Crystal Heating - Water- Plumbing

Hello I have been using their service for Years now. They are very professional in their services. The workers call you when they are about to come to your house very polite in everything way. Always on time I will always call them , I Recommend Crystal Heating - Water- Plumbing .

Very responsive and reliable. plumber and his team show up when they say they will, and get the job done. They've helped me with water heater repair , installing a new sink and a bathroom leak , I'm sure recommended Crystal Heating - Water- Plumbing .

Over the past few months we've had issues with our air conditioning not keep up during the heat. We've had 3 different employees from Crystal come out and look. Not one of them could find any sort of leak or anything wrong with our unit. We payed them hundreds of dollars in labor and service calls for them to do nothing. Today we had a employee from Star Refrigeration come out to take a look. They found the issue within 5 minutes. We will not be calling Crystal for anything from now on.

We had a whole HVAC replacement and water filtration upgrade done by this company. Even before that, called them about 40+ year old AC that took a "break" on a 90+ day and they helped us out immediately. Responsive and knew their stuff to make our farm house comfier at an affordable rate. Our new go-to techs for plumbing, heating, and air.

Furnace was turning off and on during one of the coldest days of the year. The on call after hours tech helped me troubleshoot the issue over the phone and saved me hundreds of dollars on a call that would have been for nothing. He even followed up with me later in the night to make sure everything was still working without ever charging me a dime. Great customer service!

Terrible customer service!! Can I give a negative score? Our property flooded and our well needed some attention, there was some leaking from the cap and we needed to have our well shocked. Andy came out but after quite a bit of prying and trying was unable to get the cap off of our well, the leaking was much worse after his attempts. He was very frustrated that he wasted 200 gallons of product and made my wife feel like it was her fault that he couldn't get the cap off. He said he needed to bring a different truck and machine to take care of the problem. Well that has been several weeks ago now. My pump is still leaking like crazy, I have tried 2x to call to have them come back out to finish. Last time I talked to them (after holding for 10 min) , Andy said they may need to put a different type of cap on the well and it could cost me a couple hundred bucks. NEVER HEARD BACK FROM THEM. Called again today and after holding FOREVER, they told me that Andy was out and he would call me later. Seems to me like I am getting put off. I would not recommend this company to anyone!! Also, in the midst of all this they tried to dump me off on another company 'with more well experience' feels more to my wife and I that they are just not wanting to finish what they started!!!

I called and asked Andy how much they charge to clear a clogged sink. I was told $100 per hour, which included the equipment and everything. I asked how long he thinks it would take, and he said it all depends, but they could come out Monday between 8 am and 9am.
I got a call from the plumber at 7:51 asking when he could come out. I said right now, because we were all home.
Plumber arrives and I show him where the problem is, this was approx 8:05-8:09.At 8:09 I was in my office just 15 feet away from where the plumber was working and messaged my coworker via our work instant messenger that the plumber was here.
The plumber said that it was grease based on how greasy the snake was coming out, and I asked him how much I owed him. He said these are normally billed, but it shouldn't be much because he wasn't here long. I showed him out, yelled at my husband for pouring grease down the drain, and came back to my office to message my coworker to tell her they were done already. This message went through at 8:29. He was here no more than 20 min. I was thrilled and so impressed - I told all my friends and family how great and efficient and cheap they were.
I get the bill several days later for an hour and a half of work, plus drive time. I called and the lady had Andy give me a call back. I explained the issue, and his response was defensive and abrasive, "I don't know how a sewer call can take only 20 min. I'll call the plumber and call you back because that's what he billed us and that's what we paid him for."
I never got a call. Instead, I got a bill for an hour of time instead, plus drive time.
The customer service is atrocious, and their plumber is dishonest and sneaky to lie about the amount of time he was here, despite having time stamps on my instant messages to my coworker and my husband as a witness. I have filed a BBB suit, and Andy is still saying the plumber was here 1.5 hrs but they adjusted it anyway.
Additionally, had I known they had a minimum of 1 hour service charge (HAD THEY STATED IT WHEN I ASKED), I would have had the plumber stay and fix other plumbing issues I had to make up that hour, not have him leave after 20 min and still be billed the hour! NEVER AGAIN.

Our furnace was not working again at the office (which I was told the last time you guys were here, as it is an older furnace) and someone was out within the hour and I had heat within 15 min. of them arriving. Brandon was super helpful and gave me lots of good information to give to my boss, since he was not in the office at the time that he came to fix the furnace. Thanks again for coming out so quickly and the GREAT service!!

Plumbed an apartment and failed to hook the shower and washer drains to the main. However, this was done in an underground drain so concrete was poured over it and they stamped it approved and several months of the tenant taking showers cause the ground under the apartment to turn into a pool. Then the pool found away to the basement apartment hallways a ruined ceilings and carpets. My crystal experience was not “ Crystal Clear “

Terrible communication. First time I stopped in someone was supposed to call me back same day. Didn't hear from them so I stopped back 2 days later and finally got the parts i needed. Then had someone come out to look and set up an appt for them to come fix it. They didn't show up or call to let me know. When I called I was told they hadn't got the part yet. No call to let me know they weren't coming.