Legacy Home Comfort

Scheduled an appointment with Legacy Home Comfort to have my gas fireplace repaired. I took the morning off work and waited but no one showed up. When I tried to call, the voicemail was full and I couldn’t leave a message. I tried to use their online chat on the website but there was no response. Don’t waste your time with this unprofessional company.

I was in a pinch and found this company and was so impressed. I called after hours and a real person picked up promptly. He was very helpful and professional on the call, and responded on-site within an hour. Prices were extremely fair—hundreds cheaper than a competitor that was trying to take advantage of me before I called this company. The job was finished within 2 hours of me calling for less than half the price of “the other guy”. Highly recommended!!

During the hottest weeks of July, my HVAC broke down. My insurance company assigned a big HVAC company to repair the broken unit. However, it took that company 3 times to fix a not so complicated wiring issue. It would have saved them 2 visits if their technicians could have been a little more patient and professional. More importantly, during the check-up service, one of the 3 technicians either didn't identify or left the valves untightened so that the freon started to leak. We didn't know about the leaking freon until the unit broke down again several days later. I am so fed up with this company that I requested my insurance company to send in a better company, then my insurance company sent in Legacy Home Comfort.

Even though it was during the busiest season, Legacy Home Comfort quickly set up an appointment for me. The technician easily identified and fixed the problem, and the price for the out-of-pocket freon refill charge was very reasonable. From the conversations I had with the technicians from the two companies, I found out that the first company definitely overcharged everything so much, from material/components to service, their price more than doubled Legacy Home Comfort's.

For the whole HVAC repairing process, we've had one or two hiccups, but it was just because of these moments that shows the service qualities of different companies. For Legacy Home Comfort, I am very satisfied and impressed with their service. Especially for their supervisor, Ivan, he has shown me through his words and actions that he is an honest, responsible, reliable, and trustworthy leader of the company. Next time when my HVAC or fireplace has problems, I would not wait for my insurance to assign me a random company, but ask for Legacy Home Comfort directly!

Ivan was INCREDIBLE! Our AC broke yesterday and in this intense heat, it was miserable. We called many HVAC companies in the area but many were delayed and not answering at 7pm at night. We called Legacy Home Comfort and Ivan answered, he calmed us and said he could come to West End area in an hour. He arrived in 35 minutes, fixed our thermostat and AC promptly in 1.5 hours for a really affordable price. Highly recommend this place, great service. Ivan was our hero!

My appointment with guys from Legacy Home Comfort was on Sunday. A team of technicians arrived on time and explained all the options. We chose the best. We went step by step. It was great dealing with these guys. In the future, if we have any issues with fireplaces, Legacy Home Comfort is our favorite!

We had wonderful service from the Legacy Home Comfort team recently! We scheduled their visit since we have just moved to this place and we did not have an idea about the condition of the vents and system here. Ivan arrived on time, chatted with my toddler while he was expecting our system. In the end, he surprised us – no service was needed. He claimed that our systems were working perfectly well and just suggested a timeline for the filter changing to keep the air in our place clean. We are grateful.

Please save yourself a headache and do not contact this business for HVAC repair services. I was referred to the though my CINCH home warranty to diagnose and fix a heat pump that was not working in my attic. Their technician spent over 3 hours diagnosing the system. After about 2.5 hours I asked what the problem was. I was told that the system did not have a charge, but that he couldn’t find where the leak was. I was told that the system needed to be replaced by the warranty company. He then went back to the attic to look at the A coil again and came back down saying he thinks he found a small leak that was old. I asked for a report upon his leaving and was told that it gets sent to the home warranty company. None of this sounded right because the system had been functioning the previous week. I got an email later that evening that the claim was denied because Legacy Home Comfort said that there were 2 large holes in the A coil and in CINCH’s estimation it had to be pre-existing. I was understandably angry and could get no further information from Legacy Home Comfort. I decided to get a second opinion from the HVAC company that serviced my previous home. Within 30 minutes they found that the Schreider valve on the compressor had catastrophically failed releasing the refrigerant. Within an hour it was replaced, pressure tested, and charged. The system is now working. I contacted CINCH and appealed the denial of my claim and they paid the fee to fix the system and have brought Legacy Home Comfort for internal review. I don’t know if they are incompetent or were just trying to get the fee for installing a new unit, but it was not professional. Do not use this company!

This company was sent to me through HMS home warranty to fix my furnace. Although I can't say anything good about HMS home warranty, I was very pleased with Legacy Home Comfort. Ivan was my technician. He took the time to tell me exactly what the problem was and explained what I needed to do to fix it. Even though he didn't come for my gas fireplace he started it for me and showed me how to start it when I turn it off again. I highly recommend this company and will definitely use them again.

I actually had a wonderful experience. The technician came on time and was extremely helpful. He was able to show me where the issue was and how to take care of the maintenance myself so that it doesn't happen again. He also was able to confirm that the previous company that came out, did not do a good job and pretty much took my money and did nothing. I was very pleased with Legacy. Very informative and professional.

Horrible service, wish there is an option for no stars. They came to replace my AC/heater. Took three and a half weeks To get the part and install. I understand not having the part was out of their control. But they never called with a follow up or got a tracking number. My wife and I had to push for it. Within a week my AC unit went out. Keep in mind I have 2 small kids. So we went back to the house being 100 degrees. It was covered under warranty but they still charged us a deductible stating it’s non covered fees but we had already paid those fees. They will not pick up my calls. I have been calling four days straight. Now my AC won’t turn off and my house is sitting at 58 degrees and now my heater does not work. They are unprofessional and they will not return your phone calls.