Compass Air Services

Compass Air was recommended to us. Jeremy was prompt and professional on his first visit. We liked his attitude and ease of explaining the process. His crew was prompt, clean and friendly. We love our new system and will recommend Compass Air to everyone we know that needs their services. Our Electric bill has already cut itself in half. It has been well worth the price and we should have done this years before.

Compass Air installed my system in April 2017. I was very happy with every facet of the installation. This past weekend, I had an issue with my unit. I called at 8:00pm on a Saturday and Shane called back within 30-45 minutes. We determined that my problem was not critical, and he scheduled me for Monday morning between 10:30-11:30am. Jeremy showed up at 10:20 and took care of my issue very quickly and explained the cause and ways to deal with it. I chose Compass Air for my installation because they had great reviews and were able to get to me quickly when my A/C was out, but after needing service and seeing how they took care of me, I know I made a good choice.

Compass air took my call and Bill scheduled an appointment for 1230 to 1245pm same day. Brian arrived about 1240pm. He quickly determined my issue. He walked me through what was needed and set up a time to return on Saturday. Later on Friday Mike called me to check in and confirm that Brian would be back at 1000 am Saturday. Brian arrived at 1000am and had my AC running by 1030am.

Everyone I dealt with was professional and friendly.

I will continue to use Compass Air for my AC and heating needs!

Our sales rep, Jeremy, was very helpful and quick to answer/return my calls and concerns. He was patient to explain all of the details concerning the equipment, efficiency, and payment options. Our installation also went very smoothly, George was very helpful to answer my any of my mom's questions the day of. And the crew arrived on time and got right to work and finished in a timely manner. The installation at my home went great & so my mom also decided to do business with Compass. We had a great experience with them and highly recommend their services!

Very Disappointed. We had excellent experiences with Compass in the past, which makes this experience all the more disappointing. They replaced both of our units within the last 7 years. So when our upstairs unit stopped cooling, I didn't think twice to call them. We had no problem with the service technician who diagnosed the problem as the condenser leaking and needing to be replaced. It was still under warranty and he estimated ~$600 for labor and refrigerant. Also, the part would be in on Tuesday the following week.

After not hearing from Compass on Tuesday, I called and was told the part would be at least another week and that the job would cost ~$1600. I explained what we had been told by the service tech and that we were repeat customers, but with no effect. Bottom line, I shopped around, found a more competitive price, and used a different company that was able to pick up the condenser from a local warehouse in one day (under warranty). Not surprisingly, Compass never called us back to tell us the condenser was in and schedule an appt.

Unfortunately, it appears that Compass was not really interested in this "small job" and was trying to gouge us on price and fit the job in when it suited them, using the part availability as an excuse ...meanwhile leaving us in the heat! I'm not sure what happened with this once reputable company. If you still plan to use them, do yourself a favor and shop around!!

This company deserves the highest accolades. They earned my 5 star rating.

Drew called me 20 minutes before he arrived to do the estimate. He was very friendly without being fake. He spent about 30 minutes looking at my heater in the attic and my AC unit in the yard. He took about 15 minutes in his truck to write the estimate. He offered me 4 options, each one he explained in full. The options included 16, 17, 18 or 20 Seer. The True Variable system at 18 Seer was the best fit for my home. The estimate was 5k less than the other 3 estimates I had received; each of those estimates did not include the heater. Those other companies were dishonest and disrespectful in that they were they were attempting to install the AC that wouldn’t couple with my old heater. Once I saw the estimate from Compass Air, I realized how far off those other companies really were. We scheduled the installation for just a few days later as per my schedule; they could have done it the next day.

The installation was seamless. The crew was respectful of my home, yard, and worked fast and efficiently. The new thermostat is essentially an iPad in my hall and one of the installers gave me an in-depth walk through on how to use it and the app via my phone. The Trane system is silent, has reduced my overall utility bills and every room in my home feels balanced. Prior, the master bedroom and bathroom were too hot in the summer and cold in the winter. Drew listened to my insight about the old system, those stated issues, and they installed additional vents and duct work to address each problem.

When the installation crew left, I felt like I was saying good bye to family! Compass Air is far and away superior to any other AC & Heating Service company in DFW.

This is the second time I've used Compass Air Services for installing HVAC systems. My first house they installed 2 Trane XV18 systems with some hesitation whether it was worth it to spend the extra money on the variable speed compressor. After a year it was definitely worth it and would not go back to the single or two stage compressor. I bought a new house that needed three new systems and I shopped around quite a bit and kept coming back to Compass because they offered the best deal and kept the pricing very reasonable. Drew was my P.O.C. and wouldn't deal with anybody else because he was always honest and straightforward. He didn't try to sell me the top dollar system and provided me all the pros and cons of each. He was always very responsive to my texts, emails or phone calls answered all my questions. I consider my self well versed in HVAC's everything they told on my first house was spot on and was another reason for going with Drew and Compass. Mike Pryor the owner of the company was very attentive to my questions and needs. Drew and Mike both showed up on the day of the install with a crew of 10 guys and replaced all three units along with replacing the ductwork and move some returns all in one day. The whole crew was polite and courteous and cleaned as they went and covered the floors with tarps to prevent stains and dirt. No question that I would use these guys again and will continue to use them for all the maintenance and upkeep.

XV18 lowered our electric bill by 40% over the last year! Their honesty and integrity was the most professional I have ever seen in this industry. I will continue to refer friends and family to Compass. It was refreshing to work with local professionals that understand the importance of delighting the customer!

I don't usually do post but I will for Compass.

July 2019, Drew from Compass Air came out with his team and replaced my 5 ton unit that was 16 years old and leaking refrigerant. The leak on the old unit had gotten worse this summer. The old original install was also leaking air from the ducts in the attic that Compass Air fixed during the new install and they enlarged the second return duct.

They put in a Trane XV20i and we are cooling again better than the original. The original unit was not installed very well when the house was built. All that was corrected by Drew and his team.

Compass Air came back a few days later to make sure all was good since I asked them to.. Few days later had a minor issue on the thermostat wire which had a razor cut on it exposing the copper wire outside causing a fault after water hit it. Not sure when that happened but possibly it was there from the original install, I really don't know, and then went unnoticed during the new install maybe. It was a small slice so easy to go unnoticed. Drew had someone come over and fix it right away with no charge within a couple hours of calling him.

Hopefully this new efficient unit will save some money on the electric bill. Will find out soon. It sure runs silently. Can barely hear it running both inside and outside. Will post addition to this when the electric bill rolls in. :-)

I recommend calling Drew for sales and service. He responds quick, the work is done well and the price for the install was a fair price.

Look no further if you need a new AC system. Compass Air came out 1st to quote me on a new system inside and out. Over the course of a month I had 10 different quotes done with 7 of them in person. Each time I thought "Jeremy at Compass Air knew his stuff and had the best overall deal". He even noted how I needed more intake to properly balance the system and how to solve the issue as part of the deal. He could have easily not mentioned the issue as other quotes did not address. That's real integrity that's above and beyond with customer first values. The guys came in, put the new system in, cleaned up and now we have a great AC system like we have never had for the last 17 years in the house. What a difference!!. Save your time and effort. Just call Jeremy at Compass Air. Thanks guys. Roger in Fort Worth