CHILL Air

Shane was absolutely awesome he came out at 9pm to help me get my ac working when 12 other companies told me that they wouldn't come out. His pricing was awesome and he was overall just amazing. I definitely will use him for any and all A/C service from now on. I strongly recommend Shane and his company to everyone I know for A/c service now.

Shane was amazing with helping us at 1:30am and fixing our air conditioning in this hott Texas summer. Service was outstanding and pricing is more than reasonable with the quality of work and emergency timing. Hands down the best air company I have ever used. I highly recommend them to anyone having issues.

First off, I want to begin with I have had many technicians come through my house and I have never met anyone I can confidently trust not to screw us over or provide less quality work for a quick buck. Additionally, Shane is extremely knowledgeable and experienced. Shane provides the best quality of business from the moment he answers the phone until the end of a project.

With this said, I have called Shane before when he owned a different company. His service was efficient and effective at a wonderful cost. Granted this was 3-4 years ago, and we happen stance called Chill Air and my husband immediately recognized him. We’re in a new home and encountering different issues. So this review will come in numerous phases.

Phase 1: I called a few companies today around 530 pm. As expected, it’s “emergency hours” which costs more or we could have made an appointment to have our serviced. So, we would wait days living in a hellish 79 degree home just to be seen. By happen chance, I called Shane and he amazingly went out of his way to come to my house at 8 pm in a none emergency call. He spotted an issue within 30 minutes and provided phenomenal cost effective solutions to ensure our house was cooler than ir felt last year. Which is surprising!

He was kind, very considerate, one of the most competent technicians I have ever hired, reliable and extremely trustworthy. I had a technician come to my house two weeks ago for the same issue and they didn’t even spot the same issues. Again, less quality of service for a quick buck. With Shane, it’s the opposite. He gives the best quality of service for an extremely generous price.

Again, this is phase one. The is a multi-project review. I’m not one to write reviews, but this man has earned my effort and my business. He is now my permanent technician for as long as he is in service! Highly recommended!

I noticed my AC quit blowing cold air. Called and within 30 minutes Shane showed up and got the outside unit running quickly. His price was excellent. Highly recommend and will definitely use again if I have any other troubles with my unit.

I wish I could give more than 5 stars. Shane was the only technician I called who didn’t attempt to schedule my emergency service call the following day. He promised to not go home until he had our A/C working properly. In addition, his service fee was over $100 less than most competitors. Upon arrival, Shane was friendly and professional. He quickly diagnosed the issue, along with sharing a few preventative maintenance tips with me. Lastly, Shane completed the job, shook my hand and said “ free of charge”!!! I was blown away by his generosity… There’s no doubt who will be on speed dial for all my HVAC issue in the future.

Shane was very polite and professional when we called with an emergency repair need. He saw us same day despite the afternoon call, was there when he said he would be, gave a courtesy eta call, and came prepared with everything he thought he could need based on the complaint to streamline the repair. Fast, efficient, and very reasonably priced. Best of all, our house is cool again! Thanks Shane!

Shane helped us with our ac when it stopped working all of the sudden. He came out same day and began troubleshooting. It ended up being a costly fix but Shane was super respectful and kind about the whole situation. He communicated with us the whole way and was very transparent. I’d recommend this company to anyone needing HVAC services! They’ve gotten us as a customer as long as we live in Killeen.

My AC stopped cooling during 100+ weather and I wasn't able to call to get it fixed until after 5pm on a Saturday, but Shane answered my call and got Brandon to come over as soon as he was able to fix my AC same day so my pup and I could escape the heat and get a good night's rest. They were amazing and really friendly! I would recommend them to anyone and everyone; 10/10 service!

I called CHILL Air to get pricing and when Shane answered he was very polite and sympathetic to our situation. I called for a recharge and told him about the problem we experienced that same day with the AC unit. He got us scheduled the same day and at a very reasonable price. He replaced a capacitor that was burnt up and on it's last legs and recharged my system with in an hour. He was very professional and efficient. He even took the time to come in and make sure the temps had lowered. Even though the price went up due to the capacitor being burned up, it still was very affordable. I will be suggesting CHILL Air to family and friends in the future and they are definitely my go to HVAC service provider from now on.

Shane was very professional and had amazing customer service, very experienced and down to earth and most definitely repaired my ac unit in under 30 mins. Appreciate it Shane!! If have any issues down the road will be calling you for sure.