Royal Flush AC And Heating LLC

This company was sent by my home warranty company to check on a suddenly noisy condenser. They made no diagnosis of the problem, all they had to say was that there was no issue. Completely unprofessional, and they have no idea what they are doing if they think that a compressor loud enough to affect sleep is operating as designed.

I believe they are a scam place !
They were sent by American Home Shield for an AC Tune up on a perfectly functioning system. The next day I realize the AC was not cooling and found the breaker tripped. Another insurance contractor cames and after suggesting to change the system, told me compressor at least (+ plenty of "code compliance" ). My neighbor AC guy comes, found that the run capacitor wires had been switched so the compressor could not start. A swap back to the original place made it work in 2 mn ...

Assigned by American Home Shield. I was texted that they would show up between 11 and 1. They didn't show up or call by 1. I called AHS to complain. Got a call they had a serviceman 5 min away finishing up. Then 30 min later, a different serviceman said they were 45 min away. They finally showed up at 240p. They would not look at the outdoor drip. Insisted on immediately diagnosing inside. They clained to fix the issue by blowing out a stuffed pipe. A couple of days later I looked and the water was dripping again. Issue not solved/fixed. They came back and now claim the A/C pipe is going into a vertical pipe which is stuffed - so it''s not an A/C problem - but a plumbing problem. I don't quite understand that since that vertical is only used by the A/C. So responsibility transferred to a plumber.

Technician broke attic stairs and refused to fix them. It's not his responsibility. Very professional 👏

Juan and Ceasar were awesome. There was an issue shortly after the installation of the new unit on the unit that didn't get replaced. Ceasar was very thorough with troubleshooting and fixed the problem. These are hard working and honest people and Ceasar G. went above and beyond. Thank you!

I have used Royal Flush for the last 10 years or so and I’ve never had any bad experiences! Very professional, honest, very competent and will go the distance to retrieve ordered parts that have been delayed and schedule repairs right away. For those reasons, I’ve always asked our warranty company to send our AC repair service tickets to Royal Flush!

We had to replace our AC Unit two months after the yearly maintenance was performed by two Royal Flush Technicians. I remember specifically asking if the coils on the outside units were checked. I was told yes and that they were clean.
At the time the Unit was replace I asked the installers to open the Unit up and it was awful. It made me so upset. The coils were so filthy from the dogs we have and three months of construction.
I called Royal Flush three times to speak to a Manager and to this day have not heard from anybody.
Yes, a big zero would be more fitting.

Paul was very professional and repaired my hvac when another company dropped the ball on me and made critical mistakes. I was thankful for the prompt service and Paul’s skills. I highly recommend them.

Terrible. Moved in to our home in 2018. Within a month the central system stopped working. They came by tore out the attic door replaced the wiring and system due to their error. Fast forward a year and heating system is skyrocketing. A 1000 light bill prior to the freeze. 2022 stated it's normal so now I am running power heaters in each room with five children. Terrible company and bad customer service. I even had to provide the electrician with a ladder. I would not refer or recommend, you are wasting your time and money.

I would have given them a zero star but that was not an option!

In 2019, this company was sent to my home through the home warranty I had. I told them it was not the unit but they insisted the evaporator coil was leaking freon and my warranty company would go no further until I replaced the air handler unit as they suggested, which I did at a very high price out of my pocket. Within a month, same problem with the new unit. Then I was quoted by them another $3200.00 dollars to run a new freon line to my attic, I didn't do it.
I called another company that came out and found the leak in my freon line at the unit outside of my house after another $1000.00 , I had AC again.
I have kept maintenance up on this unit but the other day I noticed there was water in the pan so I called someone out and was told it wasn't installed properly, so $500.00 more dollars and the problem is corrected, they used tape to seal the unit instead of the correct material, therefore, the tape has pulled loose since it was installed, causing the leaking.
I would highly suggest not to use this company!!!