Action Air Plumbing & Septic of Midland

We had an issue with our kitchen plumbing that we couldn't fix ourselves. They got us set up with an immediate appointment, fixed the issue fast, and the price was good. Will definitely use them again in the future.

They do not show up as promised & order parts without bothering to ask when they might show up. The woman who answers the phone is extremely rude, unprofessional, & defensive. It should be noted that this is to repair a repair that they botched earlier & all I get is lip & excuses. I am 60 years old with serious health issues & have been without heat for 48+ hours. Do not hire this company!

Do NOT go with this company, they will tell you one thing and do another. They rip you off!

We paid 150 to put in an access hole to our roof, I verified with the front desk person and the technician David what they were doing. We were told the would cut a hole box it off, frame it and then lay a piece of drywall in the cutout to close the hole. What we got instead is a piece of drywall laying up there leaving a gap of 1/4- 1/2 down the side creating a draft into and from my attic. When they put this in, I expressed great concern of this because it's my baby's room. David said it wouldn't be an issue and it would be completely covered.

When the owner called me regarding my complaint it was nothing but sorry and lame excuses.
We were told we were being charged 100 for a lift (I verified what this was, the front desk lady said a piece of machine to lift the furnace, their tech David also verified this.) They never used this, instead bringing out a second person to help with the entire job and then saying it was his pay. Why is that not labor? which was covered by my insurance?

Avoid them at all cost!

They installed a hot water heater that lasted 3 years. It was "under warranty" for $300 to change it out. A job that takes 30 minutes. Their products are the cheapest they can find and the customer service is terrible. This place is a joke. I wont ever use them for anything ever again.

Terry was great to work with and made sure we were satisfied customers! The price and service couldn't be beat!

Action replaced all my fresh water linrs throughout my home & to the city water meter. I am very impressed with their work & professionalism.

Best service ever, they are honest and trustworthy.I will highly recommend this business.Very reasonable prices

The technician for Action Air was prompt and very quickly diagnosed the problem, but everything positive about my service appointment ended there. The problem turned out to be extremely common, a clogged condensation drain pipe. His attempt at a solution was to empty two tiny CO2 cartridges down the pipe to try to blow out the obstruction (and then charge me over $130, even upon this measures failure). He then tried to sell me on the installation of a condensation pump, that would, with parts and labor, come out to an additional $400. At this I decided to obtain a second opinion and do some research myself online. After $30 spent at the hardware store, a simple pipe snake fixed the entire issue in less than 10 minutes. While I understand the need to upsell in business, this guy was clearly just trying to rip off someone that seemed an easy victim.

These guys are very professional and informative. Reasonable priced for our market and have earned my repeat business

They have got me out of a bind more than once. Terry and the crew are great.