Crystal Heating - Water- Plumbing

Worst experience I ever had. For 2 months I tried to get them to come out and put a backflow valve into my sewer line and run a camera in my line. They kept putting me off and in the meantime my sewer backed up twice. When they came out on the last service call the plumber was very rude until i confronted him on it. Then when I called the following Monday to talk to Andy he was no better. Still did not have the back flow valve instock (don't think he ever ordered it) and instead of being apologetic was also rude. Bad attitude and bad customer service. I fired them. Would never recommend them to anyone,

Andy and his team did great work on our Radon system. They scheduled us in a timely manner and were very responsive to any questions/issues we had. Will use them in the future!

Fast, high quality service done expertly and affordably priced. Ordered a new AC and installed the new unit to replace broken AC unit in less than 48 hours. The best part, it cost less than the ballpark quoted. 5 stars!!

I called Monday morning to see if they could get my AC back up and working. They got it sorted, even with having to order a part from out of town, by Tuesday afternoon. The bill even came to be far less than what was originally quoted to me as a general ballpark. I couldn't have asked for more professional and quick service which was much appreciated on the hottest week in summer so far.

Left a huge mess, didn't clean up afterwards. Called and asked what the standard operating procedure was for employees cleaning up messes, was treated rather abruptly by who I think was the manager/boss, saying that he gets complaints either way. People complain when they leave a mess that doesn't get cleaned up, or they complain when they get billed $100 an hour for cleaning up.

Ultimately, this is a review of the customer service I received over the phone, which I considered to be rather hostile and defensive. I was not present at the time of repairs.

I'm only rating this as a one only because I can't give them a 0. They put off visit and came after hours charged 1.5 then came back the next day drove by didn't call or even knock at door to ask to move car out of driveway. Yep, you guessed it we got charged for 2 visits.

very poor placement of radon system and not leaving work sight clean when leaving. not putting thing back the way they found them. Such as having to replace all my floor in bathroom after they pulled it up and placed a radon system in basement bathroom when it could of been placed in laundry room. Very poor business do not recommend for anyone to use.

Zero stars wasn't an option.....TERRIBLE. Installed new tub, within month of using, the drain leaked into the basement. They didn't seal it properly. Now less than a year from install, the tub has a crack in the bottom. So now I will have to "patch" a brand new tub, because we have tiled around it and would not be able to tear it out without removing hundreds of dollars of tile work. Definitely stay away from them!

They came in had no idea of what they were doing wouldn’t help us clear out the water of the basement! Charged us 300 to give us no answers and didn’t even know what the situation was when they got here. Do not recommend!

Brice Hutt from Crystal did a great job helping my Mom and her neighbors with their flooding basements tonight. He was very prompt for an after hours call and did all he could to help with the situation. Much appreciated!