Lighthouse Mechanical Heating and Cooling

Good people. Just a freaking RIP off!! $80 for a diagnostic & over $150 for a part I could have bought and replaced myself 😡😡😡😡😡 so over $200 for a quick 5 minute fix. Took the guy longer to write up the paper work vs fixing the problem. Unreal

On 12/30/2019 I tried to get in touch with Lighthouse Mechanical as I have a contract with them on my HVAC system. There was no answer to my phone call. Neither of the numbers that I tried were in service. They are supposed to have 24/7 service. This is very poor service to paying customers.

The service technician was very professional and courteous. I will definitely use the company for my future HVAC maintenance and repairs.

Had an issue with my ac that required the replacement of the capacitor... I called their service line at 930pm and the gentleman came out within 30 minutes of calling me back. About 45mins total. The job itself took about 30 mins and was $290.total.

Classy eh! Lengthy but mostly untrue response. I attached below a copy of the receipt from the Technician that came to perform regularly scheduled maintenance just like I have been doing with your company for the last 14 years or so. I never called you and asked you about the American Homeshield Warranty. That is completely untrue as well. I cannot believe your imagination in trying to make yourself look good. I feel sorry for you. Nowhere in attached call slip states that the system was condemned and that the system was left turned off, that is completely untrue . As a matter of fact, here is a direct quote from the slip: "System is running but strongly recommend replacing the unit soon". I am a retired servicemember with 26 years of service and integrity is important to me. Instead of taking ownership for your mistakes (Office Manager), you decided to degrade your company reputation even further. Now I say again, Good Luck to you!!!
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Owner Response:
Mister Rossy, You called a week ago saying your twenty two year old system was not cooling as well as you would like and requested a maintenance. We performed the maintenance. Our technician told you at that time that the drain pan and evaporator coil were extremely rusty. He told you that the system was low on R22 refrigerant and could not be recharged due to evaporator leaks. He told you there were numerous other issues, that the system was condemned, and would need to be replaced. He left the system non-operational, which means he shut it off and informed you it should not be operated. All these are documented with pictures and a work order which you signed confirming your knowledge that the system was not operable.
You called us the next afternoon asking if we did replacements with American Home Shield. When you were told we do not, you got very aggressive with our dispatcher (not receptionist) and complained again that your system continued to struggle and you wanted another opinion. We sent our other technician out to you - at no charge - even though your system had been condemned and you were told it should not be run. He found the evaporator coil and the entire suction line a solid block of ice - which only happens when a system is extremely low on refrigerant (which you were told on Tuesday). In order to do any testing on the system, he informed you you would need to turn the system off and leave the system off until it thawed, and left your premises to perform other jobs. He returned several hours later to perform the testing you requested which our first technician already performed. He confirmed the first technicians findings, that the evaporator coil was rusted and leaking, the drain pan was rusted and leaking, and that the system was extremely low on refrigerant. He reiterated that your twenty two year old system was not fixable and would need to be replaced. He also documented with pictures and a work order with his notes which you signed.
When our technician left, you then called the office and spoke directly to the Office Manager (not the receptionist as you say above). Our company does not allow our customers to speak to our employees in such derogatory ways as you had the day before, so when your call came through the Office Manager answered your call.

These guys are very professional, productive and efficient in their job. They did what they said they would do. The price didn't change it was best price out there for a trane AC unit
I recommend this company.
Thanks

The technician was great! He was very thorough and told me all of my options. I will definitely use them again.

I have use lighthouse mechanical for several years now on multiple projects I have always done A+ work and have courteous employees the manager Tim Elliot is always attentive and always responds to any issues that I've ever had with them and make sure that everything runs smooth Lee I would definitely use lighthouse mechanical in the future great company

Lighthouse Mechanical is a professional company that you can trust. Their technicians show up on time and do a first rate job and you get what you pay for.

This was my 2nd purchase from Lighthouse for a Trane HVAC system for my home.I took advantage of the 0% for 60 month financing.My sales representative Matt was great,very friendly and professional.The technicians did a great job with the installation and took the time to explain everything to my wife and I.The work was preformed on time and they left the work area clean.I strongly recommend Lighthouse Mechanical as their pricing is very fair and they are true professionals.