Phil's Good A/C & Heating

Poor Customer service, this company has been to my home over 10 times in the spanned of a month for them to repair my AC. I've called them today do the AC unit stopping and they hung up in my face, kept declining my calls and refused to tell American Home Shield to replace the unit.

The most incompetent HVAC company I've EVER had to deal with. Absolutely worthless!

And before I go on to review them I want to point out all their "stellar" reviews that Yelp has identified as fishy and chosen not to show. Good work on Yelp's part because they reek of being fake.

I got stuck with these folks through American Home Shield (AHS). I called them out after having a small gathering for my granddaughter birthday and all the guest we visibly uncomfortable and fanning. But no matter how much I lowered the temp the AC couldn't achieve a temp low enough to cool us down.

They sent a "technician" and I use that term extremely loosely, who poked around inside and outside and told us nothing was wrong with the AC. He explained that since it was nearly 3 digits outside that day this was why the house was warm which made absolutely no sense. Within 4 hours of leaving our home was sweltering! I had to have my 90-year-old mother with dementia stay with another family member because it was just unbearable.

I called livid the following day asking for someone who knew what the heck they were doing and they had the unmitigated gall to tell me that a more senior tech couldn't come out until Friday. It was Tuesday. In Houston. In the dead of summer. The only option was to have the same tech out again which I knew wasn't gonna go well.

The tech arrived the following day and this time added a half-pound of freon. I have no understanding of HVAC, heck the fact that I can even recall what HVAC stands for is a miracle. However, I knew that a half pound of freon wasn't gonna do jack. Sure enough Sunday afternoon our system went out for the third time!

I called their "emergency" line and of course they didn't bother to answer or call back. Long story short I called AHS and asked to have another company.

I can't overstate how worthless this company is. Save yourself a headache and money and get a real HVAC company.

Excellent customer service and quick response time. My A/C ran out and with this Texas heat I thought I would have to check my family into a hotel. A friend of mine knew this guy and he came and fixed my unit that same day. God answers prayers! Will definitely be using these guys in the future.

Phil did a good job and was very polite . He answered all my questions and told me about the problems with my unit. He came on time and left the work space clean.

We used Phils Good yesterday, I was impressed with the level of knowledge and competence. The price was about 30% less than other quotes I received, and the work was exactly the same. I would highly recommend.

Left a disabled Vet without AC. Tech came and didn't know what he was doing. Kept calling his boss who was supposed to come. All of a sudden ran out the gate saying. "I've gotta go I've gotta go. They told me to leave" His boss never showed up. Called out another AC guy and the tech had released 4lbs of freon and oil was all over the pad.

Don't hire these people!!

Had a mishap with them coming yesterday due to bad weather but they were here this morning and did a great job. Phil is very kind and worked diligently to get us comfortable. So far cold working AC. Thank you Phil

Great service. They were here at the time promised. Very friendly and explained the problem with the unit . The work was completed in a timely manner.

Technician showed up on time and was very nice and professional. There was no pressure to purchase anything we didn't need to, and he made sure to suggest possible maintenance for the future.

Sergio came out on time, quickly diagnosed and fixed the problem. I highly recommend Phil's Good A/C & Heating.