Stillhouse Heating, Air Conditioning, & Appliances

Unfortunately I looked at the reviews and thought this would be a good company to deal with. Then Robert showed up at my door, he lacks professionalism and looked irritated that he had to come out to fix my issue (around 6:30p.m.). Eric on the other hand, had a smile on his face. Granted Robert may have had a bad day; it was not my fault. He never explained how much any services were before performing them. Robert asked where ac was located. Next request by Robert was to turn on ac in a disgruntled tone (Eric was not around). Then came time for me to pay, and Robert's mood seemed to have lightened up. I asked what their names were and was surprised to learn that Robert is the co-owner. If it were not for Eric who seems courteous and professional this would have been even worse of an experience. I can see why reviewers have commented positively about Eric, it's a shame Robert had to come along. I may have decided to do business with this company again. But alas I will choose to do my business elsewhere, let the choice be yours. I hope at least that Robert will learn to appreciate the customers that keep him in business.

Just received our new unit and so impressed by the courtesy, professionalism and knowledge of this hard working crew. Perfectionist in my opinion. They explained the new features and helpful hints to keep our system running efficient. They even adjusted our vent coverings while cleaning up throughly after the job. We've had many problems with the old system and many different companies. Save time and stress by calling them first.

Most people come online to leave a review when something goes wrong, but I wanted to be of the other variety, and be sure that Eric at Stillhouse Heating & Air Conditioning got an excellent review for his work today.
I woke up this morning to my AC unit outside not working, and after a few simple checks myself (thank you google) I decided I really didn't know what was going on. I called several companies, all of which couldn't get out today, or would charge a premium for coming after hours tonight.
I'm so glad I called Stillhouse before giving up, because Eric was able to get out here just over 2 hours after talking to him.

He was incredibly friendly, explained exactly what was going on, and was priced very reasonably.

I also appreciated that he went over a few simple trouble shooting things with me on the phone before coming out. Most businesses will not do that. While I realize we have google at our finger tips for basic trouble shooting, it was admirable that he offered a few tricks before even committing to come out.

I'm hoping I don't need AC service any time soon, but I will definitely keep his card handy and recommend him to anyone that is in need of service.

So i am updating this review because the owner has responded to my original review saying it’s fake which is untrue . They should be well aware of my name and should have information since we have communicated and i even applied for the loan and i was intimated by the owner that it was approved. Also they didn’t do my work because after making me wait and scheduling my appointment , they started making excuses and i had to get my work done by someone else since they just didn’t care. I still have text communication from the owners. Responding to my review like this shows how unprofessional they are!

Do not waste your time if you want things done in timely manner. They made me wait for a long time and I waited just because they came through a known recommendation and then they started making excuses and they just don’t care. Super unprofessional!! Would not recommend them to anyone!!

***********ATTENTION*******

These guys will rip you off in a minute. They are dishonest disrespectful and need to be arrested and prosecuted for ripping off our community for so many years. Those 5 stars rating are fake. As a military veteran I will take the opportunity to warn all of my fellow veterans and active duty members, don't allowed these fake AC repairman to come close to your house. I will be referring their business to the Better Business Bureau and to Fort Hood post command to put them off limits to military members.

Robert was awesome! He is punctual, accomodating, honest, friendly, professional, and explains everything in a way that's understandable. He treated our home and appliance with respect and was very neat, even tidied up the repair area before he left. Our family will be using Stillhouse for any future HVAC/Appliance needs. Highly recommend Robert and Stillhouse. Thank you, Robert.

My clients were very happy with the service.

I called them for a second opinion on my a/c unit as a different company told me one thing and I wanted to see if it was what i told was the correct diagnosis. I was not told the right diagnosis and very glad I called them. The technician was very friendly and courteous. Their prices are very reasonable and recommend them to anyone who needs their a/c fixed. Any more problems that I have for my unit I will be giving them a call for it.

I woke up last week and discovered our air conditioner had frozen up. I got a call back from Stillhouse at 7:30am after I had left them a message around 6 that morning. I was surprised to hear back before the work day had even started. Before lunch rolled around he had already been out to the house, recharged my system and tightened down a few spots that it could have been leaking from.

I will definitely be calling them next season to get a check up before the hot weather sets in!

These guys installed a new ac unit for me. Everything works great. Very affordable.