Guy's

I recently had a 5t AC failure and needed a replacement. I thought I knew what I wanted (needed) and had a few different quotes to work with. Sheldon at Guy's was direct and responsive. He gave me good (and bad) points of the different systems, and didn't try to over sell me. I got a great, made in the USA system for a decent price.

Installation was pretty good. Perfect? No, but no company is perfect and if you expect that, you are expecting too much. It's what they do when they ARE NOT perfect that makes a difference. I called Sheldon and had him stop by the house for discussions. I told him what my concerns were - and he didn't need me to point out the issues. He actually saw them before I needed to tell him...

Long story short... Every step of the process was pretty painless... they were courteous, respectful when I asked dumb questions, and made efforts to educate me on my new Trane system.

If you are in the market for anything Heating and A/C related, give these guys a chance... Give Sheldon a call. He's honest and straight forward - and he won't try to over sell you!

Great job guys (and Guy's) - you did a great job. I hope I never see you again (except for routine PM's). Nothing runs like a Trane!

We got 4 bids on a whole house A/C unit and Guy's impressed us the most with their knowledge, patience, professional appearance, inc trucks, clean up and price. To all office staff that set up appts and billing, techs that worked on the install and JP, the tech that came out for a service call, kudos to them.

We had 2 units, total cost of about $20,000 for 20 seer. While they're willing to do what you ask them to, just make sure that you inspect their work and also stay up with communication with them on warranties. Immediately after install we had constant issues with the unit throwing codes, it was a hassle getting them out. When I scheduled the warranty service call, they kept scheduling and rescheduling to days they're available, not when I'm available. I finally gave up after multiple reschedules. Fast forward to six years later and we had a leak from one of the units in the attic because their installers didn't route the secondary drain in to the drip pain. They left it wide open so it sprayed straight up like a geyser. How did I find out? A massive leak in my ceiling. It could have been prevented had they routed the drain properly. The other unit's secondary drain was routed properly. So, not sure what happened there. Why was one routed to a drip pan and not the other? Also, there is a leak in the condenser outside. Knowing all the hassle I had with this company decided to get another company out to check out the leak in the attic (after my husband had to fix it) to make sure everything was good. This installer found a leak in the condenser outside as well - same unit. I also found out recently about warranties. New company states installers typically register your unit for you. Not Guy's. They want you to do it. If you don't your warranty is severely limited and worthless. I had the extended warranty with Guy's also, which lapsed. They stated they sent me an invoice to renew.....Make sure you calendar renewals and stay on top of communication with them so this doesn't happen to you. I talked to someone today at Guy's, the answer I got was "nothing we can do." This company doesn't care about doing the right thing, just making sure you pay them for warranties. I paid for top of the line equipment, and extended warranty, and I get "nothing we can do." So, I now have to replace the unit for another $4,400 if I want to cheap out. Or, I can get the smaller unit completely replaced for $10,000. And, I just purchased this unit 7 years ago. I wish I had never contacted this company from the get go. If you go with this company, just stay on top of them for their workmanship and their warranty. I'm disappointed and disgusted that I put my trust in them. Seems like a lot of customer service related people are not customer service oriented anymore.

Usually doing anything regarding air conditioning work is a hassle and a headache. I've had years of terrible experience with previous companies, until a family member decided to persuade me to try guys AC. My A/C went out during mid-summer with a heat index of 105, and thankfully guys was able to get a technician out quickly. Donnie was very respectful and professional regarding the work, was able to explain in simple-terms so I didn't feel as if I was getting screwed over. He even suggested a long-term plan that has helped me tremendously through the years. On certain occasions they would come out irregardless of the time of day. I highly suggest this company to any and all of my friends, and also keep Donnies number just in case his expertise is needed!

Just had upstairs Lennox unit and master bedroom Lennox mini - split installed . The work was done professionally , team was friendly and knowledgeable. David led the installation effort both days, work was completed on time and they explained all the benefits of the new upstairs unit plus got connected with The Honeywell mytotalcontrolconnectcomfort app. Guy's AC currently has a 5 year no interest special which was definitely a positive factor in upgrading the two units. Cody was our main contact during the process and he stayed in touch, visited site to ensure work was going as outlined and worked with office to make sure special financing was obtained. Overall - Excellent workmanship and outstanding customer service !!!

Great experience with Guys A/C! Gotta say Mr. Cody
Knows his job to the fullest, and answered every question in complete detail relating to issue. Guys A/C is out to help you, and not out too take your money! As a Veteran I would highly recommend! If you can get Cody out to assist with your A/C or heating issues you won’t be disappointed! Thanks again!

Our air conditioner went out and we are both on a fixed income. My girl friend is a Navy Veteran and is disabled and I am 60 years old and an amputee. I have had medical problems and have various illnesses and on several different medications that don't allow me to be in sunlight or even in the heat. We had several estimates and then we received an estimate from Guy's air conditioning and they understood our financial situation. They gave us a great estimate because of the service that my girl friend had done for our country and my health issues but when we had problems financing they dropped the price even more so we could have the system installed. They even have their very own in house financing and we got a fantastic deal on a great air conditioner!

Guy A/C just serviced my A/C and they did afantastic job. Cody the technician was quick, efficient and honest. Cody took the time to explain the issues and was so professional. Absolutely would recommend Guy A/C and Heating Services. I will use them again for additional services. Thank you Cody, God bless you!

Can not say enough amazing things about Chad and the team here at Guy’s. After saving us last year when our upstairs unit went out, Chad and team came out and saved us again this year as the old downstairs system was starting to fail. Call them, you will not regret this professional quick service offered by so few.

I have used Guy's A/C & Heating for over 20 years now and I am very pleased with the know knowledgeable technicians and the owner, Chad Turner. If you want Best of Best company, please contact Guy's A/C & Heating for service or for a new system. They did put in both of my a/c systems and I am very pleased with both of them. Use them!