Aire Serv of Lubbock

Aire Serv not only did a great job, they also had some great ideas for doing things differently to meet our wish list. The ducts now do a more efficient job. They were very fast and neat in their work and their people were very friendly.

I had no idea who to call when my AC left us sitting in 90+ degrees. I asked in a Facebook group who to call and James was recommended over and over, so of course that is who I went with. By 8am, not only had James reach out to me but his amazing office staff did too and I had an appointment for that day!! He got my AC up and running better than it’s ever worked before. James and all of his employees are truly the nicest people ever… I mean.. how can you not go with someone that’s so down to earth and wears Crocs??? I will chose and recommend them forever!!!

James Russell was very professional, great customer service and very knowledgeable. Mr. Russell changed out the battery to the thermostat and made sure the unit was working properly. Exit Realtors sent the right company for the job. Thank you for your service.

Stacey was great! He fixed the heater an gave us a quote for a new system for central air and heat.
We asked for the quote. No pressure!
Lora is amazing, she is the first contact with the company, she is very nice, and listens to your concerns.
This company, always goes the extra mile to address your problems, in a fast efficient manner!

They pulled me out of a jam. I was waiting for another company to repair my ac , in fact I waited for a week. Got ahold of these guys and they had me up and running in 2 hours! The tech was knowledgeable and courteous. I will use these guys in the future. I am VERY pleased with the experience I had.

Stacey was the technician that was sent to do our repair. He was wonderful. He told us everything he was going to do step by step. He really knows his stuff. He’s a great guy and hard worker. I would recommend Aire Serv of Lubbock to friends and neighbors. I had such a great experience with them that I know they will treat others the same. Highly recommend.

Our heating unit went out in November 2020, James came out and replaced the unit. He was quick and professional. We are extremely satisfied with the work we have had done with Air-Serve, and will continue to utilize this locally owned company, and refer all of our friends and family.

Thank y'all so much for everything!

Our ac went out in the middle of the night, I called this company at 7am on a Sunday morning. They came out at noon. They were actually even early which was great. Great service. Very professional. This is the kind of business I enjoy giving my money too.

This company is the worst HVAC company in all of Lubbock. The customer service is non-existent. We had an AC unit and furnace installed July 28, 2020 totaling $6,400. Once they get your money they don’t care about you. Don’t waste your time calling Aire serve. The “warranty” that they sell you on when you’re looking to buy means nothing, we were 12 days out of warranty and the owner didn’t tell me that I would be charged $86 for having a tech come out to look at my unit. I wasn’t aware of the charge until after the tech performed the temperature test. Which took all of 5 minutes.

A one year old AC and Furnace should not show up on an inspection report as “not functioning properly” the company should have no issues and made it right but instead, the owner Laura, who has attitude problems, doesn’t care to make anything right with her customers who spend their hard earned money on their service. Would never recommend this company. Call someone else.

I would highly recommend this business to anyone! If you are needing any work done you can trust them! James Russell the owner was awesome and very fast at getting my A/C fixed!