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All Pro A/C and Heating Reviews - 54

4.7
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
BJ Thomas

First of all, I had been dealing with Lochridge Priest for weeks. I had called 6 times, they answered twice, I gave them information twice to a person and left information on an answering machine to see if my coils were still under warranty. After about 3.5 weeks of trying to get an answer they finally said no. I had them come out to give me an estimate, as one of their employees came out the year before and said my coils were bad/rusted. They came out a few days later and told me again my coils were bad and leaking. The estimate was almost $2,000 to repair it. That included up to 10 lbs of R410A refrigerant. They had filled it up before when I was deployed for my wife and charged $500 or $45 a pound . Anyway, when he showed me the quote I knew they were ripping me off as the fair market price for that refrigerant is between $10 to $15 per pound. So I sent the employee on his way.
I had dealt with All Pro before and they had seemed honest but I was worried about getting ripped off as I didn't know much about A/C. So I called them and told them that I had a leak and needed a cool as two repairmen had told me. They ordered it and showed up three days later and the estimate to repair was $1500. When Johnny unboxed the new unit, he noticed that some of the coils were crushed, he showed me and said that it would only work at 60% capacity and he couldn't/wouldn't install a damaged unit. He said he would order another but decided to track exactly where the leak was. He found the leak, it was an a valve by the actual Fan outside, he said the coils are fine. He repaired it and replaced a valve on the furnace. He repaired it in two visits as he had to order the part. He put ten pounds of R410A at $11 a pound. The unit works great and Johnny saved me $1500 on what I would have spent with the other company. It's pretty rare to find good honest repair company these days. I tried to give him a tip but he insisted that telling people about their business is better than money. So if anyone needs that A/C fixed at a fair price with extremely honest service, and one that answers their phones every time, All Pro is the best choice in Cent Tex.

Katie Rico

Mr. Jeff was great and explained everything that was going on with our heater super well. Called the company at 945 and he was here by 11 o’clock to look at our unit! Super satisfied with the service, will definitely use again.

GK K

All Pro was referred to handle our insurance claim pertaining to a broken air conditioning unit. We were concerned about not being able to use our own A/C and Heating service but could not have been happier with our experience with the All Pro team. Johnny, Valerie, Jeff and Christopher are professional and efficient. Valerie kept us informed every step of the way, interfacing with the insurance company on our behalf. Johnny came for the initial consult and outlined exactly what we had to do to get the job done. When Jeff and Christopher came for the installation, they were on time, worked quickly and neatly. When they left, the only things they left behind were the new indoor and outdoor units! They used drop cloths inside and cleaned up all of the areas before leaving. If you need a professional, knowledgeable, pleasant and honest A/C and Heating provider, I would recommend All Pro!!!

Diane Baker

Love this company. Called around closing and promised to fix AC the next day and they were very prompt on arrival time! Very professional and reasonable and courteous. Explained everything that was done. HIGHLY RECOMMEND!!! Ask for Johnny! Thank you!

Jeannie

My heater was not working and it was really cold, I called All Pro about 8:30 in the morning, they were there within 3 hours, had the heater going in less than an hour for a very reasonable price. I will definitely use All Pro in the future.

veronica colbath

Professional service from the start: Jeff and Luke called before they arrived, explained what they were doing, answered my questions, and provided cost before repairing. Their pricing was very reasonable and they were very knowledgable. I would highly recommend this company.

Cari McNally

I called Friday at 4 and they were able to send a technician the next morning at 9. Jeff was great!!! He was on time, courteous, and informative. I highly recommend All Pro. Very affordable and very friendly!!

Linda Sweet

A/C went out on Saturday night. I called All Pro A/C and Heating and within an hour they had a technician at my house. They did not charge me any crazy fees for coming out on a Saturday night and they also repaired my a/c the same night. I would recommend then to everyone!!

Ted Lewis

After talking to them. I was wrong about this company. They are great. Sent out man. And we got things going.

Don Meadors

I was very impressed! Impressed with the honesty and service. Cost was very reasonable. response time was great. Personality was awesome! I highly recommend this company to anyone and plan on using them more.

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Cleanliness
4
Comfort
4
Staff
4
Facilities
4
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