TradeWinds Heating & Air Conditioning Inc.

March 2021:

I'd like to update on my original post. Since TradeWinds put in the new furnace and AC for me years ago, the new Android based tablet controller unit has been functioning erratically from time to time. For example, in the winter time I'd like to set my thermostat to 67 at all times. but the unit would adjust itself to 72, automatically, without any manual input from anyone. At one point, it happened 4, 5 times in a single day. I requested TradeWinds to come in and take a look. Amid Covid, Ken was able to come in, all masked up and kindly went through the diagnostics with me at my house. He then followed up with his contacts at Lennox and colleagues to come up with different proposals and solutions. A couple of weeks later, he voluntarily suggested to come by again and replace some wiring work, ALL WITHOUT ME ASKING. When he came back, he discovered the original wiring was all weird (i.e. from basement to 2nd floor then back down to first where the thermostat is located.) that was a surprise to him (and me). He did not complain once (I assume he didn't allocate enough time for the work originally); he came up with some clever solution to put in a new wiring system for my whole unit, with great patience. After all that, Ken went through the whole diagnostic steps once again to make sure everything was in working order. This whole experience working with Ken was FANTASTIC. Great customer service work, Ken!

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It's a pleasure to work with TradeWinds. Obviously not everyone replace their AC and furnace often; when you do I highly recommend the team at TradeWinds. First Duke came to my place, took a look around, listened patiently for my needs and complaints. Then he used all of that information to put together several proposals for me to pick from. We then spent the next month going back and forth several times with my constant questions and change-of-minds. Duke never seem to be bothered. Finally I decided on a proposal and time for the install! Ken and Alan were the install team. Both were super courteous and very nice to work with. They showed up on time, putting down tarps and shoe wraps to keep my floor clean of dirt. They worked nonstop for 6+ hours, not even stopping for lunch! When Ken and Alan took away my existing units they also put many anchors down to keep my existing duct work secured. When they installed the new units, they tightly wrapped around all the new fittings, secure them with anchors in several places. At the end, the new setup almost looks like an art piece! At the end of the day, they never showed tiredness; still patiently explained everything about the new system to me, down to minute details.

I don't normally write positive feedback on services. But TradeWinds team really left a very positive impression on me. I certainly do not mind recommending them to anyone who has HVAC needs.

Duke, Alan, Ken, you guys are super!

I've used TradeWinds for several years and they are always responsive, professional and just do a great job. They explain what needs to be done and make sensible recommendations. Prices are reasonable.

We had mold removed from our house and needed to get a commercial dehumidifier quickly. We called TradeWinds in the morning while the mold was being removed; got an estimate a few hours later and had the unit installed the next morning! The technician was so nice and installed the unit quickly and gave us all the information we needed about the unit. Thank you TradeWinds!

Had to get the furnace fixed after we found a rusty gas valve during yearly maintenance. Kenn was great. Professional and on time; he always explained our options based on his experience and didn't try to sell us on anything that wasn't needed.

I contacted TradeWinds for a second opinion on a furnace issue. After inspecting my boiler the TradesWinds specialist concluded that the problem was a freeze-up in the distribution system, rather than a boiler problem as suggested by my regular heating specialist.. After the weather warmed up the system thawed and heating of the affected area was restored. (I used a space heater in the meantime.) Following the TradeWind advice saved me over a thousand dollars in unneeded repairs. I will certainly use the services of TradeWinds for all of my future heating and air conditioning issues.

Tradewinds was one of four companies to respond after I reached out through Yelp very early on a Monday morning. They were the only one to say they were happy to help and could call us back right away. (The other companies’ responses were rather generic.) Not only that, they were able to visit within just a few hours in peak summer season, as well as travel from the way opposite side of town from where we live. Ken Jung was professional, friendly, knowledgeable and efficient. I thoroughly commend him and Tradewinds for the excellent service, explanations and price. We will definitely work with Tradewinds again.

Tradewinds is amazing! After all the issues we had with our AC (installed by a different company assigned by warranty company) we finally called our warranty company and requested someone else. Within an hour of our request, Tradewinds called my mother to let her know they were coming that same day. I couldn't believe it! Plus, 2 professional looking gentlemen came and found the problem in 5 minutes. They also stayed to troubleshoot other related issues. They even spoke to another contractor and our warranty company to explain the problem. I believe they went way above and beyond. Their services, timeliness, kindness and honesty has allowed my mother and I to relax and be confident in knowing everything will be fine. Thank you Tradewinds!!

Alan was very knowledgeable and made good suggestions, which were very helpful for me (a first time homeowner). The appointment was at 8, and he showed up right on time, which I appreciated. All in all, my expectations were exceeded and I'll certainly use TradeWinds again in the future.

I have been using tradewinds for a little over a year for my older home. They are punctual and professional. I like that they take the time to analyze my needs or issues before offering a solution. When a problem needs to be adressed they let me know, and if it is not a big deal they give me options on how to proceed. I would recommend them to anyone looking for a trustworthy and reliable HVAC contractor.

I was tired of paying a premium for a big name company only to send out a junior technician that did not have the knowledge or experience to do the job right. I was also tired of being pressured to get on companies monthly maintenance plans. The technician showed up when he said he would, evaluated my equipment, made a diagnosis without having to call back to HQ five times to describe the issue and charged a reasonable rate. I will be back.