Friedrich Air Conditioning

I bought a friedrich dehumidifier model D70BPA through Amazon in June 2017. I use it during the summer months in my basement. When I went to use it this summer in June 2020 The cooling fins would not become cool ... thus no dehumidification would occur.

Finding an authorized repair place was difficult, when I called friedrich they gave me the name of two places but would not tell me the address or how far away they were from my location. I called both of those locations only to find out they were no longer servicing Friedrich products. The last place suggested I check online which I did and found a few others as well ( I did note that online the location of each service area was clearly indicated, not sure why the representative would not tell me that information)

Today i called friedrich to find out about what would happen if my unit could not be repaired. The representative told me that I only have the standard one-year warranty and the product is not covered past One year unless I bought an extended warranty . I told the representative on the brochure that came with the humidifier it states that the limited warranty is Described in two sections, first section is the first year coverage, the second section says "second through fifth year" and describe what is covered through that period. There is no mention of having to purchase an extra warranty to get the second through the fifth year coverage.

because of the lack of warranty coverage I have told my repair place to just trash the unit ... it's not worth the expense of having it repaired without any warranty coverage.

I will never buy any friedrich product again !

Customer service is a joke. My Daughter is going on a month without heat and now its 20 degrees outside and she's still get slow-played by Friedrich AND Melton appliance because they cant produce the part to repair it (the heat element) ....it's been on back order all this time yet they won't replace the unit. Stay away from these people their word and warranty are both no good.

Completely useless company. Have 3 of their ductless units. Problems with bearings on fans on all three - both inside and out components. Latest problem. 24000 btu unit quit producing cold air. 127 degrees in Las Vegas. Ordered part at 8:00am Friday. For whatever reason did not ship. Monday was Labor day. Obviously did not ship. Promised expedited shipping on Tuesday. Did not ship. Today they tell me they are shipping GROUND tomorrow. What happened to expedited? Now I can expect to receive it sometime next week. So at best it will be 11 days in triple digit heat because Freidrich cant/wont pull the part and ship it. I offered last Friday to pay for expedited shipping. Customer service is non-existent and quality of product horrible. Go for Daikin or Mitsubishi instead. Update.- second 24000 ductless just went down. Tech support was NO help at all. Didnt have any idea why it was not producing cold air. Bought two units from competitor. Only 2 year warranty on Freidrich. Do the math and comparisons.

Very helpful support team and great products! Got me fixed up in a couple of minutes.

Fraud alert. Friedrich WCT10A30A is only cool and fan. It contains none of the advertised features. No wifi, no clock, no timer. The technical specifications are all false.

I have a split system air conditioner and called the company for an exploded view so I could replace a part that I know was bad and they refused to give it to me because I am not a service contractor. Will never buy another Friedrich air conditioner again.

NEVER BY FRIEDRICH ! This company is a POS because the first time you try and clean the unit it will never work again, thank you Friedrich for taking my money and designing a POS A/C unit.

Have had 4 zone units over 20+ years with no problems. One unit was working after 16 yrs. I changed to increase effecincy.

They stolen my rebate never answer I buy a/c they said send rebate cupon via mail and receive money back lie they are maffia I write 25 time never answer.

CANNOT GET A HUMAN TO PICK UP THE PHONE. BEEN ON HOLD FOR HOURS. HAD PURCHASED A NEW SYSTEM AND HAD A QUESTION. WILL BE RETURNING IT TODAY AND PURCHASING FROM A COMPANY THAT SUPPORTS ITS PRODUCTS.......