The Barton Boys Heating and Air Conditioning

From the first moment the Barton Boys came to do an estimate to the finished job, the experience was professional and virtually painless. The installers took the time to explain the new heating system, the new thermostat and how to work it. They went far beyond what I expected and proved once again that the Barton Boys company is A+++. They put in my first furnace and water heater in 1992, and during those intervening 28 years they gave me the best service possible. They are the best!

Vern came and did all of the repairs I needed for my homeowners inspection to sell my home. He was a great person, He did great job. Plus I appreciated senior discount. I had estimates and was so surprised that my invoice was $150 less then others. Angel the gal in the office was very kind and informative
I highly reccomend Barton Boys!

The response time that the Barton Boys showed was fantastic. I called them in the afternoon and they were able to squeeze me in later that day. The technician they sent was very knowledgeable and was able to fix my furnace very quickly. My only complaint is that I was being charged $100 dollars an hour, I realize that this is a fair price but the time from when the technician called me and said he was on his way and the time when I was signing the bill was 54 minutes apart. The bill came to $159 so asked if we required any extra parts that brought the price up and mentioned that it was under an hour from when he alerted me that he was coming. The technician responded he had started charging me when he left his last job a great distance away (south hill to the north side), and that he was missing dinner. I appreciate the work he did, but did not appreciate paying an extra $60 for his dinner.

Edit: I periodically check on this review to see if the owner ever feels like replying. I figured that they just tuned out their online presence as they never replied to any others. Looks like they are aware, because they had time to respond to a positive review a month ago. Would not recommend. There are other, honest companies in town that take time to care about doing the right thing.

Angel, Brandon and Andrew were very sweet and helped me last minute on a Friday to replace the capacitor on my ac unit. I was connected to them through Fidelity Home Warranty (who don't consider two days of 104⁰ to be an emergency when your ac is not working) and even though Fidelity didn't treat my problem with any urgency, Angel made sure that I got the help I needed with only a few hours notice. Thanks, guys!

After an electrical issue caused by Avista, we were left without AC for a few days (not ideal during a heatwave in July). Our property manager contacted Barton Boys immediately. When Vern arrived he was able to assess the situation, fix the AC and had us back up and running before lunch. Thank you so much, Vern! We will absolutely use The Barton Boys again for future HVAC needs.

Worst customer service we have ever experienced. Waited for MONTHS for answers to our questions, sent them constant reminders with no replies. Frankly, we cannot believe this company is even in business with such poor performance. We suspect most online "reviews" are entirely bogus. We were ready to install a $20,000 furnace system but not with these clowns. Communication is absolutely TERRIBLE. God forbid anyone would need "service" if you dared give them any money. They appear to only be interested in getting quick and easy jobs and not addressing HVAC concerns or critical design issues. Unprofessional, unhelpful, non-communicative, worst company we've dealt with. Just say "NO" to Barton Boys, companies like this should not even exist.

STAY FAR FAR AWAY!!!!!! Called them was having some problems with our furnace in 2018. They were late for their appointment and I had to go to work. They proceeded to send me a bill for $150. When I called and explain that the bill must be a mistake they very rudely told me that they charge a fee for showing up when I explained that the appointment time had passed and they were late they hung up the phone. Still fighting with them and the credit bureaus to remove this fraudulent charge from my credit report. The next day a different company came out and change the fuse charged me $25. I am sure someday they’re shady business practices will have them out of business.

Vern and Angel have been amazing to work with regarding our heater issues. We have been told by several companies that our heater cannot be fixed and needs to be replaced, then Vern came in and just started working on it. We have heat and parts on the way! Could not be happier with the results. I definitely recommend Barton Boys!

We called for a quote they set an appointment and were right on time. Emailed us the quote which explained exactly what they would be installing along with the rebate information. As soon as we told them we wanted them to install the units, they booked us for the installation. The crew was here when they said, even a little early. Did a great job, didn't mess around. I would highly recommend Barton Boys.

They came out to replace the motor for our gas stove insert. After the repairman presented the bill we were shocked at the amount. The motor was over $400 and the labor charged was over $400. He was there for all of 30 minutes from start to driving away. Apparently they charge the moment they leave their facility. We had no idea!! Never was this discussed. We would not have agreed to that because it’s so ambiguous! Also, we were never told ahead of time how much the motor cost. They installed it and told me the price after the fact. We called and complained but to no effect. Not to mention the new motor doesn’t even work correctly! The owner said it must be another issue with the insert yet it didn’t have this new issue with the old motor. Very disappointed as the repairman was pleasant as was the owner but they are highway robbers!