Sears Heating and Air Conditioning

It would've been a 5 star rating. But they tore sheet rock paper inside of windows not in just one window but several windows. Didn't fix it. Didn't take blind brackets down. They chalked around them. They really look bad. Not a professional job that I was exspecting from Sears.

Terribly disappointed with this company. Less than 2 weeks we can NEVER get anyone from Sears to return our many phone calls/ voicemails regarding our AC is out. This is the second service request we have put in within 2 weeks! Why would we shell out 5k for no air when we could have saved 5k and been in the same boat. Our house is reaching temps in the 80s in Dallas and the weather is only getting warmer. Sears contract's another company who takes days to return our phone calls as well. The initial sales pitch Sears made it feel like we went with the right company. Do not recommend! AJ Latham or Mike Lambert please give us a call back!!

I would give them a negative 100 if I could. I was given estimate of $385.00cost for a lennex blower relay installation on an air handler. The estimated labor was $335.56 to install something that takes 5 mins to do. The estimated cost of the blower relay was $50 for an item that you can get off the internet for $20 brand new.

The old Sears location at Town East mall is permanently closed. A sign on the door which was the catalog pickup area, says "Closed. Thanks for the great 50 years".

I've used Sears for years and they still live up to my expectations. Excellent service, timing, communication, thoroughness and professionalism. I would recommend them.

Nice people, but gave us impression it would be completed in 3 days. Not so. Took about 3 weeks from beginning to end. Also seemed expensive compare to a job we had done about 2 years ago. Did nice work with finished product though.

I am very please with the entire process from the beginning to the end. The salesperson was knowledgeable and returned all my emails and phone calls. The installers were very professional and left everything clean.

This place doesn't deserve NO start .
But i rather you folks know what type of service they have .
They never aswere the phone if so they ask what you need? and put you on hold forever until the auto machine ends your call. But if you are extremely lucky you will just hear the auto machine go on and end your call. And just like that all your answer and concerns have been answer.

Best bet is if you call the Richardson or mesquite location and belive me they are awesome !! And Answer all your questions in a flash.

We had windows installed by sears. The workers arrived on time, were polite, explained things clearly, and checked to make sure everything was good before they left.

There were many delays and work by the first crew was terrible ,6 weeks and a different crew later ,the job was finished.But this was supposed to only take 3 to 4 days. Now I get to deal with the messy work they did on the first floor of my home which was not on the contract to do by the first crew they sent.It has been an Unbelievable nightmare!!!