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    Hughes Air Reviews - 83

    4.5
    Quality
    5.0
    Location
    5.0
    Price
    4.0
    Service
    4.5
    D E

    The people at the company are very personable. It's more like a family instead of just employees. They did a great job of installing my new A/C and heating unit. They're meticulous and did a great cleaning up afterwards. The owners go out of their to make sure the customer is satisfied.

    Susan

    I have only great things to say about Hughes Air since I contacted them about replacing my heat pump last December. I had done a slew of research, and had contacted several dreadful companies before I made my decision to go with Hughes Air. It was the best decision I could have made! Everyone at Hughes is professional and friendly, and they truly believe in providing excellent customer service. That's rare in this day and age, and very appreciated, especially since I can be a pain-in-the-butt with my pre-purchase questions! :)

    Jim Hughes came out personally to analyze my house and my heating and cooling needs and provide the estimates. We discussed uneven temps, and duct work, and Jim saw one problem with my duct work but told me to hold off and see if the new unit helped this problem, instead of trying to up-sell me when I was vulnerable. That was impressive!

    I went with the Trane XL16c (4 ton, 16-seer, 2-stage), and while I haven't had any problems with the unit itself, Reno and Nate have been out a couple of times to do adjustments to ensure my comfort...including installing and adjusting dampers to even out the temperatures around my house. And this was all part of the installation service. How sweet is that?

    I wish I would have discovered Hughes Air when I bought my house in 2002, but I didn't, and am now recommending them to everyone I know.

    I own and run my own business, and I always try to support other small businesses, especially when they treat their customers as well as I treat mine.

    Thank you, to everyone at Hughes Air! I wish I could give you a ten-star rating.

    Melissa Neary

    So far, 5 STARS for Hughes Air.
    My old AC unit caught on fire ( it was not previously serviced by Hughes) and Mark's was 1 of 4 estimates I got.

    Hughes was in the mid-range for pricing, and when I read their A+ BBB rating, along with no complaints, plus their 100% positive Yelp reviews I elected to use them.
    I also appreciated their full, detailed listing of what was included in the estimate / installation. No other company gave me such detail.

    I know installation is critical for optimum efficiency of the AC unit.
    So far, so good ! ... excellent actually...

    Greg Buchholz

    Excellent company to do business with! Open an honest from the start and never have to worry about their people trying to upsell you anything the moment they get into the house. Had an entire system replaced in a previous home by Hughes, completely professional installation with two of the greatest installers ever. Just had a service call on new home and Service tech found the issue and corrected it quickly. Again, very impressed with the level of professionalism and fair price for service rendered. Thank you Jim and your entire team!

    Joanne Moyer

    When my air conditioning unit decided to stop working , I was of course devastated. I called four different companies to come out to give me quotes. I have to say, in all honesty the people at Hughes Air were completely accommodating and professional from start to finish. Literally every single representative from Hughes Air, from the office staff, to the estimator, to the installers, were kind, courteous, expedient, knowledgable, and all paid attention to the fine details required to maintain an excellent relationship with the homeowner. With all of the unscrupulous businesses out there, not only was Hughes Air a refreshing welcome, I would highly recommend this company to anyone!

    Katie Grossman

    Hughes exceeded my expectations.! Our AC had officially died on us after cooling our home for 20+ years. So we did some shopping around, found Jim... and immediately knew he and his company were right for the job. I think what sold us was Jim's honesty and his genuine interest in helping us. His technicians were very clean, professional and kept us informed at all times. We even had to have some drywall work completed in our master closet because we were changing an air duct location, and everything turned out fantastic. By the time Hughes air left, our house was nice and cold. We couldn't be any happier. Thank you Hughes Air. Your company and customer service is just absolutely amazing!

    Dan Hartman

    What a great experience with Jim and the team at Hughes Air. I was having trouble with my breakers on a Friday at 4pm. I called Hughes and told Jim about the problem and he was at my house within the hour. He had me back up an running the same day. My 2 units were 16 years old...so I asked him for a quote for replacement. He came to me with a better price and system configuration than the other 3 guys which had quoted me earlier in the month. His team was fast and courteous and installed my new Trane units the following week. He came back and double checked the work. No question that I will be using and recommending the Hughes team from here on out.

    Lily Longacre

    Honest, no nonsense service is what you get when you call Hughes Air.
    My husband I decided after 22 years it was time to replace our two ac units and wanted to do it before the brutal heat. I contacted about 5 companies. Some were referred to us by friends and we found some on our own. I found Hughes on the internet. All five companies came out and then later emailed us a quote. Jim Hughes, the owner came out was very pleasant and not at all like a salesman like some of the other companies. He was just very matter of fact and didn't waste my time giving me too much information or tooting his own horn. He gave a very competitive quote and although other companies promised to beat anyone's price, we felt more comfortable Jim's honest and down to earth approach.
    Everything else from there was easy. The office was easy to deal with for scheduling and the crew that came out to do the install were very professional and courteous. They explained things as needed and cleaned up after they left so we never knew they were there.
    I would highly recommend their service and will call them again if I need service or in 22 years when I am replacing these units.

    Alice Rossman

    We had to have the original Air Conditioner and furnace for our condo replaced. We had been given 3 company names from friends and neighbors. Hughes Air was the first to respond, Mark was very informative and helpful we had our quote the next morning. Mark followed up to make sure we got it and if we had any questions.
    We decided to go with Hughes and they were here the next week to place the equipment, The workers were very friendly and efficient, you would have never known they were here. Thank You Hughes Air.

    Rosemary Fuhrmann

    Hughes Air has been taking care of my family for years. Their service is top notch, and their prices are the best! Reno was awesome with my latest tune up. He arrived on time, did his job efficiently, and cleaned up wonderfully!. I highly recommend Hughes Air.

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