Pond's Plumbing Heating and Air Conditioning

Jake and Sonny were our technicians. Very polite and professional. Helpful in helping us understand our heating system. I have used Ponds for many years and always appreciate their technicians and work they perform.

Griffin was great. I asked if I could request him in the future. He was very thorough. My ac unit had been serviced every year except for last but no one had done what he did- getting rid of layers of cotton from the trees as well as multiple hornets nests lodged in the unit. He explained everything he was doing and answered all of my questions. He was very respectful. I will request him again.

The service in question was a complicated warranty issue and Pond's responded with military-like precision. They dispatched multiple techs who arrived on-time and got right to work. They wore booties to protect my carpet until they could get their drop-cloths in place. They promised it would done in 1 day and they did what they promised. They delivered my product documentation and gave me training in my new high-tech thermostat. When they were done, they did a great cleanup job vacuuming all the baseboards and corners. After they left you'd never know they were even there - except for the great furnace. Outstanding! Pond's separates themselves from other companies by standing behind their work and and keeping their promises. I wouldn't choose anyone else and neither should you.

Very happy with the service today. Was able to schedule a same day appointment with Juan. He did an excellent job. He was courteous and explained what needed to be done to replace our water heater. I especially appreciated the upfront cost estimate. Juan completed the job in an efficient, neat manner, and left the work area very clean. Would highly recommend Juan and Pond's Plumbing.

Jerry was fantastic to work with. He explained what was wrong and how we could fix it (leak in our bathtub faucet likely resulting from our water pressure being way too high - another company failed to identify this when we dealt with the same leak issue a year ago), with very clear explanation of the costs involved. He was very patient and kind, my 1yr old son and I were very comfortable with him working in the house for over 2 hours. Incredibly simple invoice/payment process as well. Would highly recommend!

They did great work and were very efficient

I had a client who needed to get their furnace cleaned and serviced so I called Pond's Plumbing. I requested Lee Van De Meer to come do the job because he's trustworthy and knowledgeable. Lee didn't disappoint. He arrived on time, was courteous of my clients and got the job done with competency and efficiency. I keep Pond's Plumbing on "speed dial" and wouldn't call anyone else!!! They're the BEST!!!

Luke was awesome! Couldn’t ask for a better experience when you’re in need of a plumber. I highly recommend him.

Pond's Plumbing has been great to us for the last several years. From replacing the spout to my well to replacing the HVAC in my home, to the bi-Yearly service visits to service said HVAC unit they have always had the highest standard of service. We have been premier members for years and will continue to be premier members well into the future because of the level of service that pond's offers.

While we have interacted with many service technicians from Pond's our most recent technician Logan has gone above and beyond for us. From tracking down the cause of a slowly flushing toilet to cleaning a clogged line after hours he has shown a great deal of compassion and professionalism to my Family.

We tried other plumbing services many years ago but what has consistently stood out to us about Pond's is that they always try to present you with the best way to solve your problem (it's not always the cheapest but I prefer the job that is well done) along with offering other solutions that may fit your needs better and that they always seem to offer a higher level of service. Whether that means coming after hours to solve something that may seem silly to someone else or working us into the schedule when a last minute emergency comes up (You would be surprised how often that happens unexpectedly) they have always treated us with respect and acted like professionals.

For these reasons we will continue to use Pond's well into the future and I hope this review helps someone else makes the decision to choose Pond's.

Thanks.

Tim was great! He went through our air conditioner with a fine tooth comb. It's good to know that we will have no issues during the summer months.