Aire Serv of Lubbock

I cannot speak highly enough about James and his team. They are so thorough, so professional, and just genuinely care. I signed up as a member with them (they come two times a year for maintenance) and they always take such good care of our family! We have an older system but they always are able to help get us back up and running when we have issues. They are hands down the best!

Air Serv was extremely professional. They sent a knowledgeable technician to my house who completed everything in a timely manner. Even booking my appointment was so very easy, and I also really appreciated the thank you for your business email I received afterward. I would recommend them to anyone looking for work needed on HVAC and other air-related issues!

I am extremely impressed by this company's commitment to great service. I was on a short time span where I needed to get a service on my unit within 2 days. James showed up on time. He was friendly, courteous and professional. I had called 3 other companies before reaching the receptionist at Aire Serv of Lubbock. No one returned my call. I will give all my business to this company going forward and I would highly recommend them for any heating/cooling service you need!!

I have used Aire Serv for about 10 years to service and maintain my AC/heating system. I have always received excellent service at a great price.
Jaime Gonzales, a new technician with AS, checked the system and changed air filters today. He was punctual, professional, personable, and did a great job. Thank you, James (and staff) for the quality you provide.

Proud to work with James and his team. Quickly installed a new HVAC for the entire house for exactly the amount quoted in his estimate. System was running in one day! Everyone who came to my house was friendly, polite, and very conscious about not intruding into our working from home routines. I could not be happier. I encourage you to support this local business and these great people.

James and crew were wonderful! I highly recommend using them for any HVAC needs you may have. The integrity, personable service and cost efficiency is a breath of fresh air. James obviously cares about the reputation of his company which becomes evident in his attentiveness to remedy problems and his care for his customers' needs. He is knowledgeable and capable in a competitive profession, and it shows. I want to acknowledge the fact that Courtney (office manager and the very sweet person I spoke to on the phone) made sure I got same day service even though it was a Saturday! Amazing! Thanks Aire Serv!

UPDATE 7/2020:
Our old A/C unit finally gave up. It had been on its last leg for a while. We had a guy come out and he gave us an informative quote for a replacement. After doing some research to determine if the price was fair we called the next day to schedule the install. It was an all day project but the guys doing the install were working constantly. It has been very hot here (in the 100's for several days). After the install I did have an issue with the new unit. The new filter got wet due to poor draining and the unit annihilated it quickly. I called again and Aire Serv sent the same person who installed it out who made some adjustments. A week later it had done the same thing again and destroyed another filter so I called one more time and they sent a guy immediately to come check it. He replaced the plumbing in a different way and the "gurgling" sound went away that the unit had been making. He explained what was happening and why and also how this stuff he had changed would fix it. I am still happy with the service I receive from Aire Serv (even with the wet filter issues) and will continue to use them in the future.
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ORIGINAL POST

We have had Aire Serv at our house a couple times over the past 5-6 years. James is awesome! He is friendly and does a good job explaining what the problem is and what your options are for repair. We have had our A/C unit and Heater serviced and are pleased with the quality of the work.

Most recently our heater quit working properly. We woke on a Saturday morning to find our house very chilly inside. I placed a call in at 8 am for service. I was given a 10am-12pm window for a technician to be at my house. He arrived a few minutes after 10am and we were back up and running before noon after he replaced a part!! On a Saturday!!

Lora is the most awesome customer service person I've ever dealt with

I appreciate them being available to do the repair on the day I called and the repair technician was courteous and friendly. The cost of repair was exorbitant. $416.00 for under two hours of time is unbelievable. I will call someone else for my next repair.

These guys are prompt professional and courteous. I had obtained an estimate from a large heating and cooling company in the area for a heating and air-conditioning unit for my home and James Russell and Aire Serv were able to get me a unit with the same SEER rating and were able to save me $400. They also offered great financing and were very easy to work with. I cannot recommend them more highly.