Comfort Tech Heat, Air & Refrigeration

I have only praise for Comfort Tech. I had just had foot surgery and a couple days later woke up to a hot house! I also have my 92 yr old mom living with me so we were not going to be able to stay in the heat for long.
I called the home warranty company and they got us connected with Comfort Tech. What a blessing!
They sent Don and Otis Jr out to check our HVAC and they declared it be a goner. No surprise! However, the trick was to get it replaced in a timely manor due to our physical needs.
Dealing with the home warranty company means a complicated process of paperwork and timing. Don moved heaven and earth to get us a unit, get it installed and get us back into our house as quickly as possible.
We are back in our home and WE ARE SO GRATEFUL FOR DON & OTIS JR.
Thank you Comfort Tech !!

A LOONG STORY....My A/C unit blew up on me with black dirt and smoke middle of the night, smoke detector went off and everything... scared me to death! Comfort Tech came to rescue at noon after placing report with fidelity home warranty that morning.
Turns out that A/C wheel? totally crashed, taking the motor with it, and I had the weekend to wait for the parts to come in.. Sean called Monday morning to replace the parts, and it was up and running in no time...... wish it ended right there, but... hot air started to come out from the vent... I called again this morning at 7.. and Sean came at 9:30 to take a look again. Heater was also destroyed the night my house was filled with smoke, and Sean told me he would place an order for the part and fixed the A/C. Now cool air is flowing out! Couldn't be happier because it's supposed to hit 96 degrees in the afternoon. I was somewhat worried after reading many negative comments about the company and Sean, but to me he was very courteous and gave me tips on maintaining A/C unit well. 5 stars for wonderful service. Thank you!

Top-quality experience and work ethic! Highly recommend.

They were very professional and courteous. Was able to find the problem very quickly, when I just had another company check my air conditioner and they couldn't find the problem. And they still charged me, so thank you. Comfort Tech.

Awesome work at a great price. He explains what happen and how it can be corrected. Will recommend to all I know and who needs Ac refrigeration repair. A+ plus all the way. Comfort tech is a must have service.

Our air conditioning went out in the middle of August, and we had to leave the area for four days to stay with friends until this company could repair our unit. The weather in central Texas is too extreme, especially when you have small children, so we had no other choice but to leave town and stay with friends. When we returned, our air conditioning was repaired successfully. Without prior knowledge, I was assessed a fifty dollar service fee in order to activate the warranty needed to replace the motor. I then contacted Sean Pittman (manager/lead technician/previous poster on here), who explained the reason for the fee and also said that he needed a serial number for the new component. I declined to give him the serial number because I was assessed this fee, and I didn't feel compelled to do their job for them. They were invited to come by on their watch to record and report the serial number as needed.

When the technician (I don't know if this was Sean or not) showed up to record the number, he conveniently disconnected the unit's compressor, once again cutting off air conditioning to the house, making it impossible for small children to be comfortable at home. Another company was called out to once again repair the system, which led to further expenses on our end. Upon hearing of the vandalism to our property, I told Shawn that he and his co-workers were no longer to be permitted on my property.

His response: "You are an idiot. You act and carry yourself like a woman."

I was surprised to hear this, and I may go to the Guinness book of World Records to see if I can be the most feminine male apache pilot in history with two combat tours. Maybe I could be more manly if I repaired air conditioning units for a living.

When I questioned his integrity, he continued to berate me by telling me to take leadership lessons from my wife. You can draw your own conclusions from here, but I do not recommend conducting business with this organization of low-lifes that will vandalize your property and personally insult you if you expect them to earn their pay.

This technician/manager/owner, Sean Pittman is a scam and a crook. Don't trust anything he says or any of the technician from Comfort Tech AC/ heating that have missing teeth. They came out to "diagnose " the problem of my ac units and claimed that it was repairable but never used any equipments to diagnose the problems. It was all eye assessments. The tech never opened any screws or panels and I was still charged $65 service fee. I called him out on it and he claimed that it was their time and gas used to come check. What a crock of BS ...this business is out to get as much money as fast as possible. Stay clear from these professional scammers. I will file a formal complaint to BBB. Giving them a 1 star is being way to generous. And btw Sean, next time log in using an alias/anonymous name instead of logging in using your Google account. By portraying to be a customer named "Kaleb Long", you just gave yourself away. If your gonna hide, make sure your flashlight is not on, otherwise, you'll get caught. It's sad that you even tried to lie, which resulted in incriminating yourself. How embarrassing. ..

Do not hire this company. The owner has zero respect for the clients. Our home was damaged when putting a new HVAC unit inside our house. Is refusing to fix the damages. How is that for customer service. He is a one man operation. Runs his guys into the ground.

I paid several different companies over a period of 3 weeks to fix my air condition. Each time i was promised that my unit was repaired and experienced issue after issue until i was referred to Comfort Tech Heat, Air & Refrigeration in Killeen. These guys were professional and quick to make sure my unit was repaired properly and i am so glad to have my unit working.... i have a peace of mind now! Thanks guys for your service!!

Kaleb Long
Killeen, Tx.

HORRIBLE COMPANY TO DO BUSINESS WITH!
THEY GIVE YOU THE RUN AROUND...i fought 1 whole week to get my ac repaired and they kept making excuses and putting off scheduling an appointment. I ended up having to go with a different company. I needed air fixed with a high medical priority and these people DID NOT CARE