Kathy Industrial Heating & Cooling

The owner is enlightened. He understands what it takes to achieve great customer service for a superior product. Seamless and worry free installation of a mini split system with a 5 year warranty. Not sure they are the cheapest but you get what you pay for. Wouldn't hesitate to use Kathy Industrial Heating & Cooling again.

I was referred to them by my brother-in-law, who had used them for his home. I called the company and spoke with someone who was very friendly and helpful. They gave me a quote over the phone, which I was able to schedule an appointment for later in the week. The technician showed up on time and did a great job! He explained everything he was doing and answered all of my questions before he left. I would definitely recommend this company for anyone looking for heating or air conditioning services!

We appreciate Kathy Industrial Heating & Cooling so much for replacing our old hot water heater with a unit that uses a lot less energy. They were really professional in every way. In the future, if services are required again, I will most certainly ask for them!

Mixed emotions over this choice. 1. Kathy's Industrial Heating and Air is not a local business. They are subcontractors utilizing the name and are J&J services. The installation technicians are employees of J&J services. I purchased a heat pump and furnace thinking, I was getting a good deal and supporting local.
All was well until.. the installation. It went well until they realized they installed an air conditioning unit. The heat pump was ordered, and the office administrator told me she had to eat the cost of the air conditioning unit. Not my problem,
I was annoyed at this point. I had to wait another week for the right unit. After the installation, the unit wasn't cooling correctly. I reached out to "Brad" who sold me on the Amana Heat pump and gas furnace system, he assured his tech would make it right. After a few more calls he quit answering his phone, and I had to deal with his assistant, who was nice until things started getting worse, The unit started failing, my garage flooded, then a part inside the new furnace failed, and the wires in tstat were hooked up wrong.There were multiple trips by the technicians. They were super nice guys, but this whole experience was painful. Now, 8 months later I need to get it serviced and have called the numbers for Kathy's Heating and air Seattle,only to get a call center and no return calls.
8 mo. later the heat pump, is not heating properly.
Per written agreement, they agreed to service the 1st time for free due to all of these issues.
I don't think this company is upfront about who they really are and use transparency for a reason.
J&J services are who they really are, and they are sub contractors.

I was referred to them by a friend. They had just moved into their new home and needed help with their HVAC system. After getting in touch with them, I scheduled an appointment to come over and see what they needed done. I arrived at the house and was greeted by one of their employees. He showed me around and explained what was wrong with the unit. He then gave me an estimate for the services that I would need to complete. After discussing the cost of each part, I decided that it was worth my time to hire them for this job. The technician who came out to install the new HVAC system did an amazing job! He made sure that everything was done in accordance with our contract agreement, including making sure that there were no leaks or any other problems during installation. Overall, I was very happy with how everything turned out! I would definitely use this company again if needed!..

The Kathy Industrial Heating & Cooling crew has been working with us for a while, and they are always available. Very competent, trustworthy, and always takes the time to explain precisely what they are doing or what needs to be done, whether it's routine upkeep or troubleshooting. Kathy Industrial Heating & Cooling is highly recommended from us.

Since I've been using them for a while, Kathy Industrial Heating & Cooling has continuously offered the greatest service in the neighbourhood. This covers maintenance and repairs, with the most recent being the warranty-backed replacement of a faulty thermostat. I appreciate it, Christopher.

My expectations were once again exceeded by Kathy Industrial Heating & Cooling! Every employee in the business puts the needs of the customer first when resolving any problems that may emerge. This is the owner's main concern, and it comes through in all of our encounters. This strategy is exceptional in today's world and the primary reason we will always be a client.

Business address is right down the street. Hoping to find a small local business. No website listed. I am looking to have new AC installed. I know exactly what I need done and asked to talk with someone about pricing. The phone rep said that don't do over the phone and that I would need to schedule an appointment. I asked to schedule an appointment and then the rep told me that I need to make a payment. It would be helpful to have some details about the company online.

Kathy Industrial Heating & Cooling exceeded my expectations again! Everyone in the company has a client first approach to solving any issue that might arise. The owner has made this a focus and it shows at every touch point during my interactions with them. In today's world this approach is unique and the main reason we will always be a client.