Compass Air Services

They saved me last summer!! Shame on me for just now leaving a review. Compass installed a new Trane system for me that works like a dream, it's been about a year and no issues. They came as quick as they could in the middle of August, a very hardworking and talented crew. Highly recommend.

Just wanted to review Compass Air and wanted to let anyone who reads this to know that my new A/C and Heating System Installation went flawless yesterday. Mike and his installation team were prompt, professional, courteous and paid attention to detail. Based on my experience with Compass Air I would recommend them to do your installation. When they finished with their work you could not even tell that they had been at my house. Mike thank you and please tell your installation team thank you for me. Good Job.

We had a complete AC system installed on Monday, 9/14/2020. Installation was flawless, on time and professional. George, Alex and Ricardo (installation team) was knowledgeable, professional and with great manners. Drew Roden on 9/8/2020 provided estimate. He even double checked my system to make sure that I actually need one and provided his honest and expert recommendation. Due to Covid-19, TRANE unit was not available in whole country, Mike Prayor (Manager) worked diligently around the clock and secure on unit for me. The whole team at Compass Air is awesome. I will recommend them every time when some on need HVAC help.

Exceptional experience from beginning to end. Drew, estimator/supervisor, honest, easy to work with, responsive.
After install, while trying to test system, encountered electrical deficiencies in my wiring that needed resolved.
Great guidance to get issue fixed by electrician. Compass Air was recommended to me by a trusted friend and I couldn’t be more pleased. Installed two units in a day, entire crew was professional and did all the little things well. Mike, the owner, worked with me to get the best deal possible. Don’t waste your time calling others, these folks are the best!

Lane Pierce

Had contacted them through Good Contractors List about a month ago about getting a new system installed. They were very helpful at first. Had someone out to inspect and give proposal. The problem came about a week later when I informed Mike that I would have to try and finance at least part of the system. He took my information and ran my credit. I know he did due to notification that I received via credit karma shortly after giving information. That was on a Monday…and was the last time I ever heard from Mike. Obviously I did not get approved, so, instead of having the professional courtesy to let me know this so that I could make other arrangements, he just decided that he was done with me. I waited until Thursday of that week and finally called his office. They said they he wasn’t there and they would have him call me back. Again, never heard from him again. Bad part is that he knew that we did not have a working AC unit on my house, and it was starting to get hot at this time of year. I guess they are really friendly as long as you’re giving them your business. If not, don’t want anything to do with you. Very unprofessional!

Compass is the most professional and knowledgeable AC company out there. They’re always attentive to my questions and thoughts and respond quickly. They have now installed 2 units for me and their work is second to none. Drew and his crew are very friendly yet maintain high professionalism when installing and make sure every detail is done right. I’ll be a compass customer for life!

We needed to get both of our air conditioners replaced and if possible I wanted to support a local business. I called six different companies to get prices so I could make a qualified decision. I called to make an appointment and Mike, the owner, answered and set up an appointment for me to meet with Drew. After I had gotten all my quotes I decided to go with Compass Air for several reasons. This was the only company that provided me with a comprehensive and detailed quote telling me exactly what was included. There was no high pressure sales pitch and they were the only company that gave an option for a lower price if you paid in full at the time of purchase. From start to finish I have never been more pleased and impressed with a company! The crew that came out for the installation was polite, prompt, hard working and so effective at teamwork that I wasn’t surprised by how quickly everything was done! When they were finished with the install we did a walk through and everything was explained to my satisfaction. My air conditioning units are performing wonderfully and I’m looking forward to seeing how much lower my bills will become in the future. I highly recommend Mike’s company and everyone involved with him, you can tell they all take a lot of pride in what they do and it shows in every aspect of the company!

Wow, I thank Mike and his fantastic team for saving me from yet another week of no AC in this hot Texas heat!! Purchased the Trane XV18 and my house is cold now and I am so happy!! I would recommend Compass Air Services to everyone, we will be with Compass Air Services for a long time to come!! Compass Air Services will be installing insulation in our house in the very near future, which will help with the cost of electricity in addition to our new AC!!

I had the team today at my home installing A/C units. They were on time, very careful, professional, educational, complete, and left absolutely nothing negatives I can possibly think or even create about. Drew, Sam and the crews were just amazing guys. Probably the far best company and people to work with. There are many outstanding companies here in North Dallas area. But this one experience with them made me a believer of their service the years to come. Thanks guys!!

I have been using Compass Air for over 10 years. I should have written a review before this! Mike, Shane and my technician, Jeremy, have been amazing. Our motor went out recently and I received a call back within minutes. They were able to come out pretty much immediately and fix our AC. They've even responded instantly when it's just been for a simple service call. This week I referred Compass Air to my neighbor. She has had 2 other companies out and neither of them were able to access the problem much less fix it. She said that Jeremy was able to fix it during that same service call. I have found their integrity to be top notch. And, their pricing is more than fair. I refer everyone I know to Compass Air.