Premier Comfort Service Company

Perfect experience. Premier has worked on both our home and business units. The customer service has been wonderful all the way from the first call to receiving the invoice. All the technicians have proven knowledgeable, well-spoken and eager to help. They are clearly NOT commissioned to push product and instead seem focused on doing only what's necessary to resolve the issue at hand. They impressed me with their technical gadgetry and were patient and very helpful in showing me the data the collected on my units to help me understand the overall health and efficiency of my units.

I just wish I had discovered them years ago before blowing lots of money on the big name, low-value guys in town...

I have used Premier a couple times for my Irrigation work and HVAC work and I couldnt be happier. They are up front with the cost, accommodating to my schedule, and professional above all! I have referred them to a couple family members who have made Premier Comfort their HVAC go to company! The technicians are friendly and knowledgeable, I appreciate they work they have done for me!

Rudy the master plumber came out and did a sprinkler job. He was very professional and knowledgeable of the job. I had an issue the following day and Rudy came back on his off day to help correct the issue. GREAT CUSTOMER service and I have recommended him to all my neighbors!!

Our A/C went out, with this heat and kids in the house we need it to get fix ASAP. They responded the same day. The service man was super nice and was able to fix the issue. 🙏🏻 They have awesome customer service. 💯👍🏼 Really Grateful!

They came out and I liked how they conducted themselves and liked what they had to say about the project, but then they sent me an email a couple of days later stating they couldn't do the job of installing a duct for venting our new exhaust fan. They lost their duct fabricator so they couldn't give me a quote or do the job. I asked if they had a referral for someone who could do the job and if they could give me the quote numbers as if they had a fabricator so I had a ballpark number of the cost of the project. They sent me that info and attempted to assist me in finding a reputable contractor who could do the work for me. Although they didn't do the work, their time and effort to assist me in locating another contractor I feel is an indication of their work. I give them 5 stars.

Mario was great and I give him 5 Stars. I diagnosed the problem before he ever got to my house. I used to be a Service Manager for K&S Heating/A/C/Plumbing in Rochester, MN. We also did flat rate pricing as this company does. The charges for certain service are way out of hand. $425 for a run capacitor is way out of line. Shop around before this company takes you to the cleaners. The part is $100.00 to be fair as it is the turbo one and $325 for 30 minutes of Labor. I won’t be doing business with this company anymore. Oh And I need a new Heat Pump/Air Handler next year. A $664.00 bill will lose out on a potential $12,000-$15,000 system. Again, Mario is a great technician and I believe NATE Certified.

Had my AC die at 9pm last night and they had a technician, Patrick, out before 10pm. Patrick was very knowledgeable, polite, and efficient. He quickly diagnosed the issue, informed me of the repair and the cost before he started, and informed me of preventative maintenance that I could do on my unit to prolong the life of the unit.
The price was way cheaper than I expected and my house was cool again before the whole family had to go to bed. While I hope this is the last of my AC issues for a while, when they do arise, I will be calling Premier first.

Repair Irrigation System. WOW!!! Professional, experienced and fair priced! Nathaniel and Rudy fixed my irrigation system that was costing me "BIG TIME" in Water Bills! I got estimated for thousands of dollars, but Rudy and Nathaniel found the problem quickly and fairly priced!!! INTEGRITY is the NAME OF THIS COMPANY! Also Rudy, having a plumbing background, not just "THE SPRINKLER GUY" was able to find the source of the problems without charging hours on LABOR! Having been a retired Sheriff, who handled fraud claims against Contractors, these guys are ETHICAL< KNOWLEDGABLE< PROFESSIONAL and EXPERIENCED!!! CHECK THEM OUT!!

The Forsters

The team over at Premier Comfort was amazing. Came home from work on a Friday in the middle of the summer heat to our AC not working at all. Called Premier and they sent someone who arrived within the hour. Dale quickly identified and addressed the issue. Our AC now continues to run without issues. Would recommend Premier Comfort to others. They are knowledgeable, efficient, and friendly!

Excellent services from the phone call to set up a service call to Ramon and Patrick performing the work on my geothermal ac and heating system. They are extremely respectful, knowledgeable and cleaned up when they were done. They explained the problem and had it running in no time. The price was less than I thought. My one stop heating and cooling repair shop. Thank You very much.