P & M Air Conditioning and Heating

P&M was superb. We needed to replace our primary unit (both condenser and cooling coil) and service our secondary unit. We got the 15% member discount (costs an extra $100 up front on the inspection but saved us almost $2,000 in costs). The installing technician flagged our PVC pipe that was not up to code, and they ran all new lines with correct primer and insulation. The crew was timely, communicative, polite and did a great job. They installed a new smart thermostat which is awesome, and they patched the wall conscientiously when they had to cut through a horizontal stud to drop the wire. This is a great company doing things the right way.

So I called to replace my AC unit in my business and they said we will send someone to give you an estimate cost. They sent someone who went outside to check and back to tell me that he can’t tell what is the unit size and doesn’t have tools to open the panel so I will be back tomorrow with tools to check it I was like okay but ( how come an AC man with no tools ) anyway I told him I will be waiting for you tomorrow please we really need to replace it as soon as possible because it was super hot. He left and never show up again so after few days I had to call another company to do this for me. Now after more than two weeks I get an email from them with an estimate cost for 4 ton unit while my bad unit was 5 tons and he told me you need bigger one. Already replaced it but that was wasted time I called and waited few days until they sent someone and they left with no answer for more than 2 weeks.

Very professional and kind. The technician was very nice, professional, knowledgeable and patient with my questions. Marshall is great! Even the receptionists were very kind and helpful. Everything was done in a timely manner. I'm very happy and satisfied with their service. Thank you!

AC went out. P&M found the problem quickly. Most of time spent was tech getting part (not his fault as he had to go clear across town). Very professional. Answered all my questions. Gave summary of finding and fixes (I didn't understand much as I'm not geared that way). Definitely recommend P&M. Oh, and great value!

I have used this company twice and had very different experiences on both occasions. The outcome seems to be dependent on the service technician who is sent out. The front desk staff have been nothing but helpful, accommodating around my busy schedule and getting a service member out to see me in a timely manner. I believe I spoke to Cindy and I appreciate all the work she has done to help me get my AC working again.

First problem: August 2022 - Water leak from the indoor component to a heat/AC unit in the upstairs of my townhouse. Robert, the technician, was fantastic. He immediately diagnosed the problem (clogged drainage due to algae build up), drained the clog with a wet vac, placed several algae tabs to prevent the problem from happening again and left the work area neat and tidy. 10/10 would definitely work with Robert again for any AC/Heating needs. If you end up going with P&M, ask for Robert!

Second problem: May 2023 - Broken thermostat
I had a general idea that my problem concerned the thermostat because the temperature would never set below 85 degrees after working perfectly for months. I replaced the thermostat but thought there could be a compatibility issue or a misplaced wire so I wanted a technician to take a look. I told all of this to my second technician, Asaad, who ignored me completely and immediately went up to the roof to look at the outdoor component of the unit. He came down a few moments later and told me that there was a Freon leak and I had 3 options. 1) find the leak but it would be approximately $500-600 and even when they did find the leak, there would be additional charges to replace the broken/leaky parts. If the outdoor unit was running without Freon he said that I would probably need to replace that as well since it was working too hard trying to compensate 2) I could recharge the Freon for approximately $875 but that was probably only temporary as there was likely a leak. 3) replace the entire unit both indoor and outdoor but did not specify a price, likely because it was going to be extremely expensive. I told him I needed to think about it and he went about tinkering with the indoor unit for a while. Moments later he came to me and stated that he messed up and that he did not realize that the unit was a combined heat pump and AC unit and there was actually no leak at all. Without asking my permission, he proceeded to install a new thermostat in 5 minutes to test the unit and it worked fine. He then told me it would be $450 for the replacement of the thermostat that was already on my wall. I asked him to remove the thermostat because I was asking for a diagnosis of the problem and did not want him to charge me for work I did not ask him to complete. Disgruntled, he removed the thermostat and made several comments about how I shouldn't buy thermostats online or from other companies because they wont be connected correctly or they wont come with a warranty like he could provide. When I tried to pay for the service call, he stated that he was charging me an extra $50 on top of the $95 because he had been at my apartment for a long time even though the reason he was there longer than necessary was because of his own misdiagnosing/ignorance of the problem. I refused and told him that the front desk can call me if they have any questions about why a higher fee was not assessed. He left the work area a complete mess, with smudges all over the walls and left electrical breakers in the off position which made my life difficult when trying to figure out what he had done to make sure nothing else was wrong. Overall 1/10 since I got my answer about the thermostat being broken but very poor professionalism and attempt to up charge me on problems that did not exist.

I would like to be clear, I do not think this is a bad company, but be wary of individuals who may be trying to take advantage of customers who might not appear to know what the problem is and what the general costs to fix these problems might be.

After calling small companies to fix my AC, they just kept running in the problems couldn’t figure it out and overcharge me for a lot of things that I should’ve paid for.
Then I called P&M air-conditioning and it took their technician an hour and a half to see all the mess up. They’ve been doing to my unit wired it up wrong and everything and he fixed it really quick I highly recommend them for anybody that needs work done to the unit I will always use them for now on

Called them after lunch on a non-emergency call. They were on the jobsite in a few hours. The tech communicated with me and fixed my problem in less than an hour. Great service, fast response and fair prices.

Excellent service. I was notified 30 minutes in advance to let me know that the technician was on his way. Technician was professional and got the job done in a timely manner.

I get their service maintenance every year now. It helps to make sure things are working. This time my tenants notified me the AC had stopped working. The next morning I called and they sent someone out that afternoon. Found the problem and was able to fix it in one trip. Very grateful I have these guys as my AC people. Every time I’ve need them they always can make it that day. I appreciate that and plan to continue using them.

I want to Thank the Young who came out and took the time to fix the AC the house is cooling now if you good and honest service please call P&M air conditioner thanks for your service