Sumrall Air Conditioning Inc

I would not recommend this business to do any hvac work whatsoever. I paid for a yearly maintenance plan for 2 years and they never sent anyone nor tried to schedule a technician to come perform the routine maintenance twice a year that was agreed upon so I cancelled the yearly maintenance plan. This week, I called them to install a new thermostat. I was charged $687 to install an $85 thermostat. $95 callout, $95 per hr, $25 diagnostic, $30 fuse, and $425 for the thermostat itself. The exact thermostat is $85 everywhere you look. I was told that the $425 covers a 5 year warranty and the knowledge & experience to put it in. I figured that’s what the $215 in labor, callout, and diagnostic fee covered.

Arrived promptly and serviced my AC fast. Would highly recommend to anyone needing ac repairs

This was the first time using Sumrall Air. And this is the first service/maintenance on the Generac 24k . I understand that you can buy a maintenance kit for less than $30 about $25. for annual maintenance. Instead of paying $275 i can save and do the PM myself. The internet has all you need. The filter wasn't dirty cause the Generac since owning it has ran about 29 hours on 2 occasions. Will not be worth your price u less major repairs happen. But thanks for the demonstration of how simple it is to do it yourself. Have a great spring and summer

The service person was very open to our questions.
And very helpful with hints on how to keep our AC and heating running properly.

Service was done quickly and very thoroughly. I was kept informed of the problem and what the service provider was doing to correct it. He was polite and did a great job.

Awesome group of individuals that are very courteous and professional within there scope of business…Would highly recommend

Brandon the service tech was awesome. He figured out quickly what the issue was and called around until he found the part and got us up and going again. He was also very polite. I give five stars for outstanding service

Another excellent experience with Sumrall! They always call ahead, arrive promptly, check everything thoroughly, and answer any questions. They are personable and professional. We continue to hold Sumrall in high regard.

Installed new air filter door and new filter. Brandon was very nice and quickly got the part and returned from Beaumont to Silsbee in cold rainy conditions .

This is the third time we have used Sumrall. We have been extremely happy with the service and the cost of what was done. They have been very thorough every visit and addressed the issues quickly and at a much cheaper cost. I was informed they dont work on commission like the last a/c service I used which never seemed to do a thorough maintenance according to the contract.