Lighthouse Mechanical Heating and Cooling

We replaced our old system with a new Trane Comfort System from Lighthouse Mechanical. The whole process from start to finish assured us we made the right decision. Very professional, an honest company that doesn't pressure or upsell like big box stores. We highly recommend them!

I knew the issue of my air condition problem it requires Freon gas. I called the Lighthouse that said have to charge $79 for diagnostics fee no matter what. Okay, that's understandable even if I know the issue. The technician came and said the problem is lack of Freon Gas R-22. He said it's $125 per pound. After finish refill 4LBS of R-22, I ask him "Is there a way you can prove the 4 LBS was refilled?". He said there is no way he can prove. I told him "How can I know you fill in 1 or 2 or 3 or 4 libs?". The technician said "Just trust us!". I don't even trust my Mom or Dad if there is no proof. I end up paying $579, but I still don't see any evidence from photos of gauge meter or anything. I just have to trust them stay dumb.

After living in a home for 1.5 yrs that was brand new upon purchase, I was shocked when the a/c broke. We literally got one summer out of it. But, nothing is perfect, so I called our builder and he directed me to the installer. The point of contact that I spoke with was incredibly vague, but mildly polite about my warranty information. When a diagnostic appt was made, it was still unclear what costs I would incur. I was told, however, that I would be able to avoid a diagnostic fee this time. The technician was awesome, prompt and found that the evaporator coil was leaking. He filled my system with refrigerant in the hopes that it would last unail my part came in. I found it surprising that after a few days, I had to call in to see what time frame and what price I would be looking at. I spoke to the same rep as before, who told me that I would only pay labor charges, and additional refrigerant if needed. The part cane in, service was scheduled, and again the technician was great, and quite fast. However, when it came to settle I was charged the labor, diagnostic and refrigerant. I paid the bill, and then called and spoke to the SAME rep, who vaguely explained that I had to pay the refrigerant fee, yet the technician was able to recover all refrigerant he had used initially. I found this to be conflicting, perhaps I'm wrong. I am no HVAC specialist. I inquired about the diagnostic fee, and was told I should not be charged for that. I was told she would look at the paper work and gwt back to me. Almost three weeks later still waiting. At this point I'm done calling, and while I could use the money, I'm just tired of calling the same person. I awarded two stars bc the technician was amazing. However, I am very weary of using this company again. The biggest problem seems to be with the front line, first point of contact.

I've used many different companies over the years. Lighthouse Mechanical worked hard to get things right from service to installation.
Fantastic service, great prices, and professional installation. I would highly recommend them.

I have been using Lighthouse mech for many years. They installed my new Train system and have been serving ef v years.They an very professional, knowageable, and always on time.I highly recommend their services.

Huge thank you to Andrew and the Lighthouse team for exceptional service. Our HVAC system was 18years old and decided to become recycling material on Tuesday. After about a dozen providers reviewed and priced a solution. ONLY one, Lighthouse, looked at the entire system (duct work, house square feet, etc) and provided a best value solution that beat even the cheap 2min quotes that were received. If you need a HVAC system don't call on the phone book. Call on Lighthouse!!

Lighthouse Mechanical made some duct modifications prior to new carpet being installed. The Lighthouse crew arrived on time and completed the work in a timely and professional manner. Very Pleased!

Techs were friendly & explained what they were doing & answered all my questions. Most pleased with the Train HVAC equipment & service personnel. I trust them which is very important to us.

great company to deal with with expert installation and technicians very highly knowledge of what they were doing great ownership and wish them the best of luck in expanding this great company thank you Tim and the great crew around you would highly recommend to other family and friends in the near future thank you and stay safe

Will charge you an arm and a leg to only fix a part of the problem and then proceed to misdiagnose the issue. Not to mention being called liars for saying that the heater still didn't work. Worst customer service I had to deal with in all my years and they didn't even care to clean up after themselves.