Sherrell Air Conditioning & Heating

We were buying a house and during inspection we noticed the heat was not working. It was put into agreement that heat needed to be fixed by sellers. They fought us on this but eventually agreed. They hired One Hour. They came out, inspected furnace, replaced the inducer motor and said everything was fine. We did final inspection same night and heat was blowing. So we purchased house with knowledge that they had a paid invoice from one hour and we felt heat coming through vents. Next day after we sign and get keys and go to the house heat is not working. Had fallen to 52 on thermostat. Called one hour. They sent same gentleman who replaced inducer motor that night. He said motor was bad as it was only putting out at 88 and should be 110 or more. So he ordered another motor.

Next night a different guy came out to put in new motor. After inspection of the unit this guy tells me that the way it is working it is indicative of the heat exchanger being cracked. He then went to his van and called his office/supervisor. After that conversation he came back to me and said no there is no crack and the new inducer motor he installed is putting out at 88 but that is normal. Asked, "Then why did other tech say it was not and first motor was bad?" He said again it is normal to be at 88. Wrote on his invoice to me after I had to ask him to document what he had done. He was not going to he was going to leave but I asked for him to write down everything he just inspected and work he did. He wrote that he replaced inducer and that there was nothing else wrong with the unit and that the furnace was old and does not know how much longer it will last - to cover his **. The unit is 9 years old. It is not old.

The sellers found a company with no integrity to come out and rubber stamp that everything was ok with the furnace. Have since had 3 different companies come out and each one has said the heat exchanger is cracked. All 3 have said it is not safe to run the unit the way it is now and it would be wise to replace furnace because it is showing other signs of wear and tear and just replacing the heat exchanger would just mask it for a while. Purchased warranty for property and they have denied claim because all 3 companies have said this was a pre existing issue and should have been found by one hour and taken care of by the seller but they just rubber stamped the issue for the seller and took their money the seller offered.

This company has no scruples. No integrity. Not a company I will ever do business with and I hope nobody else will call this company either. They obviously do not know their jobs and are just in it to take your money and create more issues so you have to continue to call them to fix more issues they could have prevented but because of their lack of knowledge and integrity they created these issues for you the customer.

We called Sherrill to help with an A/C problem during the hot part of the summer this year. The units at our home were 18 years old. They were able to get us fixed-up quickly and at a reasonable price during the hottest past of the year with new ac and heating systems.

I knew of Sherrill because they had done work at our car dealership. They have always done what they said they'd do, and in a timely manner.

Thankfully, they were able to get our residential work done beyond expectations! Very professional and thorough.

These guys are amazing!, not only they showed up the same day and on time, but they went out of their way to locate the necessary parts for the job. Shout out to our tech Daniel Hartman for the great & professional service.

I have finally found the HVAC company I have been looking for and will definitely use them for any service in the future! Steve Sherrell took the time to explain everything in detail so I had a good understanding of what the issue was. I would highly recommend anyone looking for HVAC service to check them out.

I've had my home warranty send Sherrell ac out on two different occasions and I was totally satisfied both times. Friendly and prompt and they resolved the issue quickly. Thanks!

I needed a compressor replaced and they confirmed it and said they will type up the bill for compressor The went on too say that I needed a locking cap ($150) and 10 lbs. of freeon at ($700) on the bill not mentioned during their assessment. I have a home warranty and can not choose my own ac guy. I found out that a lock cap is not required where I live, just a non needed upcharge. Also I have R22 new in box and explained I did not need that either. He said he needs to use his own to provide warranty. At that moment I explained i do not have the money to pay for his extremely overpriced freeon, especially when I have my own. Show some empathy. He did not. I said I will sign and waive my warranty from him he refused. No problem that's your reputation not mine. Its 2020 and Covid has some empathy and decency.

Fast and easy repairs, they got straight to the problem and found the solution right away. They were there right on time of the appointment and they quality of their work was great. Definitely recommend to anyone needing AC services.

We had our AC stop working well. I called Sherrell AC to come out and not only did they come out on a Saturday before Memorial Day, but Brandon(we share the same name so he's already cool by me) came out and solved our problem within the hour and now my house is cool. That's a big deal when you have 3 kids.

Great experience with Sherrell! Fair prices and transparent on what was needed. The technicians were hard workers and I had my air conditioning working again just before the heat wave. Will recommend to others.

I have used this company for 15 yrs. Always good work, always fair price. But this time.... Its been 3 weeks since service tech out and still no repair. I don't think they ever ordered part. I call to complain and service manager gets IRATE, accuses me of cursing him out when all I said was "thats a BS response" and then brings GUNS into the conversation. I was polite throughout. But when guns come up over an HVAC repair, well relationship over.