Phil's Good A/C & Heating

One sorry company works for another I guess. American Home Shield works with this company and they're both beyond awful. No one will answer the phone to schedule an appointment or answer questions about my A/C issue. I waited on hold for an hour with no response. I've also emailed them and called earlier in the morning when they first opened just to be sent straight to voicemail. I have no A/C in this Texas heat. Totally unacceptable and unprofessional. Who runs a business like this? STAY AWAY!

This company has come many times every year, sent by AHA Home Warranty. Technicians can’t seem to fix this unit, it’s been leaking. Last week, the Technician came, vacuumed out the hose, didn’t even turn on the unit nor inspected it. Well, it’s still leaking. Today I have been calling to schedule a Recall per AHA; I have been on hold 20-30 minutes each call. They never pick up!

Phil's Good AC was assigned to repair our AC by American Home Shield. The tech Sergio was out within an hour of the 4hr window. He replaced our fan motor and had our home cooling in less than an hour. Thank you for the great service all around!!

Joseph showed up in unbearable heat and immediately got to work. Tracked down and fixed the problem without delay. Courteous and professional and knowledgeable. After a quick series of what I could only call a process of elimination he sourced the real issue. My problem was a section of corroded communication wires outside. The error code only stated sensor error. Thanks to Joseph.

Terrible service for any case. Any company they partner with like American Home Shield will try their best to take advantage and over charge on parts or say that your warranty does not cover issues. Check your bills and reasoning for certain parts. They told us a power surge but don’t want to show any proof. We saw the fan take out the blower and even have proof of the issue but they are claiming “power surge” to make additional profit so that I don’t use my insurance. Read every bad comment. It’s the truth!!!! DO NOT USE THIS COMPANY!!!!! ITS A SCAM!!! They know it!!! We received a second technician from another company who checked our system and said THERE WAS NO POWER SURGE ISSUES BUT NORMAL WEAR AND TEAR. The second technician also AGREED TO HOW AHS works. They want to pull your system out of any warranty so the company AHS doesn’t give the customers any help but the AC company to charge customers their prices. BEWARE!!! It’s a SCAM!!! THEY ARE ALL IN ON IT!!! I even recorded both technicians and what their reports say and have proof of the lies between the companies. They also decline to show us any proof of a “power surge”. It’s an older AC system AHS does NOT want to cover. AHS just wants to make excuses on not doing their job correctly. AHS IS A LYING AND TERRIBLE COMPANY. PLEASE USE ANY OTHER COMPANY. The good reviews here are fake and added by them. PLEASE READ ALL BAD REVIEWS!! I will report all this to BBC.

Their technician was professional and competent. A fine establishment.

I HAD to give a star to leave a review, so let me start by saying they don't even deserve that! This company is ran by the most incompetent set of people around. My warranty is through American Homesheild who chooses to do business with this sad excuse of a company. American Homesheild says they have had the replacement part for my AC system for over a week now. When following up on the slow execution of my repair, the folks insist they don't have the part. American Homesheild is saying it's been there since a week ago. It's hot as Satan's kitchen in Houston right now! There is no follow through, no trouble shooting to see what's the issue, nothing! They brush you off and show absolutely NO CONCERN. The worst! Do Not do business here! Run in the opposite direction for ANY service they claim to provide.

I assume the only way this company remains in business is through warranty companies. This company knows that for work to get paid for by the warranty company that they have to complete the entire scope. Simple things like tying in a PVC drain line. This company is charging $775 to tie in the coolant lines and drain lines. I asked for an itemized list, they are charging $275 to tie into existing PVC Pipe!!!! OH! This is the discounted price LOL... Very unethical, they know they can charge what ever they want because the customers hands are tied with the warranty company.

AHS home insurance sent this company technician to fix A/C in our house.Technician Candido is very courteous and explained what the issue is and fixed right away. They gave same day appointment. Candido stayed some time and checked house cooling properly or not. If I can give 10 stars, I would definitely give.

Excellent technician. Fixed it within 20 minutes. He explained all he did and gave me advice on how to keep my AC running smoothly. Called other companies and they couldn't show up for almost 5days. Phil's showed up in 2days.