Sherrell Air Conditioning & Heating

Sherrell AC & Heating

Well let me first start off by saying this has been an ongoing issue with my air conditioner since I first purchased the home last year. My emergency drip pan was filling up causing my emergency line to be the main outlet for the water. My neighbor alerted me to this issue so I called to have someone look at it outside of my Home Warranty Company. I thought they fixed the issue and winter was just around the corner so I didn’t have to worry about the pan filling up. Once spring started however the issue was back on. Since April this year I have had 3 contractors through my Home Warranty out to my residence. Two of which stated that my line was clogged and it needed to be blown out. So $450 dollars later I still have the same issue. Here comes Sherrell AC & Heating, the third contracted company. The technician stated right off the bat that the line needed to be blown out and I showed him two different locations where previous technicians have cut the line and blown them out already. So he looked a bit harder this time and noticed that the ductwork was beginning to sag and pushing down on my condensate line. This caused the line to have an uphill slope that was causing the water to flow back up into the evaporator coil housing and out the emergency drip line. He stated he could fix the issue by running a new line using one long piece of PVC pipe, 2 45 degree angle pieces and a T piece. I thought great, easy fix! Well when he called me back an hour later to let me know the quote was $500 obviously I was upset. He also informed me that my Home Warranty would not cover this project. Well the next day I was a bit fumed over the price and called my Warranty Company. After few movements going back and forth and being on hold for a while I was informed that because the ductwork was sagging onto the line this would be considered normal wear and tear which the Warranty covers. They also stated that they covered the condensate line. Great! The work however could not be started because the technician from Sherrell AC & Heating NEVER called the company with the diagnosis in the first place. So a week later here I am after pushing to get the company to send the Diagnostics to my Home Warranty Company only to find out that his version of the problem is now different than what he told me originally. He told the Warranty Company that it was in improper install and that he needed to redo the piping from the P-trap all the way over to the other end of the line. Convenient that he would write that up after me pressuring to get them to send the diagnosis in. It is ridiculous that this company wants to charge $500 for a 12-foot PVC pipe and probably something that I could buy the parts for at Lowes for less than $70. I understand making your money to pay labor and all, but $500? So thanks to the different versions of stories told by the technician, I am now undergoing this task myself since my Home Warranty will not cover previous instillation faults. I do not recommend their company due to deceitful practices and outrageous costs. I have had Rockwall Air come out and they quoted me $450 to raise the evaporator coil unit which would require more work and parts, yet the price is still cheaper than installing a new pipe from Sherrell AC & Heating!

Called at 8 AM and they had some out to fix the unit by 9:30 AM. Wow! In the middle of summer? Talk about responsive. Dillon was very professional and checked everything inside and out. Will definitely call them again.

The tech was too aggressive in trying to upsell us. I told him SEVERAL times we could not afford it so he goes to my husband and try to convince him this is something we NEED or our A/C would cause damage to our house. We already spent close to $800 that was not in our budget, but inspite of our financial situation he was trying to squeeze even more money out of us.....money we do not have. You would think he would have been a bit understanding with this economy, but he was TRYING to take advantage of us. I will not use this company EVER again.

I've used Sherrell for the last 9 years. My unit recently stopped cooling right at the start of summer. They went above and beyond anything they were required to do to get me up and running. From the owner to the service tech I was treated like family. In an age of lackluster service they stand apart from the rest.

The first time we have received a quick response and on time arrival from any company using our home warranty. They were very professional and we are very pleased!

Awesome company, they were out very quickly and were able to diagnose the issues with my AC and get it repaired during the hot Texas summer. Thank you!!!

They came out three weeks earlier to replace a blower motor and we called again Friday telling them it wasn't cooling. They promptly responded Saturday morning, July 4, diagnosed the problem, and got it cooling again.

Timothy was very professional and knowledgeable. He was on time and very courteous. I highly recommend

The guys arrived within the time frame given. They worked hard, were very courteous and polite, checked all their work afterwards, and cleaned up. We had AC coils replaced.

Gentlemen that showed up were very responsive and professional. 30 mins or less the problem was fixed and we were back up and running. Over all great experience. Definitely recommend and will be using them again for any and all maintenance needed in the future.