PRK Services, Inc.

When my air conditioner quit I didn't know who to call, I was new to the area. PRK was the first company I called and they were at my house within twenty minutes. Lermon came out to my house and he gave me the option of replacing the fan motor on my twenty five year old air conditioner, or choosing a new system. I've saved a lot of money each month from my system upgrade! I would highly recommend this company to my friends and neighbors!

I must say I am pretty impressed with the folks over here. My AC went down this Spring. Luckily we hadn't hit me a grigiously hot part yet just slightly horrible hot part of Texas. Lol. So I call them up speak with Angela Who is super professional and very sweet and understanding. I wasn't able to meet them the same day but they were out the next morning.

The gentleman they sent out was Ian who I later found out runs the shop he had been doing extra duty during this whole Corona crisis. In any case he lays out very cut-and-dry what needs to be done and gives me a couple of options. Once we had our decision made he got the parts ordered. As soon as the parts were in he sent two guys out and they were done that afternoon.

Preston and Ethan is who they send out and I must say Ethan probably is in training just based on the way that Preston took the lead. But let me tell you these guys work. I didn't see them stop for minute they just came and did what needed to be done. They wore a mask when they were in my house which we appreciated and cleaned up after themselves. The gentlemen were professional, polite and respectful to my wife and kids not just me. And just because i'm one of those annoying customers that likes to understanding an d learning new things, Preston was kind enough to answer my questions about my air conditioner sorry heat pump how and why the parts get installed the way they do.

In short weather talking to Angela, working with Ian, or working with Preston and Ethan every person here has been very professional and I would highly recommend it PRK services for anything have anything having to do with you HVAC. Thanks y'all we appreciate y'all very much.

In the years that PRK Services has been taking care of my air conditioning needs (going back to the Air One days), I have always found them to have professional, courteous, competent, and timely service and staff. It's always a pleasure to find people that understand and provide customer service where the customer does not take a backseat to invoicing.
For these reasons, I depend on them to maintain not only my personal but also my business systems and I would highly recommend PRK to anyone.

I woke up this morning (a holiday!) and my AC was not working. I called and they were out to fix it quickly and got the issues resolved quickly. They were courteous and friendly and maintained their distance (COVID-19). They came with PPE as well to make sure everyone stayed safe. Pricing is great. I can't recommend them enough. Would recommend to anyone that needs any heat/AC service.

Was out of town for 3 days. Came home on a Friday evening to hot air blowing. I started calling in desperation. Jay answered immediately and was about 5 miles away so he arrived in 20 minutes. He discovered the problem, had the part with him, fixed it, and cool air was blowing in 30 minutes. Everything above was great...quality, value, responsiveness, and punctuality. The next time I need AC service, PRK will be the first I call.

Excellent service, timely, and spot on. Recently had hail damage to my AC Unit in Denton. PRK came out, assessed the damage and ended up installing a new unit. My Electric this August to last August was about a $100 savings. Thank you PRK, Keith and your team. Highly recommend you to any residence or business.

Very professional, didn’t try to oversell me. I needed two new units and they were able to take care of it. Thermostat had an issue on night one (not a PRK issue) and they came out immediately to fix.

Great company!! I contacted them last minute to make repairs to a home I have listed for sale. Ian came out the next day and completed everything in a timely manner. They were prompt, professional and reliable! Highly recommend.

PRK Rocks, Here's Why!!!!
I own Shackelford Heating & Air LLC and I am also a full time engineering student. When school started back up I had a customer of mine need some warranty work done on a system I installed 3 months previously. PRK took care of the issue professionally and in a timely manner. The customer was very high end and they commented on how honest and helpful the technician sent out was. Its not often that a competitor feels like his competition can perform the job as adequately, but in this situation I would highly recommend PRK to anyone. I would even let PRK work on my mothers house and I cant say that for any other company I know of or worked for at one time. Keith Shugart, the owner of PRK, is very knowledgeable and understands the needs of his customers. He also spends time insuring that his technicians are knowledgeable and maintain a high degree of customer service. Customer service is one thing that is lost these days so to find a company that has both technical knowledge and caring technicians is a rare thing in this industry to find. Thanks Keith for all your help!!

Love PRK Services. I have been a customer for many years and have always had positive experiences. They respond promptly when I have a problem, and keep my HVAC unit running without issues.