New Balance A/C, Inc.

I have been a New Balance A/C customer for over 10 years. They have always offered great service and products. Over the years I have purchased two A/C units (upstairs and downstairs) as the builder grade units in my house eventually failed and installed a mini-split in my detached garage/bonus room. I have been happy with the service provided by New Balance A/C and I like supporting local businesses

I have been using New Balance A/C for YEARS, on many properties, and also recommend my clients to Sam and the crew. Sometimes, it's very hard to know who to trust when it comes to AC repair, and I totally trust New Balance. They also have a great maintenance program, and will come out twice a year to make sure everything is running properly. It's a MUST in Houston!

Our son had been using New Balance since purchasing his house and has been pleased with their service. So when our ac failed in the Houston summer, I called New Balance. They came out and installed 2 temporary units. We had our complete system replaced. Their crew is very professional. I highly recommend them.

I am a new customer to New Balance. I am very pleased and satisfied with the service they provided. I have a Mitsubishi Mini Split System and I contacted them to clean our inside units. Isaiah, Vic and Vic Sr. were very polite, professional and very personable. Very impressed! I highly recommend this company!

New Balance A/C is an awesome contractor to partner with. Their response time is short and prompt. The quality fo their work and technical knowledge is superb. The New Balance techs are very professioinal and provide great follow up. They came out to my house in about an hour on a down system on a summer night. The owner is very active in the daily operation of the business. Thank you New Balance A/C.

I am new to the Spring Area and I found New Balance AC via google. I used them to change out the duct work in my house last year and they were clean and professional. I used them this week to service my AC and again the young man that showed up was very professional and polite with great service. In saying that, I understand that companies need to make a profit and I can't compare rates to other AC companies in the area but I feel that some of their products and services are what I felt as high. However, I would rather pay a little more and have that feeling of knowing that I have a professional doing the work.

I also appreciated that Sam Kelly called me back after I answered his company survey and wanted to know what his company could do to be better and confirm the quality of work. Great customer service.

Fabulous and highly ethical company. Their annual service contract gives peace of mind for twice-a-year thorough checkups on cooling and heating systems. Sam has assembled a dedicated and professional group of employees.

Let me begin by saying that we have used New Balance A/C for several years. I can assure you that Sam Kelly is a good man. However, in saying that I also need to say that we as people make mistakes. Every last one of us. I would also like to say that if you ever check the reviews on a company and you don’t come across any negative reviews something is wrong! I say this because of my opening statement. We ALL make mistakes. Sam has always been extremely fair and helpful in every one of our heating and A/C repairs. Has everything always been “perfect”? No... Why? Because your employees aren’t as concerned about your business as much as you are. The only recommendation that I would have would be to incorporate a quality assurance individual to inspect every job after completion to insure that everything has been done properly and is up to code. Other than that, this much I can assure you. If something isn’t right all you have to do is let Sam Kelly know and he will see that it’s done right. I’ve always been told that making a mistake in life isn’t what determines if you’re a success or a failure. What determines whether you’re a success or a failure is what you do in the midst of your mistake. Sam has ALWAYS made things right. Therefore, in my opinion he’s a success! Thanks for everything Sam!🙏

I had an issue with my furnace only working intermittently. Sam and his crew really went above and beyond. They addressed all of my concerns and offered suggestions to add insulation in my attic to help improve energy efficiency of my home. I was very impressed with the quality workmanship and overall professionalism. It's not very often you find an honest company like this one. Will be using them from now on for all my HVAC needs!

Came out when asked, diagnosed and fixed the issue at the same time. Very reasonable costs. Both Sam (owner) and David (office manager) very friendly to work with. The yearly maintenance plan is awesome.