Tracy AC & Heating

We contacted Tracy for a second opinion on our HVAC installation, which showed problems right after installation. Tracy and his team showed up the next day and he gave his honest opinion and suggestions. They were punctual, professional and very courteous.

Later, our original contractor agreed to correct the problems and we are very appreciative of Tracy's tips and response.

Thank you.

We are needed our whole HVAC system replaced, including the AC unit, duct work, air exchange, etc. We got estimates from several businesses and Tracy AC and Heating was very fair. I am so glad we chose them and they did a wonderful job! They were professional, arrived on time, were careful when moving the equipment around the house, and completed the work in a timely manner (it was about 6 hours). Not only that, but we had a lot of questions going into it and Kellie was always so helpful in answering them! She and Tracy are both knowledgeable, helpful, and kind. It made me feel a lot more comfortable. I would definitely recommend Tracy AC and use them again!

Our a/c went out last week and the first repairman said it would take a new system. I searched Yelp and other places to find a second opinion. We decided on A/C and Heating by Tracy since it had very many highly positive reviews. Tracy came out and checked out the system and agreed it would be cheaper to replace than repair, because of the systems age.

I got 3 quotes from different companies. The quote and customer service from Tracy was definitely far above the others. Kellie answered all our questions, gave us exact model numbers of the equipment they would install and had many discount options to offer. We did some further research and felt the quote from Tracy was the best and most honest. We decided to replace both of our systems, because of their age and the work was scheduled.

The team came out exactly as scheduled and both systems were removed and replaced in less than 8 hours. They were very professional, very clean and very courteous. The new units are working well and we are now set for a long time.

Thanks Kellie and Tracy, you are a great local small business that is really looking out for your customers. I recommend A/C and Heating by Tracy to anyone that has a/c or heating problems!

Tracy A/C is prompt, fair, and honest. I have had the displeasure of dealing with multiple A/C companies, and while all the others will overcharge and not address your issues and concerns in a timely matter, Tracy A/C is the exact opposite. This is a family owned operation, which at the heart of their business is to treat every customer as if they were a member of their family. Due to their exceptionally phenomenal customer service, we were able to have our A/C fixed in this hot Texas heat within 2 days, whereas I was looking at approaching 3 weeks of no A/C with another company. I will forever be a customer and always recommend Tracy A/C to anyone looking for service. Thank you Kellie and Tracy for treating my family so well!

Tracy AC has been amazing these past few months as I struggled with an AC unit. They have always been super responsive, professional, reliable, and respect my time and need for urgency in this Houston heat. I trust this company whole heartedly as they've always been open and honest with what was going on and what to expect. Thank you for servicing us Team Tracy! CLASS ACT

Tracy AC and Heating were GREAT from beginning to end. From Kellie to the guys that came to install. They worked with my schedule, gave me excellent pricing, and gave me great customer service. I recommend them to anyone needing help with their AC. Thank you Tracy AC and Heating. You guys were amazing!

After noticing my a/c wasn’t working. I contracted Tracy to come by and take a look. He was able to accommodate my schedule. He came to my home, completed an evaluation, informed me what was wrong, and provide a quote. After a brief delay on my part I was able to schedule a date for my unit replacement - all within a very reasonable time frame for me especially as this was right before Houston’s ‘spring’ and the heat of summer. I did my own research and Tracy’s prices we well within my budget and I never felt as if his prices were egregious. Kellie was absolutely willing to take all of my requests and questions as reasonable. I would highly recommend Tracy and Kellie because they did everything they said they would.

Best customer service I have ever experienced from a company. Explanation over the issue and how it was resolved was perfect for someone such as myself with limited HVAC knowledge. Timeliness and quality of service is unmatched. Will be using them in the future for sure.

We called in our service and within an hour we received a phone call from TRACY AC & HEATING contacting me to schedule our appointment. They came within a few hours of the service call and within the estimated time of arrival they gave me at when the appointment was scheduled. They came in, found the problem, and fixed it. They had us back up and running that same day. We were able to make it to our sons first football game band halftime show thanks to your company and your promptness. Thank you so much for everything!!!

Tracy and his team are truly amazing. I can't speak highly enough of them. We have been home owners since 2015 and our AC went out in 2017. He replaced the coils for the unit which were under warranty luckily. Then yesterday our AC unit went out again. We have a 4 day old daughter so we were desperate for a repair asap. I called him at 4:30pm, and he was at my house by 5:30pm. The best thing? He repaired my unit and refused to take my money! He said consider it a girl for my newborn baby. What a saint of a man! Also, his wife Kelly, who works the call center is also equally pleasant to talk to. I can not give his company enough praise!