New Balance A/C, Inc.

Excellent sales and customer service. I have been a customer for over 22 years. Sam Kelly hand picks his employees and they are all long timers with New Balance A/C a first class operation!!
Give them a try and you will have great experience 👍

We have been using New Balance for our AC maintenance since moving into our house 2 years ago. They are always very prompt and thorough. We recently had to replace one of our AC units and they walked us through all of our options and were able to schedule the install the next week. Very professional and I recommend them highly.

Sam and his team at New Balance have always been great. Sam even came out himself on a Sunday, to fix her heater after I cause a fuse to blow.

Ive been using them for more than 25 years.They are the most awesome people in the business. Fair, honest, awesome service, awesome techs, fantastic owner, Sam and David the scheduling guru. Won't tell you my techs name because he is so awesome that you will want him to take care of your system but they are all great!

Had New Balance A/C inspect and repair an upstairs house system in Aug/Sep 2021. Ownership is involved in fielding calls, they've hired some passionate pros who work well together, answer questions, and don't leave until the job is done.

My experience was great, and I found their technicians to be professionals from initial inspection, through repair, and ongoing maintenance. My experiences with other HVAC operations tells me this is the one for us going forward, and we have had no issues in the last 4 months, with allergy symptoms alleviated.

I have been a customer of New Balance AC for over 15 years and have always had good service. I had Jim out today 5-20-21 to do maintenance on our 2 systems and he was courteous, thorough, clean, conscientious and professional. Great job by Sam and his team.

The New Balance team (especially Sam Kelly) did a great job! They're honest people, which is hard to come by these days. They're also knowledgeable, prompt, and everyone was extremely easy to work with. They helped us get back into our home after Hurricane Harvey and even followed up with us for maintenance. If I could give them 10 stars I would, they definitely went above and beyond for us and for that, I can't thank you enough.

I initially posted this on Yelp, but if I could tell more people about this company I would.

Have used New Balance for almost 20 years. Family run business that is all about the customer. Impressed with their thoroughness, diligence and responsiveness. Very respectful of my property and contents. Jim is an amazing technician. Best I’ve seen. Highly recommend.

I am giving New Balance a 1 star rating because I can’t give anything lower. We have had too many incidents in the last few years that have made us decide to change AC service companies. Today was the last of many and we will not use them again. Our biggest complaint is the attitude of one of their schedulers. We have had appointments that were missed, where technicians showed up late or not at all, New Balance cancelled for some reason unknown to us and several discussions about that topic. Today was just one of many where the discussion turned into an argument. This particular dispatcher/scheduler is EXTREMELY rude, has said things that were totally untrue, has a very poor customer service interaction. We have been long time customers. We purchased our equipment from them, when their service team has shown up for appointments they have been very courteous and have done their jobs well. Unfortunately we have had the misfortune of having to deal with this one EXTREMELY rude employee time and time again and will be taking our business elsewhere. Sam, the owner, has always been very efficient and polite. It’s unfortunate that after all these years of doing business (and spending lots of money) we have to part ways because of the actions of the one person we have to deal with every time.

Wonderful company. Cannot say enough good things about New Balance. Prompt response, excellent customer service and they take pride in their work. They are my go to company for a/c work. Will use as long as I own property in Houston.