Lighthouse Mechanical Heating and Cooling

These guys totally nailed it. Mine was a small job, just a section of furnace ductwork that I needed to have rewrapped, and I'd had trouble getting anybody out here to do the work. Emily at Lighthouse was super nice, super efficient; the technicians came out here and did the work and were polite and professional and were here on time and got the job done. I'd definitely recommend them for a much bigger job.

Had my Noritz tankless water heater scaled and flushed today. It is the first time since moving into our new home. I called Lighthouse because they are certified with Noritz. It was very easy to schedule an appointment. Charles and Phillip showed up on time and performed quality work. For the time they spent (including traveling to WB) the charge was reasonable. Charles also answered my questions about our unit.
I will call them the next time I need our tankless water heater serviced.

Tim and his crew did an amazing job installing new ducts and ac unit. Very professional and they even went above and beyond to accommodate me. I highly recommend them for any hvac jobs.

This has been nothing short of a nightmare. In summary, the heater is not working, asked them to come out two days ago to fix the problem. I was told the problem was "fixed," mind you they were called due to our electric bill being close to $600 on a 1600 sq. foot home. This was completely their fault due to an installation error. I called again today due to the vents blowing out cold air (two days after it had been "fixed") and was spoken to like a piece of trash by their office staff. The staff was apparently upset about a letter my deployed spouse had written asking them to correct this matter. I waited on them for over an hour after they called today telling me a technician was in route and would be there in a few minutes. My little one needed cough medicine so I left the door unlocked (after waiting 'the few minutes for them') to show up. I received a call just now from one of their polite (insert sarcasm)office staff stating that they weren't going to wait "an hour on 'me' to get home" and I'd have to reschedule in the morning. I would also like to point out that although Matt is a great salesman and personable, don't expect anything from this company once their sale is made.

Lighthouse Mechanical is a rip off. Their diagnostic price will not be included with any needed repairs. I needed services done in my furnace. I was informed that I needed a Hot surface ignitor for $242 + the $79 diagnostic fee for a total of $ 321. The furnace worked for 20 minutes and I was without heat for the whole evening until the next day until I called to inform them. They sent another technician to my home to inform me that I now need a control board for a total of $369. Their diagnostics should have indicated that the control board was bad in the first place. They did not want to offer a discounted fee or include the diagnostic fee with the price of replacing the control board for the misdiagnosis nor for the inconvenience of not having any heat for 24 hours. I would not recommend this company to anyone. :( :(

We lost our heat in a snowstorm. Called Lighthouse, they were there in hours. House was built in 1990 so entire unit needed replacing. Lighthouse replaced unit in one day at a fair price and cleaned up. Outstanding service and workmanship. This work was on daughters house, mine was built in 1990 too and they will get the call.

I was extremely displeased with Light Mechanical this Summer. The first technician, who was supposedly their most skilled guy, spent more time commenting on how old the system was in the house. I get it, it's old, but that mentality seemed to affect the proper diagnosing of the AC unit. The first tech only checked the outside portion of the unit and did not even bother to check the inside portion which was located in the attic. He put a small amount of coolant in the unit and essentially left (after charging me a few hundred dollars). I had had another technician dispatched from Lighthouse (because there was no change in the performance of the AC) and he did a much better job. He also took his time examining the AC unit. Although he gets an "A" for effort, he could not figure out what was wrong with the unit. He also referenced the age of the unit. I tried getting in touch with Lighthouse Mechanical's manager (I was supposed to get a phone call back...that never happened).

After waiting for a few days, I contacted another company. Not only were they more professional, but they figured out what was causing the problem. Apparently, Lighthouse Mechanical did not correctly measure the outside AC unit (it was giving a false coolant reading). The unit was essentially way lower on coolant. Once the other company filled it up (properly), the unit began to function much better.

Bottom line, I wish Lighthouse Mechanical would have taken a more professional approach about trying to fix my unit instead of spending more time commenting on the unit's age...which ran fine when properly topped off with the right amount of coolant. Thanks for taking my money Lighthouse Mechanical, and not doing anything.

Top of the totem pole from beginning to end. The sales rep was professional and knew the product extremely well. The installers were the best I have seen. They worked non stop except a lunch break and went above and beyond like I have never experienced before. Keep up the great job and I will be recommending Trane and Lighthouse Mechanical to everyone I know.

I have found Lighthouse Mechanical to be far better than any other HVAC company in the area. Their prices are quoted prior to commencement of a project and they follow up with you after every service and installation. My overall experience with this company has been positive.

Lighthouse has been our go to company for HVAC and water heater issues for various properties for years now. Matt has been great to us with fair pricing and great customer service. He even calls afterward to make sure you are completely happy. Nick, Jake, and Brian worked at our house from 9-4 in 90 degree temperatures fixing the ac and converting a gas water heater to an electric one. Kenson helped too, but had to leave for another service call but came back and stayed until the job was finished. These guys worked so hard all day, changed shirts when they couldn't stand the wet ones any longer and were very appreciative for the powerade and lunch. If you need HVAC or water heater sales or service you need not look any further than Lighthouse Mechanical Heating and Cooling.