P & M Air Conditioning and Heating

I started using P&M in the early 80's. First just to keep the system that came with the house running. When we remodeled the store in the early 90's, they put in the new system. Later when we remodeled our present home, in 94, they installed that system too. I was raised in a family business, we took very good care of our customers. The Maddux family takes very good care of theirs.

Robert, the service tech who conducted a complete diagnostic on my entire HVAC system, did an outstanding job. He was the ultimate service professional as was his assistant. Robert clearly communicated ecactly what he was about to do and why. Afterwards, he succinctly related what his findings were and offered recommendations for resolving the challenges found. I gave the approval and the corrections were expertly made to my complete satisfaction. What ever P&M is paying this guy, it's not enough. Robert and his employer, Mike Maddox so well represented P&M AC so well that I'll not consider using anyone else for my AC service needs and am about to enter into a yearly service agreement with them.

This company is just a rip off - they wanted to charge 3x the cost of the refrigerant thinking I couldn't just look it up - charge to me $120/lb vs actual cost $40/lb! The $95 charge was a complete scam due to the company thinking I would just be an easy mark. I'm asking for a refund because the service estimate was so off the mark and pathetic. The service technician that came was Ishmael. The quote which was approved by their office staff was a normal service fee and the fact that I would need at least 6 lbs of a refrigerant which could go up to 18 lb. The technician did not even know what the specific refrigerant was called. The worst though was the fact that the charge per pound would have been $120 per lb when the purchase price for R22 is actually only $40 per lb. So I refused the outrageous pricing estimate and he left. The next day had another provider, MultiService AC, come out so incurred Saturday call prices and service technicians put in 2.5 lb at $75 per lb, a reasonable markup, and the nominal amount for their work .

P & M Air Conditioning and Heating is, by far, the best HVAC company I have ever had the opportunity to work with. They are honest, responsive, professional and timely. On a side note, I've been a real estate broker for 48 years so I've worked with a lot of contractors over that period of time. There are none better than P & M!

Excellent service from Ismael. The only problem was that I gave him my credit card and signed my life away in at least 3 different places on his iPad equivalent...but then I got an email from P&M Air Conditioning saying that I paid zero, which is not true. I hope the P&M will email me a response confirming that my bill is paid.

Very Professional. The tech even helped me move some items I could not move on my own.

I would highly recommend!

We had Robert G come out to repair our HVAC system. He was on-time, extremely professional and very thorough. He took the time to show us what he was doing, why he was doing it, and how it would benefit us in the long run. When the time came to pay the bill, he explained every line item and every cost. The best part - he quickly fixed our A/C and promised to follow up in a couple of weeks!

Robert was the standard to which I will hold all contractors with whom I engage, and expect that they are will be this courteous, professional and capable.

Best A/C and Heating Company in town!! Our A/C unit went out last year.
Their Service Technician Ismael was at our house at 7:30 am on a Saturday and diagnosed the Compressor was out. Since the unit was old with R22 Freon, we decided to go ahead and replace the unit. Ismael assured us they could have a new unit delivered Monday morning and installed before
I got home from work. Sure enough, the install was completed early afternoon. I was having problems with my central heat on 11/19 and
Ismael showed up again and fixed the problem. This Company has reasonable prices, friendly Office Staff and great Service Techs. It is a pleasure to do business with them.

P&M is very professional and always accomodating with scheduling service. For years I have had a service agreement for them to check my systems in the spring and fall. This way I know that I am ready for the air conditioning and heating seasons. Also this is a family business since 1947.

This Company is very professional. They use skillful technicians that are available at all times to support their clients. Leon in one of them that has been working in our church AC system for many years and either a new project or just a routine maintenance, they have been done on time and with excellence.