afterwards which in the past, with another company, did not happen.

I live in an apartment complex & my building began experiencing plumbing problems on/around 4/26. Several units in my building were experiencing sewage backups that were causing terrible smells & overflows. The plumbing issues caused my toilet not to flush, & it also caused a terrible smell in my unit (which, up until A.P.E.S. came to “fix” the problem, were the ONLY problems in my unit). The leasing office called A.P.E.S. sometime during the morning of 4/27, & after claiming that they would arrive in an hour, A.P.E.S. didn’t arrive until HOURS later (& once they finally arrived, the problem remained unresolved by the time they left).

A.P.E.S. left the complex shortly before 4PM on 4/27. Thinking that the plumbing issue was now resolved, I went to check my toilet & found that it still was not flushing. The smell also remained, & as I pulled back my shower curtain to check my tub, I found that I now had RAW SEWAGE that had come up from the shower drain following the work the plumbers did outside of our building (see “RAW SEWAGE BEFORE” [attached]).

I decided to call A.P.E.S. directly, in order to advise them of the issues that remained. I spoke with "CeCe", who advised that they weren’t finished & would be coming back. I asked if she could have them come to my unit with the necessary tools/chemicals to clean the raw sewage out from my tub (which is something that I obviously should NOT have to do), & she stated that she would put the request in.

After missing in action for nearly 3 hours, A.P.E.S. finally returned to “complete” the job shortly before 7PM, but the job actually was not FULLY completed. Shortly after A.P.E.S. returned to the same area they were at earlier, I heard a knock on my door; It was one of the plumbers who went by the name of "Justin", & I let him in.

Justin walked into the bathroom & flushed the toilet, after which point he ran a couple drops of water in the tub (which, as stated, now contained RAW SEWAGE) & he then began to leave without cleaning it. I stopped him before he got to the door & I asked if he had the necessary tools to clean this mess out of my tub (as I had requested in PLAIN ENGLISH over the phone). At this point, he said he did not, he asked ME if I had any "simple green" or similar (to which I replied "no" [i'm not a plumber & i'm not paid NOR equipped to do the job of a plumber]), he said he had nothing to clean the tub with, & he left my apartment.

After leaving my apartment, Justin returned to the same area outside, continued working, & the problem in my tub suddenly got worse as I now had my tub filling up with even MORE raw sewage (see “RAW SEWAGE AFTER” [attached]). At this point, I went outside to share pictures of the worsening problem with the plumbers, & I ONCE AGAIN requested for them to clean it up. At this point, "Justin" started screaming like a 2-year-old, telling me everything he WASN'T going to do, & in the end, Justin & his partner left without making ANY effort to clean up the mess THEY caused.

This company needs to do a better job of A. taking OWNERSHIP & B. setting the right expectations for the customer. It is not the CUSTOMERS responsibility to clean up a mess that YOUR employees caused. If you can drive clear across town to pick up a $5,000 dollar piece of equipment (that you should’ve ALREADY had in your work van), then you can make the necessary accommodations to clean up any/all messes that YOU cause within someone’s home (as a result of YOUR work); A.P.E.S chose to dump that responsibility on ME, & to have "Justin" yelling & screaming like a 2-year-old when I went outside to request that they clean up the mess they created in my apartment only made a bad situation worse. In the end, his actions, along with the lack of empathy & eventually RETALIATION (coming by way of one or more A.P.E.S. staff members submitting a false complaint to our leasing office claiming that I was “harassing” them) makes the entire company look bad. AVOID THIS COMPANY AT ALL COST.

My appointment with Expert Anthony went well, He was very professional, thorough, and nice. He assured he would have information sent back to property management regarding the floor around the toilet so he would be able to complete the job and management contacted me soon after he left. Great follow up to make sure everything is complete and working properly. Thanks for the help.

Dominic York came and fixed our main clogged sewer line. He was quick and professional. He even left us a pair of gloves to help clean when he saw how bad our showers had gotten from the clog. Highly recommend.

Destry was amazing. He first had to come out days before Christmas Eve to try and fix our oven. He was great about communicating when he was coming, what was going on and what he needed to do. Was able to a temporary fix to get us through the Christmas while we waited for the major part to come in. Came out today and completed the fix. Thank you so very much.
Office people were extremely friendly too!