Axis Air, LLC

Justin and the Axis Air crew did a phenomenal job with the installation of my unit… Definitely acquired a lifetime customer… Thank you again!

Excellent work was done quickly and they explained everything about the unit and warranty

Had a 5-Ton System put in to replace my old cooler. They started in the morning and had finished by the afternoon.

I just was truly impressed with the quality of the installation. They were very understanding of all my questions and made the whole process a pleasure.

That old adage of “you get what you pay for” still seems to hold true. I couldn’t recommend their services enough!

We are very happy that we chose E.P. InnovAir to install our refrigeration system. Gregory, operation manager, was our first introduction to this company. He arrived at our home and explained options, the process, and gave us estimates. He was professional and did not put pressure on us to make a quick decision. After serval other estimates, from other companies, we agreed on E.P. InnovAir. While our system was being installed we met the owner of the company, Justin. He made sure we were happy with the installation and service, which we are. We even had some minor adjustments that needed to be taken care of, a few days after installation, and that same day we brought it to their attention, Gregory came by to correct it. Its been a little over a month that we had our system installed and we are extremally happy with it and E.P. InnovAir.

I love these guys, came to give me an estimate on a Sunday which is unheard of now a days. They had my equipment available with in 24 hours, gave me a reasonable price upfront, their competion was double the price. The installation was professional and proficient. Glad I found them, I'd recommend them to anyone

Not a good service would not recommend this company I would be thinking because they only want to do easy jobs. I decided to go somewhere else. !!! I am very disappointed I really wanted them to do my HVAC System!!!

Talk about Fast service!! Called on a Tuesday for Swap cooler to AC, I delayed on closing the deal or else they could have installed the next day but they had main system installed on Thursday House is much cooler, the Rudd system the installed Is very quiet . Few items on back order but got parts and got everything done on Monday! Very professional, Friendly. They took all the trash and unwanted items, cleaned as they went along. Very Affordable compared to other companies with in the El Paso Area. Will definitely use them again.

Highly recommend. From the initial estimate to the day of installation all the employees were very professional. Helped us find the best option for us. The day of the installation they made everything so simple and worked non-stop. The installation crew went above and beyond to make sure everything went smoothly.

We had been thinking about refrigerator air for awhile and so glad we called EP InnovAir. We had received several quotes and this company top all the rest. They are very professional and did a job well done. We will be recommending to others. Five Star at its best!!

I wanted to wait to post a review until all work had been completed, but at the rate we're going, who knows when that'll be. I had my dad's system installed on 4/25/2020 (they posted pictures on their FB page). As of today, 6/9/2020, my dad is still waiting on his filters (because they "did not have them in stock") and the city inspection. I completely understand having some delay due to the current situation; however, I feel we're getting the run around now. I was able to get a hold of Justin (because he never bothered to get in contact with me) and we set up a June 3rd appointment to have the filters delivered and installed. As it turns out, he had the incorrect size (not sure how that happened because as the installers, they should have the size of system that was installed in their records). I have been dealing with Justin and he has not been very professional. They NEVER arrive when they say they will. On installation day, I was told 9 a.m., they didn't show up until after 10 a.m. I was told the filters would be delivered the day after installation, no one showed, called, or anything. Justin doesn't bother to communicate at ALL! I tried calling him last week and he didn't answer, I text, no reply. I have been told several times by Justin, "I will call you back in 10 minutes with the confirmation", at the beginning when requesting the contract (I should've read between the lines then, and went with someone else) and several times when he said he would schedule the city inspection. To my knowledge, NO INSPECTION HAD BEEN COMPLETED on the work. And if it has, again, this is lack of communication on Justin's part, because he said he would let us know if "the inspector shows up and just looks at the system from the outside". This in itself is troublesome, but hey, they're the "experts", right? I did send him a text prior to submitting this review and still no response. I have been EXTREMELY patient with Justin and his team; however, I am at my wit's end and will now be submitting a formal complaint through BBB. I will NOT use this company again! WE NEED THE FILTERS AND INSPECTION FOR MY DAD'S SYSTEM!