Tidewater Mechanical LLC

Tidewater Mechanical installed an HVAC unit for us approximately 6 years ago. Functionality and service has been absolutely perfect, until we noticed a bit of an issue yesterday. We contacted the company this morning and they had someone come out just a few hours later! After a thorough inspection, they were able to fix the problem quickly and then took the time to explain not only the issue, but the correction made to ensure it would not be a repeat issue. I HIGHLY recommend this company and will continue to use them in the future!

After repeated calls and emails to this Tidewater Mechanical to schedule our pre-paid spring maintenance check, we are unable to get a return call from them to schedule servicing. I’m wondering if they’ve gone out of business and are not fulfilling their customer service contracts.

July, 24, 2021 Update. Tidewater Mechanical contacted us Friday, July 23, and although they are understaffed, they came out today and completed our HVAC maintenance as per our contract. Joe was thorough, explaining procedures and addressed our concerns.

Tidewater Mechanical did a great job installing our new HVAC system. They also repaired and replaced some of our ductwork. It was a huge job and they got it done how we wanted it done for the right price. There were a few snags but Joe personally made sure we were happy with the work.

I purchased a commercial freezer for my family from an online restaurant supplier. (yes I have a big family - 6 boys) After 5 months the freezer began overheating. I called multiple appliance repair businesses and no one was willing to even come and look at it. Tidewater Mechanical came and diagnosed the problem and fixed it in just an hour. Due to the fact that we keep it in the garage a mouse had crawled into it and died. It was obstructing the cooling fan. They only charged me the service call fee. They were professional and a delight to do business with. I will definitely recommend them!

A year ago our AC. went out. The outside temperatures were hitting in the 100's. I live in a mobile home and the heat was unbearable. It was like sitting in a tin can. We called Tidewater Mechanical LLC. They came right out and in no time my AC was up and running.Now a year later my heat went out. A family member had another company give an estimate on the cost of fixing my heater. The quote was 600.00. For the part and labor plus I was told they would have to have the unit mandatory cleaned. Plus they may have to modify the part to fit my heater. All I could see was dollar signs adding up. I knew at this point it was going to be over 600.00. I couldn't afford that. I was so frustrated and tired of freezing as I have been without heat for several months. Then I decided to call Tidewater Mechanical LLC. Two men came that evening. They were extremely kind and professional. The younger man was the apprentice. He explained everything and answered any questions I had. It turned out I didn't need the part the other company said I needed. Nor did I have to have the unit mandatory cleaned. I needed a different part. In no time I had heat. My electric heat and the heat pump was tested to make sure they were working properly. This company is honest and does not take advantage of you. I highly recommend them. They do very good work. They are highly knowledgeable in their field of expertise. If you need your ac or heater worked on,Tidewater Mechanical is the place to call.

When my AC goes out Kellie is right there talking to me and before I know it Joe is at my house. This is a company that has a heart. They genuinely care about their customers. Joe works very hard fixing your problem AC. Mine is old but he manages to get it up and running. I'm so thankful for that. Most companies wouldn't even try. Joe does. He understands. He is very professional, he will answer your questions and he will explain what he is doing. With this company there are no surprises. As far as I'm concerned Tidewater Mexhanical is the best,honest and caring company around. If your AC is broken don't hesitate to give them a call. I am always telling others about this company. I highly recommend them. If you need your AC fixed give them a call. You will be happy you did.

Joe called to set up a full install in a short time frame, and was very professional, polite, and courteous. He walked me through all that will take place and what issues may arise. He even offered to have a handyman he trusts accompany him to the first day to give an estimate on other needed repairs to our home. I have been very impressed, and will update after the install.

Joe and the crew of Tidewater Mechanical came through when other HVAC technicians could not. An initial fix of our system involved a $15 part, where other contractors quoted us in the hundreds or thousands for a fix. When we ultimately decided to update and expand our HVAC system, we were impressed by the speedy service, involving new air handlers, additional duct work, a larger fan and updates to all the electrical. The work was done for a reasonable price and in just two days in tight quarters. I would highly recommend these guys.

I had my AC go out which is never pleasant in the summer. Called tidewater mechanical and within a couple of hours Joe was there to help! After further inspection he found an issue that could have easily caused a fire. Thanks to Joe and his attention to detail and expertise he fixed the issue in no time!! He was very friendly and explained what he was doing in detail. I won't be going to anyone else for my HVAC needs!! Thank you Joe!! You are a lifesaver!!

They were supposed to fix my A/C system. Came out and said they found and fix a leak without leak testing my system. Few days later my house began overheating again, I found my refrigerant lines frozen which meant my system was low on refrigerant. Hence, they NEVER actually fixed the leak. They came back again filled my unit with refrigerant and said they will be back to nitrogen check it. I called and they claimed they never said that and as a matter of fact they already fixed my unit. I HAVE THE WORKER ON CAMERA STARTING THAT HE WOULD BE BACK TO TEST! WHY IS MY HOUSE 80 degrees!! Be very careful if you are not familiar with HVAC or have no experienced with such. They are lairs and will charge for work they never completed!