Dragon Heating And Air,LLC

I can't say enough good things about Dragon Heating and Air. Joe was able to schedule my AC tuneup promptly, was at the appointment on time, and had my AC fixed in an hour. He even took the time to teach me how my system works and gave me tips on preventative maintenance I can take to keep my system running well. Living in Austin a good AC repair company is essential and I've found mine.

I had two other companies come out and they could not figure out how to get my heating and cooling system set up correctly. These guys showed up within the hour, in the evening no less, and did a phenomenal job. They even replaced a couple of my filters just because. They stuck around to make sure everything was working correctly, could not have possibly asked for more. Fantastic service. Did more in less than an hour than the other two companies did in five to six hours.

I leave very few reviews, yet was compelled to leave this one! Joe is truly a saint to come out on his day off. A friend who is also a property manager referred him to me and said he is amazing. Which he is! My AC failed late Friday night and all the companies that claimed they were 24/7 help, could not even come out until after the 4th holiday.

Joe and his Team were booked solid, yet he promised to see what they could do that Saturday for me. He said he would update me in an hour and then gave me a time and was right on time. Only 2 hours later.

He spent several hours working diligently to figure out what the issue was. Spoke with my out of state landlord on the phone several times and explained every step of the way what he was doing and checking. He was miraculously able to patch together the system that was malfunctioning on multiple levels with multiple part and electrical failures. He showed me preventative steps to help preserve the health of any system. He was beyond pleasant and helpful in every way. And he wouldn't even accept a cash tip that I tried insistently to provide him with. He is the best repair and maintenance person I have ever worked with in any area. Knowledgeable, educating, kind, respectful and clearly loves what he does and super determined to not leave anyone in a tough situation. I am not sure any other repair person would have been as comprehensive, dedicated and showed some much perseverance in their approach.

I cannot recommend Joe and Dragon Heating and Air highly enough!

Joe was very knowledgeable and shared with me exactly what was wrong with my AC. He also demonstrated good maintenance techniques I can do to keep my AC running properly. The repair was very reasonable. I will recommend him to my neighbors.

Joe and the team at Dragon were amazing. My AC broke right after I moved in at the beginning of the summer. Joe came next day, got me a quote and was able to install the AC the next day. I’m not very handy, and joe walked me through everything they would do, why they were doing it, and how to keep it working on the long run. It’s clear he has a lot of pride in his work. He said he’s never failed an inspection, and I believe it!

Absolutely incredible service. Joe will do everything possible to save you money. No BS.

Joe started off the day by spending a bunch of time with me on the phone, talking me through what I thought was a clogged condensate pipe, with no expectation that he would get anything for his time. It ended up that I had a massive freon leak, and he went out of his way to replace the coil for me same-day so I wouldn't melt. Good communication the whole way. Highly recommended.

Joe from Dragon Air is exactly what you hope any service person would be. Polite, thoughtful, professional. Unlike other HVAC technicians, he is also methodical and scientific. He’s not guessing at your problem - he pinpoints the issue with patience and care. Icing on the cake, his prices are very reasonable.

Dragon Heating and Air provided next day service when I called to see if they could add R22 refrigerant to my 39-year-old GE HVAC system (yep, it still runs great). I knew it would be expensive if it were avaliable so I was pleased when Joe said they had R22 and could top-off my system.

He arrived earlier than scheduled, promptly added the refrigerant, and then checked the air temperature coming into the house.

Though he was surprised to find my GE unit in such good shape, he was honest about the life expectancy of such units and clearly stated that he could not guarantee how long the refrigerant would last.

And though the unit was cooling before Joe added refrigerant, it's much cooler now and running less often; so even with the expensive recharge of R22 refrigerant, I'm satisfied with Dragon Heating and Air because they might have given a few more years of life to my American made GE system. (Who can complain about 39 years of service?).

They are professional, friendly, and interested in helping their customers.

Good job guys!

These guys ROCK! Great quality AND affordable. Not like the big companies, where you have to pay for their advertising. They know what they’re talking about—-they have the best advice to give you for what you need in cooling and heating. You can trust them; and remember, be proactive. If you sense your system is acting differently, give them a heads up. Their advice may be as simple as hosing off your coils outside, pouring bleach in a drain pipe inside or changing an air filter. They’ll try to save you money wherever they can.