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Lakewood A/C Reviews - 53

4.6
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Ty Thomas

Found these guys years ago when we needed to replace our upstairs unit. Haven't needed them again for many years, but when we recently had a minor issue, they sorted it out quickly and at a very fair price. Very pleased. No need to look around. Call these guys.

Russell May

I LOVE THESE GUYS! polite, respectful, honest, detailed in their explanations. Used them the first time by default and they didn't even charge me for the call as it was a very simple fix. Became a customer immediately. Try them, you too will love them! Thanks Lakewood A/C!!

Bob Peacock

I have been using Lakewood A/C for several years and have always
been satisfied with the service. They make a diagnosis of the problem, correct it, and leave with a satisfied customer.

Phung Houston

Lakewood A/C used to be one of the best AC service companies in the area (HP). I have been using their services for so many years. When Rod Bernal (the owner) sold his company to Andy, everything was 180 degrees changed. All the great reviews belong to Rod, not Andy!

That's why you still see Rod and the former employees in the company's gallery. Andy (big and tall) is not in any photos!

Andy tries very hard to make customers believe that he's an honest man, but actually he a great cheater - very dishonest! When your AC doesn't work, he comes and tells you that your coil in the attic is leaking without testing. That's so genious!

Logan Ricks

The Technician came out to my house for a maintenance visit. I technician was very knowledgeable and taught me a few things so thank you for that. If you ever need an honest and reliable company then please call Lakewood ac!!

Chris Kersey

I've used Lakewood A/C multiple time now on my primary residence and rental property. They have always been honest, efficient and great to work with.

Tennille Coates

All great things to say about this company from start to finish.

After dealing with 3 different AC companies and having no air for a month I contacted Lakewood AC and I thank God I did. Elaine took my call and within 2 hours (it only took this amount of time because I was at an appointment, they were ready to come out within the hour) Rod was at my home and to my surprise he was early and waiting for me (super awesome). He came in diagnosed the problem and went straight to the plan of getting my AC running. The part had to be order so he was not able to fix on the spot but let me know his crew would be out the next day (promise was kept). Rod then let me know he would have one of his guys come by to install a window unit for the night (I'm still in shock, never dealt with a company that does this).

My AC is now working and I'm ever so grateful to each and every person on the Lakewood AC team that took part in making it happen. The entire staff is professional, experienced and courteous. I would recommend them to anyone having AC troubles or need maintenance. They have restored my faith in good companies taking pride in their work.

Thank You Lakewood AC!!!

Todd Kimball

Let's face it, most of the time you need a great A/C repair company, you need them fast, reliable and reasonably priced. I use Lakewood A/C personally and professionally for our Quick Quack Car Washes.

They have always come through with honest assessments and have saved me thousands of dollars in repairs or new installations. Thanks guys.

Christa Hatcher

Very sad to have to edit my previous 5 star review. We loved this company and we have used them for last 7 years, two different houses. Sadly, they're now under new management and just not the same company. We've had service 3 times in the last 3 weeks. Once for a repair, second for an inspection, then again for another service call - same issue as the first. The second repair was needed 6 days after the inspection. How was that missed? The 3rd time they came to the house they didn't even know why they were there - even though I explained it to the receptionist and the service manager.

Then we were told the part we needed was on backorder - and they couldn't give us any options other than to wait. In the middle of Aug - without an AC unit. Too bad for us.

So I called another company. They came out same day and completed the repair. They found TWO MORE issues that Lakewood AC missed - and taught my husband how to fix them without charging us.

When Lakewood called to tell me they finally found my part, and told me it would cost 3x what the new technician charged - I told him we were going with someone else. He basically yelled at me and said that it wouldn't work.

I don't think you'll stay in business treating customers like this - even during a pandemic. :(

Previous 5 star review:
Great prices, very reasonable for the work performed, don't try to upsell or constantly pressure for upgrade. Quick turnaround/availability and pleasant to deal with. Moving out of Lakewood and still plan to use them at new home.

Seth Hart

We have our home plus a small rental property and we love working with Lakewood AC. They take tremendous care of us and are always prompt in their responsiveness. The prices are very reasonable and the work is done very well. We trust them to go into our tenants home without anyone there and that alone means the world to us. I would recommend them to anyone and as long as Lakewood AC is in business they will be our exclusive AC service provider.

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