Northern Tool + Equipment

I’m happy to know it wasn’t just me because of the terrible experience I had there yesterday ! I actually though the store was racist or something until I read these reviews . It was a true definition of terrible customer service brought a 700$ pressure washer nobody even spoke to me when I came in they looked at me like “why are you here “ Finally I said something to the lady and she spoke back (The only halfway/ helpful person ) . Well she couldn’t lift the box and ask for somebody to come help they rolled a cart over and walked off . After that she asked for somebody to come help me with it to my car ... I knew nobody was coming I just slid it on to my truck and hopefully they came in got the cart out of the parking lot . WILL NEVER GO BACK ! Terrible

All dealings with Northern Tool has been an excellent experience.

Great experience, helpful staff.

A couple months ago I purchased a 1599$ pressure washer from Northern tool. They made no mention of swapping the oil cap. After running the equipment for 5 hrs the pump stopped working. I head to nt and the machine falls over in my truck causing oil on top of the piston. They tell me the oil cap should have been changed out on the pump, and that my pump and motor are now bad from the fall and running with the oil plug in it . (My fault I should read up more on the instructions) The service tech named trey is a complete jack a** and a douche bag. He takes my machine and keeps it for over a month, no phone call or anything. I finally get in touch with him and he tells me the motor and pump are fried. Nothing can be done, except he can sell me a new pump and motor for 1300. I bring the equipment home and tinker with it out of curiosity and I realise, he never attempted to fix anything. My motor still runs fine and the pump had a $100 part go bad. Trey never put a wrench on the machine. I know this I'm not even a Paid mechanic and I fixed it. I feel like this is poor service at best! I do not reccomend the hoover/vestavia location!

Never a issue,all orders have been delivered on time.Everything purchased has been of good quality.I have no complaints and will continue to purchase from them.

"I have always been able to find quality items at Northern Tool no matter what I am looking for.Far better quality than what Harbor Freight has to offer.So folks,give them a try,you will be satisfied."

Bought a (cheap) pressure washer. Used it for 2 weeks and it started smoking (water leaking into oil, some kind of damaged seal or something). Had a 90 day manufacturer's warranty but they refused the claim suggesting I had submerged the unit or something like that. Save yourself the time and hassle and go elsewhere.

great inventory- wonderful customer service- easy to shop in the store or online for a quick pick up- this store does things the right way

Clean, well stocked big boy toy store

Great prices and good selection. Reliable products sold.