Sears Heating and Air Conditioning

We had a whole house full of Windows Installed....The experience from the start was outstanding....The Salesman did a fantastic job explaining everything we were to expect and receive down to the letter.
The installers; Peter, Anthony & Chris were great. They did their job in a professional manner, cleaned up afterwards both inside and out. Could not ask for anything better....Thanks to All. Candi & Dan Love

I'll start with the good - the quality of the installation is good. The bad relates to service and scheduling. First, the siding crew shows up at my house without being scheduled - of course I was out of town! The guy who was supposed to install the garage doors never showed up and never called - 3 times!!! I called the sales rep (project manager) and he said he'd check into it and call me back - he never did. A very frustrating experience. If I had to do it over again, I'd pick a different company to do the work. BUYER BEWARE!

We purchased a NEW IN BOX $2500 refrigerator only to have it leaking as soon as it was installed on 5/21/2020. I have called the warranty line over and over only to wait 20 minutes on hold each time, sometimes speaking to someone unqualified that gives me incorrect information, and have me run around calling the store I purchased it from, being transferred to customer service and then back to technical support to find out a service tech needed to come out. The service tech was from a third party and came out 2 weeks ago, about 1 week and a half after purchase to diagnose the issue. He barely looked at it and stated that Kenmores have LG parts and are known to have an issue. He ordered the parts. They scheduled a service for 06/15/2020 (Monday) between 8am - 5pm. I took the DAY OFF and no one ever showed up. I called at 4PM, left a voicemail and no one ever called back. Wednesday they called to schedule the appointment for today 6/19/2020. They didn't even apologize for completely not showing up on Monday and we had to bring it to their attention. I understand, it wasnt the third parties issue, they said that Sears double booked them. Anyway, the same tech guy came out, changed out the main valve and door valve on the new fridge and left. IT IS STILL LEAKING! I called Service warranty to have them come back out, waited ANOTHER 18 minutes, phone was answered and then disconnected! That is why I decided to write this review, they are unprofessional, and keep giving you the run around! I am currently on hold and it has been 24 minutes. I just want my fridge working you guys. I have been nice on the phone every time and I will continue to be nice to the customer service agent because I know it is not their fault. But for the previous person to answer and hang up is totally unprofessional and inconsiderate of my time. If possible, I will most likely need to schedule service tech to come back out and re-diagnose. It has been almost 1 month since the fridge has been installed, and we have yet to use the ice dispenser because of this major leak. I know, not a big deal, but when you pay $2500 and its your first home purchase, you would like for things to work nice. We were willing to have it fixed and move on with our lives. NEVER BUYING KENMORE AGAIN. I had NO idea that they were this bad!

I had a bad experience with the Window installation crew that came and replaced my Windows, they were not comfortable with me looking as they work and/or asking questions. Some used bad language in my presence. As you can imagine removing old widows could make some damage they would not take responsibility for anything. It seems the crew was worried about completing the job on time rather than doing a good job. Application of the Caulk around the new windows was sloppy at some points. Some old wood in two widows was damaged during installation Sears will not take responsibility for that so far.

In repairing my vinyl siding on my rental they were fast and in the end it looked great. The only complaints I had is on the way to the house I called and called again to confirm the contractor was still going to make it it took about 2hrs to get a reply and the contractor did not bring the paperwork with him so we had to wait around an extra 30 min for him to go get it and bring it back for me to sign.

Initially, my experience was one of those you never want to go through. Their office was going through some reorganizing which compounded my frustration. However, Ron stepped in and made things happen, resolving all the bad workmanship from the original installer. He sent a guy, Damien, who is extremely meticulous and treats each job as if it were his own. I can't thank them enough! All in all, the job is great. A bit high in price, but that is on me for not researching prices better before signing a contract.

Sales personnel very professional. Installers were polite and generally competent however took shortcuts and there are issues with the installation. The new condenser pad was placed over the existing smaller pad. The system is not stable. The suction line is partially crimped where it exits the home (definitely not good). Flushing refrigerant lines was not done properly when cleaning lines used for R-22 when the new system is R-410. I have a long line set and the technicians didn't even connect a manifold gauge after installation to ensure proper charge. Mfg recommends additional refrigerant added for lengthy line sets. System does cool but no better than the old system. I'm curious to see my first utility bill since the install.

Siding - Great team: no pressure sales; answered questions promptly; excellent installation, attention to detail, sent me pictures to keep me informed. I feel like I have a brand new house since it actually looks better than it did the day I purchased it!!

Great service, and the new roof looks fantastic! Mike Snow -our Sears consultant, did an excellent job explaining everything, and helping us to make the best choices for our home. The roofing crew did a great job on the roof and cleanup, -thanks Chris!

Sears windows were not the best quality window I considered, however the price was affordable and window quality was very good. The sale home rep was informative, attentative and considerate. After the installation was completed, I was highly satisfied with the workmanship, looks and attributes of the windows. The windows cut the west afternoon sun's heat undetectible. The new picture windows in our living room are a delight, being able to see a panaromic view of our place and with excellent clarity. If you want good windows at a reasonable cost, a big cut above lowes and home depot windows I recomend Sears window product. Of Course that depends on the window selected.