StoneBridge Heating & Air Conditioning

We were awakened a couple of evenings back as our house began to warm up. Called Stonebridge the next morning and was told that they would have someone out the same day to look at our unit. A young man named Justin showed up, examined our unit, and to our surprise told us we just needed the capacitor on the condenser fan replaced. We expected the worst and could have been charged for much more, but we felt we were treated very fairly. We were told about their yearly service plan, and what we would save on the current repair. It was a no brainer! Justin was courteous, professional, took the time to explain things he found to us, and as part of the service plan, did a thorough inspection of our a/c and heat. BRAVO Stonebridge! And THANK YOU Justin, for being an outstanding representative for your company!!!

Got help from Stephen with broken AC. Was extremely helpful and friendly; I will definitely be doing all my business with StoneBridge in the future. A good, fair company I will recommend to all my family and friends. Thank ya'll; you're much appreciated in the community!

Stonebridge is the best choice for anyone in Tyler/East TX. Michael was extremely professional and did absolutely everything he could to make sure we were taken care of and got exactly what we were looking for. They are not cheap but they're not even close to the most expensive in town. You get what you pay for. They gave us multiple options to try to fit our price range and what we were looking for. I had quotes from several other companies and it seemed that they either gave me the cheapest quote they could make or the highest quote, the did not speak with me about what we were actually looking for like Stonebridge did. I will always recommend Stonebridge to everyone I know.

StoneBridge Heating and Air Conditioning to me is a first class operation. From the beginning when I called Michael Downs, Sales/Service Coordinator, to the two technicians who installed my AC system they were a pleasure to work with from beginning to end.

My home's AC system just plain worn out and it was no longer cooling during the hot summer weather. I called several air conditioning companies for bids and installation. No one could work me into their schedule until a week or so later.

When I called StoneBridge, the first thing I asked Michael was when he could have the system installed. He said tomorrow. And I said SOLD!! StoneBridge jumped into action and got the job done in a very expedient manner. The technicians were knocking on my door by 9AM the next morning.

The two technicians who installed the system were very pleasant individuals who exhibited a very professional demeanor. Mark and Josh didn't waste time. They got to work and were a well coordinated team. Both knew exactly what to do. And their work product was done in a very workman like manner. What else could a satisfied customer ask for? I got prompt service from the sales department and technicians who installed all my heating and air conditioning equipment.

The owner of StoneBridge has a good crew that is top notch and should be proud of the good work they do for him. Two thumbs up from this happy customer.

Additionally, the price for putting in my new system was the lowest I received from several contractors.

And now that my AC has been operating for a few hours, my home is on its way to being very comfortable. I have never been able to achieve this level of comfort in my home since I moved to Tyler. The new equipment made my home much nicer now and will be able to lower the thermostat to a setting more to my liking. I could never get the old AC to achieve 76 degrees. Now my home is cooler than 76 degrees and much more livable. Even my kitty's have an extra step in their walk since they notice the difference too.

Again, thanks to Michael, Mark and Josh at StoneBridge. They're a great team. And to top it off, they're nice fellows.

Finally, folks can buy the best AC equipment in the world and still turn out to be lousy AC systems because of poor installation. Having worked in the energy efficiency sector for nearly 30 years, I knew what to look for in the installation. StoneBridge has trained their folks to install AC equipment properly. That is the key to any properly operating system. A properly installed contractor's low priced type system will work much better than a high end (expensive) system if it is not properly installed.

So if you you hear a lot of negative noise about different brands of equipment, the common denominator is most likely a poorly installed system. StoneBridge does things right.

I can't comment on their ability to repair my A/C, as their technician arrived at my community's security gate with no valid driver's license and was unable to enter. I lost half a day waiting for this and have to reschedule now.

Justin came out to the house today a few minutes before the estimated time I was given. Customer service was amazing. Very professional, explained and showed me everything he did. He will now be my go to guy for my AC.

Impressed is an understatement. Mike and the whole team are very professional. They saved me half of what other services would have charged. I am a customer for life. I cant say enough wonderful things about Stonebridge. I will recommend this company to everyone I can. Thanks to Mike and the rest. Job well done. Charlotte Fincher

I have met 2 of their technicians. John P. and Chance. I have to say I was highly impressed. They are willing to educate you and take their time to make sure you are comfortable with what is going on. They had me perform a couple of tests after they cleaned/looked at the system to confirm all was well. They explained how it would work and why.
Everything did exactly what they said it would. I felt comfortable with them and was so pleased with their pleasant and friendly manner.

We have been customers of StoneBridge for 6 years. We have had excellent experience and service from all of their employees. Prompt scheduling and great value!

They were wonderful. We got good prices and they called and E-mailed every step of the way. The young ladies I talked to on the phone were great and Cody did an excellent job.I thank everyone for your help during these rough times.