Thermo King of Dallas - Fort Worth

They got me in right away, didnt have any other customers. Came in to get a alternator replaced. Its been 4 hours and they still working on it. Very inefficient for ppl looking to come in and get something done as simple as an alternator replacement. I could do it faster and im not a mechanic. Its just under warranty so i had to bring it in. This should not take this long.. where is management???

I have been here a few times. Barron is their smartest guy when it comes to informing you of what the problem is, and getting it fixed. Unfortunately the guy Ben at the desk is a rude, snide comments, and just talks down to people. I spoke to the lady Beth, she said don’t come in tomorrow, but bring it in early the next day and they will get to it early in the morning. Ben the rude guy says who told you to come here, and we will get to you this afternoon maybe. Unacceptable behavior. Will not go here anymore, will get my APU fixed inDallas, or somewhere else around the country.

Shop guys are very courteous and respectful. However the manager ruined that. Arrogant and rude. Asks about who's paying and the problem. I tried to explain, and he says "I don't want a long story ", "I just want the code it was throwing". Next time I will go to Dallas.

Very good place to get you Reefer repair Eric is a very good person he will make sure that your problem is solved in timely manner. 5 starts

I will never bring my van here again. It was in for 3 weeks for an issue with absolutely NO communication. When I called them to get updates I was lied to on the progress of the repair every single call. After finally getting some answers they were going to make me rent for ANOTHER week because they wanted to wait to order the part they forgot with their weekly order. I actually had to call Thermo King corporate and order the part and have it overnighted so they would fix my van and I wouldn't have to rent again. They didn't even call to ask if i would be ok with the extra charge of overnighting. Seriously don't take your vehicle here. The extra drive to the Dallas location is worth it. The dallas location is over communicative and goes out of there way to make sure I'm taken care of.

Awesome service with cracker Jack mechanics they are at the top of their game!! I would recommend this thermo king shop to every body I was in and out within 30 minutes!! I can't say enough but thanks thermo king!!!

Good at what services they perform, just call to check before showing up out of band.

Bad experience they fix my trailer one week and not fixed right. And lost another week to repair

They were great bunch of nice people they worked on the unit got it fixed and everything is good great job great people to deal with highly recommended

Very professional and fast!I had a -10° load and the refer shut down. I got there and within 2 hours they had me rolling again!!