StoneBridge Heating & Air Conditioning

Paid 89 dollars to have someone come out and tell me something that I already know and told them when I called and made the appointment. Mr.Mike even said that the tech that sent out didn't know anything, so he agreed to send out another tech to look at my ac problems and I told him I would have someone if they called me, but guess what no call and I had to call to talk with someone to see if anybody came out and they say they sent someone out but they didn't feel the need to knock on the to talk to anybody( this is 5 hours after they said they would send out the tech). The next day he called me to tell me that he couldn't fix my problem. This so called ac company couldn't fix an ac problem or just didn't want to. If I was any new customers that needs ac work I wouldn't and mean would not call STONEBRDGE AC COMPANY. Waste of your hard earned money.

I upgraded my system from an older trane model that was supposed to be more efficient. I went with Stonebridge because they had the best price and were friendly. From the beginning the install was a disaster. 3 call outs to clean up sloppy institution work. from plugged drain pan line to hanging wiring from the outside soffit. And today I was informed I owe a 150 dollar bill because they were called out again to fix a loose connection on the breaker. The connection they made when installing the unit less than 2 years ago. But their institution is only covered for a year. I even asked if that sounds right. Nothing. Silence. Then told again instalation is out of warranty. Very disappointed to put it nicely. I should have kept my 20 year old trane. Never had an issue. Save yourself some frustration and spend the extra money on a reputable company.

They were great! Paul our service tech came out and refilled our Freon and gave us some pointers and I fo on what is going on with our AC without making us feel obligated to take care of it right now! Thanks Paul for taking the time on your weekend to come help us out!

Perfect! Called on coldest(19°), snowy, icy day, when my heater died. Wasn’t confident in receptionists “I’ll tell ‘em”! Response.
A short while later, a repairman/technician/magician, called.
He showed up at time he said, diagnosed the problem as a bad motor. He could not repair or replace it😤. Then asked if I’d mind if he bypassed it, to get the unit working. Magician part‼️. He did, it did, and the parts can be ordered and installed in a few days! Now that is customer TOP Care! I’m warm again.

I had Stonebridge come out for a second opinion because the first company that came out was a perfect example of how not to treat your customer. Kyle from Stonebridge was a perfect example of how to treat your customer and I would highly recommend them for your air conditioning needs.

My dad and mom at the time near 80 bought a unit from these guys we had problems with the staff from the beginning! That was 9 years ago I had got some water in my vent and had a local service come out and they found the problem but also everytime metal touched metal it sparked and shocked the guy! These guys did not ground it outside plus they bypassed 1 or 2 safety mechanisms do if something would of went wrong there was no back up safety. And these folks are supposed to be the gurus of air in the tyler surrounding areas

They were able to come out the same day and help get my heater working Cody was so helpful and awesome at explaining everything to me!

Stephen came out and serviced our unit for summer. He was professional and friendly. Our experience was great, and we will recommend StoneBridge to friends and family.

9/26/2019
My name is Paul Hildreth and last night to my AC Quit working. The family was at Volleyball game and I had a major exam to study for. I called Stonebridge heating and AC. Paul from Stonebridge called me back immediately and was at the house within 30 minutes. Paul from Stonbridge diagnosed the problem and had me back with the AC working perfectly within minutes and the family was all very Happy. I cant say thank you enough Paul at Stonebridge Heating and A/C. I would say that Paul deserves a cupcake today for saving my evening, and keeping the wife happy.

Sincerely,
Paul

I called today 6/24/2019 and asked for a price to have 16' foot of refrigerant line vacuum to make sure there were no leaks I was told that it would cost between 300 and $500 to have it done. I wouldn't recommend this company to anyone .