StoneBridge Heating & Air Conditioning

I recently had a air conditioner installed by StoneBridge and I am very impressed with the workmanship and the entire experience I had with them. The installers Mark and Luis were very personable and worked very good together. Both are very knowledgeable about their product and answered any questions I had. I own a business and if these two worked in the field I work in, I would be trying to hire them. Michael, the gentleman that worked with me on the bid process was very prompt and scheduled the installation in a timely manner. I would not hesitate to recommend them to anyone.

My fan went out late Saturday night and I put a call in with StoneBridge. Paul called me back very quickly and set an appointment for the next morning. He then called again and gave me a tip to help it cool through the night which I thought was very courteous. Paul was great but the mark up on the capacitor was absolutely ridiculous. Had I thought about it quick enough I would have checked the price and probably shopped for a lower cost or replaced it myself. The customer service and speed was excellent but that mark-up on parts will keep me from using the service again.

So I’m hearing all these commercials lately where stonebridge comes in and saves the day for these customers that were being done wrong by other companies…. But that wasn’t my experience and I wanna let people know that although they may be the “hero’s” from time to time, they still have their moments of shady!! A few years ago my outside unit went bad and needed to be replaced while STILL under warranty. I bought the house new but it was built before I found it, Stonebridge was the company that the builder used so naturally that’s who I reached out to. They first tried to not honor it because (these are their words) my warranty was “under my name” but misspelled so they didn’t know if they could honor it. I spoke with that persons boss and lost my cool, he then mentioned the “required yearly service requirements” to keep the warranty good…. Yearly service needs that as a new home owner I had NO IDEA about and since they hadn’t been done, they “unfortunately” couldn’t help me. A few thousand dollars lately I had another company replace the outside unit. All that to say, just because they find a few happy customers to put on the radio, doesn’t mean they still don’t do good all the time.

Stonebridge responded but I can’t respond to their response. So I said “a few years ago” so 2018 should be about right. They didn’t say anything about screwing me then but did confirm I reached out, just that their “new” management team will work hard to not screw you wink wink.

I was so very pleased with the service I received. They came out on a Saturday and the repair was done as soon as the part was available. I received information on the tech who was coming out, he arrived as scheduled, and was very knowledgeable and professional.

StoneBridge replaced a 19-year-old HVAC system in my home in January 2020. From my first phone call, through installation and follow-up, everyone at StoneBridge could not have more professional, knowledgeable, courteous, and prompt. Michael Downs, sales / service coordinator, was exceptional in his attention to detail and attitude. StoneBridge is fortunate to have him on staff, and I was VERY fortunate to have him walk me through this major purchase. I would give StoneBridge 10 stars if I could and would not hesitate for a moment to recommend the company to anyone.

They were able to squeeze me in same day, and we able to give me a time slot (unlike another company I had called). They came out and not only did they do incredible work, they were very fair with pricing AND they were able to educate me on a lot of things (first time homeowner). They never made me feel belittled, just gave me a bunch of information. Also got some quotes on different AC units, since I know I'm going to need to replace it soon. When the times comes to replace it, I'll be using Stonebridge for sure.

Our a/c unit had ceased cooling last night. After checking all of the normal things (batteries in the thermostat, possible tripped breaker, etc.) we realized that we needed a professional. We did not have a heating/cooling company so I looked to Google for help in finding one. I found Stonebridge there and they had great reviews, several from long time customers, so I called them.
I spoke to Mike in Service and let him know what we had going on and what we'd done so far. Mike scheduled a serviceman to come out in 2 hours time. We also set up routine maintenance on our units for the following week as well as discussing a service plan. I received a call an hour later from Mike letting me know that not only could the serviceman get to us in a half an hour but he could also do the routine maintenance when he came. (If that would work for us.) I readily agreed!
The young man who came to service our units quickly found that our compressor needed replacing. Once the part was replaced he proceeded to check out both units thoroughly and took care of topping off our refrigerant. He was friendly, knowledgeable and cleaned up after himself. He explained in writing and verbally everything he'd done before having us sign the work order and thanked us for our time before leaving.
I'm not easily impressed but today I am blown away by the customer service that my husband and I received from StoneBridge. They have earned us as lifetime customers!

Stonebridge took over repairing the AC in my parents condo after 12 1/2 months and several different companies had try to fix it. They were respectful of our family but most importantly, they fixed an ac unit that at least 3 other companies could not figure out. They are awesome!

We bought a new system (August, 2019, )after they came out and said our older one could not be repaired. The reason of my call was that every single time the new unit comes on, it makes a very loud noise. The unit has a one year guarantee. The rude person I talked to said that if he decided that nothing was wrong with the noise, that he would charge me for a service call. We also did not receive a new thermostat at installation as the technician said ours was better. Also. They measured wrong for the indoor unit and had to bring something else. Which I am not sure If the price was the same. The newer unit has a higher SEER rating, yet our electric bill is higher due to wattage used. The man rudely questioned me. I told him more than 50% of energy consumption is due to HVAC systems. He said the rates went up. I told him I had the chart provided with my monthly bill from Swepco comparing the usage each month for the past 12 months. And since we got this unit, our bill has been higher. I had to explain my lifestyle changes to him explaining why I know it is the HVAC system. I do not understand this business. When you call. It is a rude man. The advertisement on the radio is a woman explaining the honesty of the company. When you buy a unit, you are given the number of the technician. You talk directly to him. I believe this business is shady. Not honest. And I don’t even believe our old unit was not able to be fixed. They want to sell you a unit that apparently is defective and never honor the warranty. Buyer beware. We ended up calling a local air conditioner company. They said the unit from Stonebridge was not installed properly. Stonebridge charged us for a new thermostats that we did not get. When the heat strip came on. The emergency strip was on too. On the initial visit when we saw water on the floor after they had added Freon…we asked them about the water and they said they were on call and had to leave. We didn’t get a new breaker box that they charged us for. They didn’t give us a new thermostats either and we paid for that. And they refused to reimburse us. It is hard to deal with a business when they are rude on the phone after they get your business. Promises made but not kept

My AC unit went out Sunday morning. I called Stonebridge and spoke with a gentleman named Cody. He was very helpful and informative about the situation and using my Home Warranty. After several days of dealing with the unprofessionalism from A-US Air that the warranty company wanted to use I called Stonebridge back and requested him out for servicing. He not only fixed the unit (blown capacitor) but also informed me of several other issues that need to be addressed as soon as possible with other wiring in my electrical box. I will definitely be using Stonebridge for any future work and for recommendations to others.