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    Stan's Heating, Air & Plumbing Reviews - 100

    4.6
    Quality
    5.0
    Location
    5.0
    Price
    4.0
    Service
    4.5
    janet palermo

    Efrain did an outstanding job of first checking the electrical service an pinpointing the problem which was a failed switch block. He was very safety conscious and had our air conditioning back in service in a professional manner. He was very willing to answer our questions in a friendly way . He is a great co rep!

    Jennefer Delcid

    I only use this place now for all my HVAC issues and maintenance. I feel like as a female, it’s so hard to find people with integrity to do home repairs. I can say this is the only place that has sent workers that go straight to the issues, address it, and don’t try to get me to buy a whole new system or repair things that don’t need repair. The last dude that came was Prince and he literally went straight to the A/C and fixed the issue, educated us on the issue and the price was great.

    Stand in the Light

    From Stan’s to Strands to Scams
    Either the management of Stan’s Heating and Air is incompetent, or they just don’t care, or both.

    We have been in Austin long enough to remember Stan’s as a reliable, well-respected company, so when it came time to replace our two 22-year-old Carrier systems, we turned to Stan’s and bought two new Carrier units. These were installed in December 2021.

    In March 2023, Stan’s came out to change filters and check for maintenance. Two weeks later, the upstairs unit stopped blowing cold, so we called, and a technician came out, looked for a leak, couldn’t find one, filled the refrigerant, and charged us $533. He told us to expect a call from Stan’s management to set up a leak check. No call ever came.

    By June, the unit wasn’t blowing cold again, so the same technician came out and rechecked the system, didn’t find the leak, and filled the refrigerant. We complained and told them this visit was under warranty. The technician again told us to expect a call from Stan’s management to set up a leak check. After waiting for this call for a week, we called and set up the leak check appointment leaving strict instructions that a manager must call in advance to discuss the charges, but again no call.

    When the same technician arrived, he asked whether management had called, and we said no; he told us the leak check was $1050. He spent a reasonable amount of time checking for this leak and again didn’t find it. He says it is time to start replacing parts on a 1 ½-year-old Carrier unit. The parts are under warranty, but the labor isn’t. Again, he told us to expect a call from Stan’s management. After spending almost $1600 with Stan’s, they can’t find our leak or their telephone.

    The original Stan must be turning over in his grave with what has happened to his once stellar company. Now I find out that the company that bought Stan’s, the Strand brothers, another reputable AC company, sold Stan’s to an investment firm. If you are looking for an honest, reliable, reputable AC company in Austin, KEEP LOOKING!

    James Borgstrom

    We have been with Stan’s and before that Strand’s for over 30 years. They have consistently provided excellent service including new systems twice. Today was no exception as Marshall Harris our service technician was friendly, on time, informative and professional. I highly recommend them.

    DM Willingham

    Jesse Crawford- Saturday call for AC
    He was on time and extremely helpful getting us cool again. He’s helped us before and has been fantastic both times. If I can give more than 5 stars I would because he deserves it. Thank you Jesse

    Breanna Wyrick

    Greg & Tyler were phenomenal! They showed up first thing in the morning with his helper and they dove right in. Installed our new unit, sealed everything up really nice and gave us a detailed explanation of EVERYTHING so we know how to properly maintain it moving forward. They kept us in the loop throughout the entire installation process and cleaned up nice afterward. Five stars!

    Thomas Bowen

    Kenya from Stan's recently helped to resolve a toilet issue of mine. Her methodical approach from inspection to resolution was appreciated and even offered an explanation at each step of the way. Now, a new toilet is on its way ready for Stan's to install. Additionally, she also helped with questions regarding my water heater and now I have a decision to make between a tank or a tankless install. Again she was very helpful and insightful with the information surrounding water heaters. Thank you Kenya!

    First Last

    Trustworthy, on time or early, knowledgeable, reasonably priced. There is literally nothing to NOT like. We are currently about 1,000 miles from Austin, but we are completely comfortable in remotely turning off the alarm and opening the house, and then letting our technician in to do whatever he needs to do in order to fix the problem. We trust him, we trust Stan's, and that's pretty much the end of the story.

    Scott Daigle

    Stan’s was great! When our a/c went out in the Texas heat, they were able to get a technician over to us the next day. They quickly identified the problem, had it fixed in no time, and didn’t charge us an arm and a leg! Would definitely use them again in the future!

    J.C. Henderson

    My 94 year old mother-in-law had no air-conditioning on 104° day!

    Stan’s heating and air went out of their way to get a next day appointment and fix the problem in one visit!

    I want to commend them for their customer service And expertise. They really went above and beyond. For us.

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    Cleanliness
    4
    Comfort
    4
    Staff
    4
    Facilities
    4
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